GNC

About a month ago or so, I took it upon myself to get more serious about my work-out and nutrition habits. I do not have much knowledge on the subject so my first step was to visit a GNC location (for my first time). A few acquaintances had advised me that I should just do some research and buy my products discounted online somewhere. However, since I was so in the dark about what I need, I decided to talk to a GNC retail associate anyways. I am very glad I made this decision. The associate I worked with was one of the most helpful sales people I had ever spoken with. He understood that I had no idea what I was looking for and made sure I did not feel intimidated. He explained so much to me that has helped me in bettering myself. On top of excellent service, the products I ended up with are awesome! They are exactly what I did not know I was looking for. The trip was well worth saving a few bucks on a discount website. Had I bought products online, I am sure I would not have gotten what I need. The purpose of this letter is to say thank you for creating a focus on customer service and providing a variety of products to fit the needs of anyone. I unfortunately do not recall the name of the man who had greatly assisted me. Overall, I will definitely stick to purchasing from GNC stores. The store I visited was store #7826 in Ross Park Mall.

Bought the lean shake 25 weight loss drinks. EVERY SINGLE ONE was coagulated and rotten! GNC PRIDUCTS ARE FULL OF FILLERS AND STUFF THAT SHOULD NOT GO IN THE HUMAN BODY! DO NOT PURCHASE THIS PRODUCT!

Ordered this morning at 7am. Paid for same day delivery for an extra charge. Was to be delivered by 10pm today. Received GNC email that order was on its way at 10am. Called at 3pm for update on delivery. GNC rep spoke to Shipt (WHO DON'T SHIP!) that order would be delivered between 7pm and 8pm. Recvd voicemail from Shipt at 7pm that order was cancelled. It's now 10pm and order not delivered. Total fraud! I would not have ordered from GNC or paid for same day delivery if I had known that they would not deliver on their PROMISE!

Your reward system is absolute GARBAGE! And your prices are ridiculous. I'm going through direct distributors and encourage others to do the same!

NEVER EVER GIVE GNC YOUR ADDRESS OR YOU WILL GET JUNK MAIL FOREVER! AND IF THEY BUY YOUR ADDRESS FROM SOME MARKING LIST COMPANY, YOU WILL GET JUNK MAIL FOREVER, EVEN IF YOU ARE ON THE DIRECT MARKERTER'S ASSOCIATION DO NOT MAIL LIST!

What a horrible company! I keep getting these junk mail flyers to my house that are for someone who has never lived here. If you call their "Customer Service" line, of course you get an off shore call center located in a third world, underdeveloped, uneducated country where the operators barely speak, let alone understand English. When you tell them that you want the junk mail to stop, you are told that they don't know how to do that and if you have the audacity to ask for a supervisor, they simply hang up the phone.

NEVER EVER GIVE GNC YOUR ADDRESS OR YOU WILL GET JUNK MAIL FOREVER! AND IF THEY BUY YOUR ADDRESS FROM SOME MARKING LIST COMPANY, YOU WILL GET JUNK MAIL FOREVER, EVEN IF YOU ARE ON THE DIRECT MARKERTER'S ASSOCIATION DO NOT MAIL LIST!

In 12/24/21 I purchased an online order. GNC charged split the payment into two. One payment posted other purchase of the total pending which brought my account overdraft and the wrong amount still pending. I called customer service and was treated so disrespectful. I explained that the pending charges needed adjusted due to partial payment has posted. Today 12/29/21 I still have the pending charges of the total amount and then they charges my account twice for the split payment and total payment. Now I have three charges from GNC. I have sent emails to the Customer service as they requested. They offer me 300 points which is not going to solve the extra charges. I waited for 53 min to speak with a supervisor. I've called my bank and was told that pending charge will post tomorrow. So I'm that case, the two transactions that totaled my balance and the pending charge…. GNC will get both payments which means I was charged twice. Nothing was never resolved here and I will advise not to order anything from online. I've been dealing with this for two days and spoke with three representatives. One unhappy customer!

Order#: **************

Order Inquiry - Case *******

This is the worst experience ever for me purchasing a product online from GNC, i have placed my order almost 2 weeks ago from today, never recieved my order so far, called GNC around 6th ttime yesterday. Your team escalated their investigation and NOW another GNC employee named IVAN had sent me an email asking me to go to the authorities if my delivery has been stolen. Ridiculous.

Why should i have to go through this situation.

I did put my complete address with my phone number, why didnt the delivery person called or gotten any signatue for the delivery?

Did he delivered my order to my address or somewhere elses address?
Will never make any purchase with GNC nor even reccomend it to anyone. Pathetic.

I had to call back and forth so many times for this online order, i wish i had made this purchase with Amazon, it wouldn't have been this difficult.

I have checked with all my neighbors as well still couldn't locate any package.

At this point I literally want my money to be refunded as I no longer want to wait any further as I have wasted too much time and effort with this situation.

I even requested to talk to your supervisor yesterday when i called the lady on the phone have arranged a call back within 2-3 hours and it's been over 24hrs. Since then as well and have not received any call back from your manager.
This shows how irresponsible GNC employees are.

I hope your team will take this matter seriously and resolve my issue by refunding my money asap.

They advertised free shipping. Received an email confirmation confirming no shipping fee. Yet, I was charged. They are not trustworthy on their discounts, nor on shipping fees. DO NOT TRUST.

Do not do business with this company they are a rip off and customer service is a idiot. They send you the wrong product you can't get a response back. They are stupid.

After years of being a regular customer, they first cancelled my order with no explanation. No big deal. Then after waiting time fixing the situation, and receiving the order, they billed me a second time without confirmation or notice. Not only that but they overcharged me. When I contacted them to let them know they made a mistake, they told me that I made the order and have to deal with it. I tried to explain that it was a duplicate and I did not make the order at which point they told me again that I did and would not be refunded. I they asked how they had the right to steal from me. They told me they are not stealing and it was not a duplicate. Now they are calling me a liar. At this point I was very upset and had to end the conversation to talk to my bank instead. I wouldn't think a business that claims to have its consumers interest in mind would be so shady, blatantly disrespectful, and would just take From somebody like a drug addict with no self control. I am forced to deal with this molestation but I hope nobody else will. I'm am switching to more upright venues. It made me select one star but they do not deserve even that.

I found exactly what I needed with the help of Camryn, an employee from GNC's store in Fayetteville, Ga. I needed protein powder and the chocolate pro performance whey is amazing. Thank you Camryn!

It was my first order and I didn't receive the package. Even after several requests they didnt refund my money back nor they re-ship my items. I am very disappointed.

GNC has to be one of the worse companies I've dealt with in the past. I purchased a few items last month online and somehow it prompted to auto subscription. I decide to go to the nearest GNC correct the issue given the website states I could. Well there each one fought back stating they were not a "CORPORATE LOCATION" made me drive around store to store wasting my gas given the price of today's gasoline. Finally called and spoke to a Representative who had me on and off the phone for over 30 minutes to tell me that the original location I went to was a Corporate store. I returned this time not very nice and asked for an explanation, they came back stating that the receipt I had didn't come from that store that I had to go back to the store that sent the package. Which to me was the most absurd comment, GNC whether Corporate or Franchise all comes back to the GNC name. I will never shop here given I've been given them business for over 15 years. I'm just floored with the lack of ownership.

Lisa was extremely helpful during my visit to GNC! I would definitely recommend her to service! She helped me pick the right protein.