GMX

GMX Email is a Bait & Switch Company that Steels & Randsoms your Personal Data. You don't have to believe me, just google GMX blocked email accounts (this is a huge problem).

GMX locks-up new accounts under pretext; there is no telephone support, and they do not respond to email support. Their parent company (1&1 Mail & Media) directed me to a pay service that cost $99.00 to fix this one issue.

In other words; their free email service sounds too good to be true. You sign up, give everyone your new email address, and then they lock it up under some trumped up pretext. It cost you $99.00 to get into your account to access your email messages.

I opened an account two days ago. I logged out, logged back in, and then gave the email to potential employers, and when I attempted to login, it said that this email address does not exist! However, when I tried to open this as a new account, it said that this email was already taken.

So why would the login say this email address does not exist, and the new accounts say it's already taken?

I opened another test account, and the same thing happened. I then googled the problem, and cannot believe that these guys are not in prison! They ransom your personal information. If you don't pay, you never see your emails. This is a classic bait and switch. They bought mail.com with all that ransom, so watch out!

I've been using GMX for a few years now for personal email, and haven't really had a problem with it. I recommended it to my elderly mom, and she asked me to set up an account for her (she likes the option to have aliases). I set up the account, set up a few aliases, and installed the GMX app on her phone. Two days later, she couldn't log in. I went over to her place and tried to log in, and it gave me the error message "No such account exists". I filled out the customer service form and submitted it, and was redirected to an error page. I then set up another account for her (under a different username, since although her old account 'no longer existed', the username was still in use), and two days later - boom, gone again. I tried a third time, and... same thing. I spent a week dealing with this, and it was a complete waste of time. I'm now migrating my own account away from GMX. I refuse to deal with a service where they can just randomly close my account for no reason. This is absolutely ridiculous.

I have had a GMX account for a couple of years now and it has been fine when accessed with Outlook Express. Recently, I began to receive spam mails to my account, which never had been the case previously, and so I reported these to the GMX support team via their webform, enclosing headers from the different messages. Their response? Not to say thanks, we will block these senders - no, they blocked my account instead and refuse to say why even after various tickets have been submitted.

To be fair, up until this point it has been a good service and works fine via POP3 access, but they have no idea of or interest in customer care or service and trying to get any sense out them is all but impossible (a whois search gives a registered address in Germany for the domain owners)

My overall feeling? If you are happy setting up the POP3 access rather than using the web interface, then it works fine, but just do not expect anything from them in terms of help or support and do not report spam to them lest you too be blocked.

I have spent the last 40 hours begging and pleading with GMX to accept that an account *******@gmx.com is mine. I can prove it I have an email at the above address in a Gmail account, but as they have almost ignored me I am loathe to send them any proof as their behaviour over 40 hours has done nothing to give me any hope that this would bring any reaction from them. When one hasn't slept for nigh-on sixty hours, and you have told them you are 75, plus being disabled. You have also begged, pleaded, cajoled, cursed, insulted and nothing stirs them, what hope does one have. At one poijnt they acknowledged the existence of such an account. Then zilch, zero, nada,. I was offered an account name (take a close look) *******@gmx.com I. Am now of the opinion that my account *******@gmx.com has been allocated to someone else.The account has 86 emails, plus photos, contacts, data, folders etc; two of the emails were sent to a contact of mine. What is one to think? Sent from my Gmail account... *******@gmail.com on my Sony Android phone.

I used to use gmx.com for my e-mail, my account was created about 11 years ago. As I always checked my mails via outlook (first pop, later imap) and did not login via webmail any longer, it suddenly was closed down due to inactivity. Support would not help, I could not create the same address as it was blocked! I had created the format like *******@gmx.com. As I did not want an alias like "supergirl123" but my NAME I tried to create a new account using my first name and gmx.com. It worked - but I was not able to login, not even ONCE! It said "due to irregular activity in your account it has been blocked, pls contact cust. Support". Customer support's answer was: "Our security department has attended to your problem not being able to log in and it was determined that the account in question will remain blocked!" They are such idiots! I did nothing wrong, it is just a normal name! No violance or anything abusive, just the opposite. Sorry, I am absolutely mad at these idiots! But: they lost a customer!

I can't think of anything more important, or personal, than your email address. It's literally your home base online. You rely on it to communicate with friends and family, business contacts and as an ID card when registering to websites.

If you're like me, you've probably got a ton of important emails saved in your email address. But what happens when that email address is no longer accessible? That's something many GMX users end up experiencing, me included.

I've been a proud GMX user since around 2010 after I decided Gmail didn't respect my privacy and after some public comments they (google) made about privacy online. So I set out looking for an alternative that allowed me to access my mail from a local email program.

I found GMX and fell in love and promoted GMX and recommended it to all my friends. It was a breeze to set up and I really liked their spam protection. However, my love affair with GMX would end bitterly.

More than once, my email account was blocked. I contacted their customer support and was told my account would be unblocked. This happened twice. I wasn't told why, but I took the precaution and changed my already strong password.

All was good until recently. Now my account is blocked, and I'm told it will remain blocked. From their email to me:

"We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.

Please note that this is a decision made by our abuse department and we do not have further information we can provide to you."

Fantastic. Not only will my email remain blocked, but I don't even get an answer as to why.

And this is why you should use GMX at your own risk. For no reason what-so-ever your account can be blocked and you'll be left out in the cold. If you do make an account, make sure you keep local backups of all your email!

So this is actually a fairly good email provider, but they are totally clueless with some other services that they provide. Take for example interest calendars that you can add to your organizer. Sports calendars in particular, and specifically Minnesota Vikings.

They either provide fictitious scores, or they get them the wrong way around.

I had written to them explaining that there is never a correct score given, and quoted these examples:

10 Aug
GMX: Vikings v Saints 25-34
Actual from NFL: Vikings V Saints 34-25

19 Aug
GMX: Seahawks V Vikings 25-19
Actual from NFL: Seahawks v Vikings 19-25

24 Aug
GMX: Cardinals v Vikings 7-9
Actual from NFL: Cardinals v Vikings 9-20

30 Aug
GMX: Vikings v Bills 27-23
Actual from NFL: Vikings v Bills 23-27

It was never resolved and there have been many messages from me to them asking if it will be fixed.

Today I get a reply: "after asking our developers about it we were informed that it will not change and that it intentionally is displayed like this".