website thubmnail of GMX
How would you rate GMX?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
3 helpful votes
Follow G W.
Unfollow G W.
Send Message
Share Review
Report Review

I've used gmx.com for several years now. Look--the basic e-mail service is very good, spam is well-managed. However, they keep making changes which have made the service annoying and cumbersome. For example, now, advertising strips are inserted within the inbox message list. (I always click on them and select "Ad was inappropriate".) The prime responsibility of an e-mail service is to keep spam and advertising OUT of our inboxes! They also put up this stupid consent page before you can log in. No one reads it--just click and get at your messages. Also, a "are you sure you want to leave" panel is put up when trying to log in. Very bad: GMX also hijacks any URLs in your e-mails and inserts its own prefix, presumably to spy on your sharing of links. Not acceptable.

Date of experience: June 25, 2021
GB
1 review
3 helpful votes
Follow ELAINE G.
Unfollow ELAINE G.
Send Message
Share Review
Report Review

Why is login so pathetic and problematic. No response from. Have tried repeatedly to access gmx.com email but no way. Service via complaints no response. I'm giving up and transferring to alternative provider.

Date of experience: July 11, 2016
Canada
1 review
12 helpful votes
Follow G F.
Unfollow G F.
Send Message
Share Review
Report Review

I've been using this service for many years without real issue, but something changed this year. Now they block access for no valid reason, and customer service is both not truly responsive and ineffective if they bother to respond. After my complaint, I was suddenly "flagged" for spamming from my account, even though I had sent no emails between the complaint and their "response". I have never spammed anyone. This feels more like a retaliation for having the nerve to complain and not accept a standard form response.

Date of experience: November 5, 2018
Florida
1 review
2 helpful votes
Follow Xeza S.
Unfollow Xeza S.
Send Message
Share Review
Report Review

Worst email ever
November 14, 2020

This email is not even worth being free. I update my email about once a month regarding my password and EVERY time they lock me out. Of course I write down ALL of my pertinent and updated information. This garbage email is worse than gmail too. Pure trash, dont bother. I have 2 emails with this email provider and I can only use one as they LOCKED me out for "security reasons" and no one ever answers when you have a problem. I can understand thinking Im a scammer but Im not, I just want to read my own email. I have TWO email coz I'm on GAMER and lots of online games let me have 2 accounts in case your wondering. I enjoy having the extra storage space too.

Date of experience: November 14, 2020
Illinois
1 review
3 helpful votes
Follow Kate E.
Unfollow Kate E.
Send Message
Share Review
Report Review

I have been very frustrated with cmx.com for email. Comcast and several other email providers will not forward this mail. There is no tech support. I get generic advise. Lately I get the generic advise in one day. It used to take over 24 hours! I can not recommend this.

Date of experience: May 31, 2016
GB
1 review
1 helpful vote
Follow M R.
Unfollow M R.
Send Message
Share Review
Report Review

Ads
March 2, 2021

I am really sick and tired of all these afs about funeral costs. Anyone who's obsessed with funeral costs might as well be dead already. Also, most of the othher ads just pander to greed. If you insist we have to have ads, please make them mature and sensible instyead of treating gmx users like fools.

Date of experience: March 2, 2021
Washington
1 review
8 helpful votes
Follow David L.
Unfollow David L.
Send Message
Share Review
Report Review

I have had GMX email for 1 week and my account has been blocked. The customer service department will not reply to the request I have made as to why the account has been blocked or allow me to gain access to my contact list to move them to a new Email provider. Total waste of time

Date of experience: January 2, 2015
Vermont
1 review
7 helpful votes
Follow Roger N.
Unfollow Roger N.
Send Message
Share Review
Report Review

This was an auxiliary e-mail account. For a few select people only. It was hardly used and never a group e-mailing was sent. For no reason my account was blocked and there is no recourse. All saved and sent e-mails are lost. This is bound to happen for no reason if you stay with GMX long enough.

Date of experience: March 21, 2019
California
1 review
5 helpful votes
Follow aldo j.
Unfollow aldo j.
Send Message
Share Review
Report Review

GMX is absolute GARBAGE
November 2, 2016

I keep getting this rubbish "our system has detected irregular activity related to your account. As a precautionary measure, we have blocked your account" and they refuse to unban the account because I don't use it regularly WTF

Date of experience: November 2, 2016
GB
1 review
4 helpful votes
Follow chris e.
Unfollow chris e.
Send Message
Share Review
Report Review

I hate the fact that the email server doesn't remember your email address or password
And the fact that the email server rejects users gaining access to its facilities because of lacking adobe flash player.
So guys or girls reading this your better off with the crappy G-mail servers
:(

Date of experience: June 8, 2016
Japan
1 review
7 helpful votes
Follow Duncan F.
Unfollow Duncan F.
Send Message
Share Review
Report Review

Junk
February 29, 2016

Decent email system but ruined with inane spam (from GMX!) and misc. Annoyances like a reminder to "log out" if you forget to do so during your last email session.

They also have a bad habbit of removing your email accounts for NO REASON. So keep that in mind if you decide to use this service. They can decide that for one or another reason your account needs to be removed and there isn't anything you can do about it.

Use Yandex Mail instead, hundreds of times better than this.

Date of experience: February 29, 2016
Sweden
1 review
3 helpful votes
Follow Noah Y.
Unfollow Noah Y.
Send Message
Share Review
Report Review

Like other people have descibed, my account was blocked as well and they neither tell me why nor do they grant my request to have it unblocked. I doubt they even grant any such request. No idea why they would block it. Gmail never did in my life and I've had many accounts there.

Date of experience: August 27, 2019
RU
1 review
4 helpful votes
Follow Igor A.
Unfollow Igor A.
Send Message
Share Review
Report Review

Sent two e-mails one by one - account blocked, "irregular" or "abnormal" activity, need password change.
After one month(just daily checking inbox via mail client and daily synchronisation contacts/calendar) - account blocked, "irregular" or "abnormal" activity, need contact with support for unblock.
Sorry, but i think germans are idiots...

Date of experience: August 14, 2019
Georgia
1 review
4 helpful votes
Follow Jack W.
Unfollow Jack W.
Send Message
Share Review
Report Review

Worst email service ever
January 24, 2017

I have had GMX as an alternative email account for several years. I have found it to be very undependable therefore I do not use it for anything important. It is very cumbersome and not user friendly. It will kick back emails I send to my Yahoo account stating that I send too much Spam. Never sent a Spam in my life. Actually the bulk of the Spam I receive is from GMX. It is non-stop and totally useless. Do not trust this provider.

Date of experience: January 24, 2017
GB
1 review
6 helpful votes
Follow Francois M.
Unfollow Francois M.
Send Message
Share Review
Report Review

I created an Account and transferred all my mail
Then suddenly they blocked my account the day after and impossible to know why (as they do not answer). Very bad, do not take the risk to loose all your E-mail

Date of experience: April 4, 2018
Slovenia
1 review
3 helpful votes
Follow Gordon W.
Unfollow Gordon W.
Send Message
Share Review
Report Review

:-)
January 15, 2016

GMX is a synonym for safe and serious communication. So, is for serious users and not for idiots. Otherwise, everyone has the possibility of choice and I would advise all who criticize: I advise you to continue to use Gmail and similar service providers...

Date of experience: January 15, 2016
Virginia
1 review
6 helpful votes
Follow W C.
Unfollow W C.
Send Message
Share Review
Report Review

I have received multiple e-mails from folks with a. GMX email address. ALL of them are merely letters strung together with no apparent rhyme or reason. I have added. GMX to my Junk List just to be rid of the frustration of trying to decipher the message. I hope NO ONE who actually needs an e-mail address tries to use this service - your e-mails will become automatic Junk by - I am certain - MANY more than I!

Date of experience: June 20, 2016
Virginia
1 review
9 helpful votes
Follow Abi O.
Unfollow Abi O.
Send Message
Share Review
Report Review

I had been using gmx for years. I used email forwarding so that it would go to my gmail. Suddenly, I stopped getting bank, airline, and other important account emails. I tried to log-in and they deleted it for "inactivity"! They said it was in deletion process and they couldn't do anything to save my data or my account!

Date of experience: December 3, 2017
Netherlands
1 review
10 helpful votes
Follow michael j.
Unfollow michael j.
Send Message
Share Review
Report Review

After years of normal use, account abruptly terminated:

Boiler plate nonesense

Dear GMX member,

We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.

Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.

With kind regards,
GMX International Support

The do not care about the turmoil they cause. You have been warned!

Date of experience: January 24, 2020
Washington
1 review
4 helpful votes
Follow Lindsey D.
Unfollow Lindsey D.
Send Message
Share Review
Report Review

Poppycock
February 19, 2019

Just straight up stupid! I don't even know why I am wasting my time writing this review...! Cannot log in because apparantly my gmx email does not exit. Well it did at one point! So wtf GMX? And all I wanted to do was play my Facebook casino games on my new phone but now I can't even log into Facebook because my email log in address was through gmx! I was up to level 300 or more but now I have to start all over at level 1! What a bunch of crap... lol

Date of experience: February 19, 2019

Overview

GMX has a rating of 1.4 stars from 202 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GMX most frequently mention email account, customer service and irregular activity. GMX ranks 150th among Email sites.

service
30
value
25
shipping
9
returns
9
quality
24