Goibibo

I am Aditya Sharma and goibibo forced me write this review, it's was one of the most pathetic, frustrating experience ever with this site and there bookings, we had a hotel booking confirmed and next we get to know on the day of our stay that booking is been cancelled, we had to suffer a last minute cancellation, and trauma of journeying more than 500 km and wasting time and precious holiday which meant lot to my family,

The Hotel resort was Daman Ganga Valley resort which denied our booking blaming on website and there system problem, and what more they tried giving me a another hotel which does not come close to what actually I booked for and finally I had to drop my plan for vacation and return back to my place. It was a big upset and all because some stupid service provider which did not cross verified before booking, it was a pathetic experience with goibibo not for me but also for my family and friend who used it for the first time, and to rub salt on wound what they provide is 500 rupees gift voucher which is still to be received, disgusting, it's like we have fooled paying all the money and getting cheated on money is still with them as they say It would take 5-7 working days.

I have only one word for the site

Poor

Booked Hotel, along with hotel booking they were offering Covid insurance 299/ per person for duration of 16 days from date of travel. I opted for that option and they promptly charged me 99*4=396 and added this to total payment. They did not even ask for names of all guests for hotel stay. The insurance offered was through ManipalSigna. Ideally I should not even call as it should be a smooth process but I never got details for insurance so I called customer support. The lady tried to understand the case and put me on long hold (she did say it will be long hold) to check with backend team. She came back saying that I have not taken insurance as THEIR voucher does not say so and the amount mentioned on voucher was what I had paid, which was 396/- (99*4) less that what was paid by me. I said I have made payment which includes 396 and she was quoting less amount paid by me and I have bank details to show that amount deducted includes 396 as well. She insisted that they have received the amount mentioned on voucher, even though amount was paid through my debit card on goibibo app payment gateway. I tried explaining to her that the voucher is for hotel stay and amount on it for hotel but for insurance the payment may be bifurcated separately. Then she asked me for my bank statement to prove I had made higher payment. I gave the same too, post that complete silence, no revert, no communication, cheap way of Goibibo to make money, the way used by fly by night operators

I've booked flit ticket from goibibo app due to corona Virours I wanted to cancel the flight ticket I wanted the refund money back in my account they couldn't help me when I spoke to customer care exactive was a female her name was Madhira and senior person sayed he was floor assistant he was also unaware about that. They were talking an attitude I don't like The service how they were talking to customer they should take some more trainning I think they were very rude with me on call they both were saying do whatever you can but we will not refund the amount the total amount was Rs 6059

Dont. Download goibibo site. They will confuse the traveler and looted.
Their booking are always with hidden charges and non co perrative.DONT BELIEVE THIS SITE.

Dear

Goibigo support team I'm Anita kumari my flight was 17/06/2020, but my flight was cancelled due to covid from indigo side I got cancelled massage on 14/06/2020, in that mention was we will refund 100% amount after also I talk to goibigo support there also mention we will refund you full amount and I have massage text, mail minimum 15 times I got from goibigo side full amount after that also I received very less amount I want to know reason because I have not cancelled my flight, why you people have done such a foolish man work. I am requesting to you give me full refund my money. I have tried to reach you minimum 50 times but my call is getting declined from your side after lots of work I got your mail, that is also non response Id *******608) my contact number

Therefore I'm requested to you one more time process my deducted my amount.
You people don't know how I'm earning amount daily by daily basis.so please give my money back otherwise god will punish you, those people have deducted my money soon will she something very bad in their family and life those word are coming from my crying eyes.

I purchased a ticket on the month of April but due to declared knockdown the Airlines have cancelled all the flights. Goibibo has made Credit shell available. But i am currently into pregnancy situation and for this I will not be able to travel for 1 and half years. I want my refund back to my original account. I could not report my issue wth this third party(GOIBIBO). I connected wth the Airlines directly and they have initiated my refund to this travel agency. I even tried calling at the Customer service i couldn't not reach out to the Customer service representative and instead I am being told by the voice process that I will be contacted back within 7 days. They did not contact me. No response from them through email. Now my money is stuck. I feel helpless. I want my money back. I will take this ro any higher lebel and I am ready to file a case against GOIBIBO if they do not return my money back. I am also ready to share my medical reports if they ask me for. I need help. Please GOIBIBO CONTACT ME SOONER.

I booked the bus from Chennai to Madurai on 24th March 2020 morning bus. Three seats I booked. Due to covid 19 lockdown our booking was cancelled by bus operator. 20 days is over. Still they not refuneded my money. Total cost is 1983Rs. They only refunded 650Rs on 9th Apr 2020. Customer care also not attended my call. I don't know, when I will get my money. Its lockdown period. I know. But I want clarification about my remaining money.

The hotel was not at all as how it was in the pics on their website. On the website it said it was a 3 star hotel, and picture of the hotel showed that it was a great star hotel. When I went there the hotel wasn't even painted. There was a very bad smell and it was a very low class cheap hotel. The hotels name is "blue chip korai s inn" in Koramangala, Bangalore. If anyone is staying in Bangalore they can just go to the hotel and see how the real hotel looks like and then compare it with the goibibo website description. When I called the website they said they were sorry and asked me to adjust coz they can't refund the amount! And they said that they were "NOT RESPONSIBLE" for the wrong information provided by the hotel on their website.! When I placed a negative review, revealing about the hotel and the goibibo's customer response they just removed the review! And to my shock they added 4 reviews about how beautiful the hotel is! This is the level to which the goibibo goes to protect the hotels which pay them a hefty commission.

Booked a hotel from goibibo recently, the hotel denied providing the breakfast and i called goibibo and they immiedrlt called hoteliee and they gave me breakfast and dinner both now. Good

Please dont book bus on goibibo, no use,u dont get ur assured seats, very bad experience,Costumer care also do not cooperate wt Costumer

Please be beware it a fraud company. They are trained manipulative customer service agents who will play the game. Horrible travel company.

Yes, never book from Goibibo. They have also cheated us and not refunded any amount nor providing a proper response from their call center.

We have booked Ahm to Nashik and Nashik to Ahmedabad flights on 1st Feb and booking was made on 31st Jan at noon time.

I got call from TrueJet that their flight Nashik to Ahmedabad has been canceled and they will also update the provider goibibo. They just informed so that I can plan out better.

Then I called up to the call center and one nice guy from call center told me that TrueJet is bogus and frequently canceling their operations. You will get full refund for that and my Ahm to Nashik flight he made a promise to make it open-ended after lot of discussions.

Now after a more than a month I am waiting for a refund but these people do not do anything. Instead, they close my tickets.

Its look like they do open cheat with some fraud Flight operators and maintain money from innocent people. I will also going to complaint about him on PMO portal as well as aware mass audience regarding their wrong doing.

I have booked an hotel name as jaky agrwal in raipur, hotel name is city palace. On date of 24oct check in nd 25 oct-checkout, when we reach in hotel hotel staff said that ths hotel has deteched with goibibo.nd i feel trouble very very much nd i hv make call mny times yr custmr servc but u didnt anythng for me... so i have dicidec to complaint as a high level through consumer court nd u have to rply my troublesness... make me call so i can undrstood u whts was the exact issue. *******3234

I stayed in allahabad, as per their hotel photos it was good but in reality very poor maintenance and nothing available in room, bathroom very unhygienic and cockroaches. They charged me Rs. 2527/- for that room while it is available in Rs. 550/-They charged 5 times. This was gostay certified assures 100% refund if not satisfied. I submitted all the hotel photos but now these thieves say hotel is not refunding money we are intermediary only. While I paid money to them and they pay to hotel after 2-3 months. This shows they are cheating/ fooling peoples. Even blanket was smelly and very dirty we asked for plan bed sheet which they did not have and gave only one. Help desk customer care has ravipalsingh and jitender sharma like peoples who donot understand the case and give decisions at their own.In fact this company is behind money only once money is paid to them they never refund money all their claims are false. Let us represent to the ministry and the PMO that such bogus, cheaters be banned or their licences are cancelled. The top management is also cheater, they support and appreciate their employees to cheat peoples