Ray b.

After years of being a regular customer, they first cancelled my order with no explanation. No big deal. Then after waiting time fixing the situation, and receiving the order, they billed me a second time without confirmation or notice. Not only that but they overcharged me. When I contacted them to let them know they made a mistake, they told me that I made the order and have to deal with it. I tried to explain that it was a duplicate and I did not make the order at which point they told me again that I did and would not be refunded. I they asked how they had the right to steal from me. They told me they are not stealing and it was not a duplicate. Now they are calling me a liar. At this point I was very upset and had to end the conversation to talk to my bank instead. I wouldn't think a business that claims to have its consumers interest in mind would be so shady, blatantly disrespectful, and would just take From somebody like a drug addict with no self control. I am forced to deal with this molestation but I hope nobody else will. I'm am switching to more upright venues. It made me select one star but they do not deserve even that.