GNC

BE AWARE OF WHAT SITE YOU ORDER FROM. I LIVE IN CANADA AND ORDER FROM WHAT WAS KNOW AS E-BATES just changed the name. I've order off of MANY sites and it was ALL CANADIAN. Well I thought I would do GNC. I did my order and then looked at my transaction in my bank and was like WTH. Well it was all in US funds. I immediately contacted them numerous times through phone and email to cancel the order they wouldn't because of covid. I understand that but I called liteafter 5 minutes it was placed to wasn't even mailed yet. They were extremely rude. They wouldn't cancel my order and one of the items I had ordered was buy 1 get 1 50%off well the 50% off item was unavailable and said they had to "cancel" that one product. Makes no sense at all when you say you cant cancel a order then I get a email saying that 1 item was cancelled. I then said well send me something different for the 50% off product they said I had to place another order. THIS COMPANY IS A JOKE BUYERS BEWARE!

This review is regarding my experiences at the Delaware Eden Circle Store #8414 facility. I find myself at this location often for small items overall but all in all at the end of each month, I've found that I spend my share of money with GNC. In addition to this, I'm constantly observing who's who in the industry. I was impressed a month or two ago with the dedication of employee Steven Reeve.
I witnessed, Mr. Reeve single handedly promoting GNC's Pro Day event in between his off duty workouts at the LA Fitness located in the same lot, where he was visiting on a guest pass. I recognized Mr. Reeve but couldn't really remember where from initially- that is until he decided to and decided to target a few younger and older athletes by encouraging they try BCAA's and GNC proteins from GNC while they were on sale as part of Pro Day Week. I also admire the way Mr. Reeve seems to interact with a younger female worker I only know as "Bree." Bree, too, seems to be passionately learning as she goes on a daily basis. I wish both the best, along with a third worker I only know as "Ace." To each I say stay motivated to make GNC the best it can be and I would hope each are rewarded for their loyalty when their time is due.

So my yukon denali started making this nad knocking sound from the engine and light came on so I took my truck to the mechanic immediately. My mechanic told me it was the lifters simple enough right? Nope GNC wanted oil change recipes ok got them then they wanted a tear down of the engine couldn't find a failed so now they have to reinsert the engine again and iv been without my truck for over a month. I learned 1 valuable lesson here. I WILL NEVER EVER AGAIN get coverage from GNC again I would of rather kept my money and paid for the repair myself. I would of had my truck back WEEKS AGO. If your thinking about getting coverage from them. DONT DO IT TO YOURSELF. Ps the mechanic I took the truck to sucks equally as bad because I was td from someone at GNC that he is over doing the issues to get more money so because the warranty holder and mechanic are fighting in caught in the middle with no vehicle for over a month now. Save your money and do your own repair out of pocket trust me it's not worth what you will go through.

I ordered 4 bottles of medication of 60 days supply and all the 4 bottles of medications will expire in one month.

Never got my package, tried to get help from customer service but ended up getting denied. 80-90 $ down the drain, fun.

After I ordered online yesterday, I got an email informing me to pick up at the store.
1. They never informed me there was something they didn't have enough inventory. Otherwise, I wouldn't have been there (wasting time to pick up).
2. After they made this mistake, I showed the man in the store "Your order is ready for pickup!" and told him there was a mistake since the items in the bag didn't match with my order. Then, he just told me in a rude way "go to call the customer service". I said, "this is caused by GNC, not me. It should be your job to contact them to find out what is the issue". Then, he went away and didn't apologize for any inconvenience caused by this.
3. Then, I decided to cancel the order and contact customer service to cancel the order. The person replied "I have submitted a request to attempt to cancel your order, this is not a guarantee"! It is ridiculous that I ordered it yesterday, and I cancelled the order due to their problems inside GNC, and then they said they couldn't guarantee the order could be cancelled!
4. After I argued with them, they revenged me and didn't give me my refund and the customer service staff cheated me multiple times and told me they already released the refund to me and it was due to the bank's fault that the bank has been holding the money. Robbery!
5. They wouldn't give you your reward points automatically for stuff you purchased, unless you contact the customer service, and then they will add it for you.

Be CAREFUL! Due to the facts, I WOULD NEVER trust their products. Just look at the poor management and poor customer service! Will you trust a business like this? A group of cheats!

I wish I could give a ZERO star!

I ordered ghost bubblicious cotton candy 12 cans and they canceled my order a week later without any reasons.

Shame on you, GNC.com

This review specifically relates to the GNC.com website. This was my first and last time ordering on GNC.com.

The experience was gobbsmackingly frustrating. I ordered Isopure 7.5 lb pound protein powder. The process of ordering was fairly seamless. I added the product to the cart, checked out, and received a confirmation. Easy peasy... right? Not so much.

Here's where the fun begins. Twelve hours after placing the online order, I received an email that stated (paraphrasing) that the ordered was cancelled... no reason, no explanation, no nothing. So, I called GNC Customer Service. I was advised by CSA that the order was out of stock, and that there was no comparable product. And to make matters even more rich, GNC sent through a payment authorization to my card which will sit there for three to five business days before it is released. Therefore, I essentially paid for a product that I was guaranteed not to receive. Hmmm...

As I explained to the CSA, it is a lousy business practice to not have a "real time" inventory control system. And it is even worse to tie up a customer's funds with a bogus preemptive authorization. Just do what Amazon does. Query the customer account to make sure it is an active account, and then prior to shipping, bill the customer.

I am really annoyed. I could have used that money, that GNC tied up, for an immediate purchase for another bill that I could have paid. Really, really bad business practice. I filed a complaint with their Consumer Affairs Department, and received a voicemail from a CSA Supervisor, not a Consumer Affairs representative explaining the same policy. I guess the customer is not worthy of a simple higher level, or escalated return call from someone who care. They are not getting the point. The point is to reevaluate their programs/policies to balance the customer experience versus the business requirements.

I guess none of it matters. I will not be ordering from GNC.com ever again. I don't need my money tied up with nothing to show for it.

Think twice before you use GNC.com