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2 Reviews by Charlie

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GMX

GMX

1/18/18

I thought I had found a really good free email option. There were some initial problems with my email client but between the two companies we got it sorted. I was all ready to start promoting GMX.com among my friends and the forums I comment on.

But then I had to deal with Customer Support again. I have a proposal that tech companies only hire people with some understanding of technology to man their support centres. Some knowledge of email might be an advantage for this company. Instead GMX.com has a few robots who have pre-written scripts for them to use as replies. I don't think they even understand the questions they are getting. They simply look for keywords, and provide unrelated or inaccurate responses.

My recent experience had to do with GMX.com's Mail Collector. A very useful tool, but it is not very reliable. It was collecting email at irregular intervals, sometimes only twice a day or more normal 3 to 6 hours between connections.

GMX.com's reply is that "our Mail Collector feature works instantly". But they also insist that it is using POP3 protocol, and when I queried that they confirmed "our Mail Collector feature fetches all messages coming to you instantly". So how is that POP3?

Anyway, even though I provided the connection logs for the account it was supposed to connect to instantly, my proof of irregular connections, I still get the reply that it connects "quite frequently".

The connection log for the past 24 hours? 1.5 hrs ago,7 hours ago, and 13 hours ago. That's it. 3 connections in 24 hours.

Service
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Quality
1&1 Media Inc.

1&1 Media Inc.

11/2/17

Until recently, not bad for a free email option, but now Sophos is rejecting emails originating from mail.com. Too bad if you are trying to send email to a server protected by Sophos.

Charlie Has Earned 9 Votes

Charlie G.'s review of GMX earned 5 Very Helpful votes
Charlie G.'s review of 1&1 Media Inc. earned 3 Very Helpful votes
Charlie G.'s review of GMX earned a Fraud Buster vote

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