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2 Reviews by Charlie

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I thought I had found a really good free email option. There were some initial problems with my email client but between the two companies we got it sorted. I was all ready to start promoting among my friends and the forums I comment on.

But then I had to deal with Customer Support again. I have a proposal that tech companies only hire people with some understanding of technology to man their support centres. Some knowledge of email might be an advantage for this company. Instead has a few robots who have pre-written scripts for them to use as replies. I don't think they even understand the questions they are getting. They simply look for keywords, and provide unrelated or inaccurate responses.

My recent experience had to do with's Mail Collector. A very useful tool, but it is not very reliable. It was collecting email at irregular intervals, sometimes only twice a day or more normal 3 to 6 hours between connections.'s reply is that "our Mail Collector feature works instantly". But they also insist that it is using POP3 protocol, and when I queried that they confirmed "our Mail Collector feature fetches all messages coming to you instantly". So how is that POP3?

Anyway, even though I provided the connection logs for the account it was supposed to connect to instantly, my proof of irregular connections, I still get the reply that it connects "quite frequently".

The connection log for the past 24 hours? 1.5 hrs ago,7 hours ago, and 13 hours ago. That's it. 3 connections in 24 hours.

1&1 Media Inc.

1&1 Media Inc.


Until recently, not bad for a free email option, but now Sophos is rejecting emails originating from Too bad if you are trying to send email to a server protected by Sophos.

Charlie Has Earned 9 Votes

Charlie G.'s review of GMX earned 5 Very Helpful votes
Charlie G.'s review of 1&1 Media Inc. earned 3 Very Helpful votes
Charlie G.'s review of GMX earned a Fraud Buster vote

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