GLOSSYBOXReviews 88

I cancelled my one-month subscription on 7/14, but was charged again a couple weeks later. When I sent them a message, I was told that when you cancel, the following month will be your last box. I sent them a copy of their own policy that says you need to cancel by the 14th to prevent getting charged for the next month. They completely ignored that and wouldn't refund me. At that point I told them I would do a dispute with my credit card company. They replied that if I did that not only could I not place any more orders, they couldn't refund me either. They asked if I wanted them to escalate the issue to a manager. Except they locked me out of my account and you can only send messages after logging in.

Last month I thought I would try this service, I picked a 1 month offer and joined on the 12th, thought I would try it out and if I liked it take one of the other offers. I did not see anywhere anything about auto renew. I got the box and was underwhelmed so did not
Reorder.

Today I got notice from paypal I had been charged again. I immediately sent an email I did not want any more product. Several hours later I got a notice it had shipped. I found a number to call and spoke to "Jessica" no last name who said
It automatically auto renews, they do not accept returns and I had no choice but to
Keep the box when it gets hear. If I had wanted to cancel I would have had to call
By the 14th of the previous month.

Hard to do when I did not know a single month request auto renewed without notice and I had not even gotten the product I ordered on the 12th!

Jessica spoke like a robot and kept saying I had no option but to pay, they auto- renew everything.

BEWARE this is a ripoff!

I signed up for a 3 month automatic subscription, and nothing about it has been automatic. After not receiving my first box, I went through at least 5 Customer service reps over the course of 3 weeks to finally get by first box. Each rep always states or writes that I'll be getting my box in 5 business days, as if they have resolved the matter, but sure enough 5 business days later for some unknown or unexplained reason the box never shipped, manual order wasn't processed, other random explanation provided. Each rep fails to follow through. I had to follow up constantly. I've had to repeat this process every month for 3 months. Over 22 emails and 8 phone calls with customer service for a 3 month subscription. Reps are friendly when you talk to them but fully inadequate in fulfilling their promises and processes.

I have ordered two "special edition" boxes, and have had issues with shipping where they were returned to sender because GLOSSY BOX did not but an apartment number on the shipping details to the forwarder, so when they attempted to deliver and saw there was no "apartment number" the boxes were sent back to sender.

I have complained on their website about this on both occasions (last November, and recently this April) showing them that I personally filled out the address correctly on my order, THEY however, failed and didn't enter the full address. Both were gifts for family members. They NEVER advised how this happened or what the extent of their investigation was. Just offered to credit my money back and give me a $5 coupon for the inconvenience, so I will NEVER order from them again.

I just received my January and February boxes today and I am in love with the packaging! The "Valentine's Day" themed box is just the cutest. I also love how sturdy the boxes are, as well. Great for storage. Once I opened the boxes, I noticed how much care they took to make sure it all was placed in the box well so nothing could happen during transit. I really appreciate that. As for the items in the box, I freaking love! Some of the items I would never have thought to get for myself but since I'm willing to try everything, I cannot wait to see what it does for my skin or hair. I am still amazed by their customer service and how quickly not only did I receive a response, but how quickly I got my box replacement. I really appreciate it and that will definitely keep me a customer for a long time.

The pros -- packaging is very nice, and the boxes I've received have had interesting items.

The cons -- You can't trust this company. I signed up for a three month deal, and they charged me, but never sent the first month. When I contacted them about it, they refused to send a replacement, or honor the third month of the deal. Contacting customer service just gets you an "oh well, I can't do anything about that" response -- and I went through MONTHS of that. I had to go through PayPal for a refund - which is what I should have done to begin with.

My first issue was being told that my payment hadn't been processed, and they requested I pay again. I checked my statements and the money had indeed been pulled, so I made the wise choice not to pay again and wait for their "finance department" to handle it. Turns out when I payed with PayPal, they did not accept my money from the vendor, and it was sitting waiting to be accepted. This was the first headache that I had to deal with.

Jump forward to December and I start inquiring regarding the status of my box. In one message, I was told it was dispatched Nov 21; in another, Nov 1 (which was impossible because that's before I had even gone on the site to place my order, but demonstrates the amount of misinformation I was being provided). I was then emailed a tracking number which still doesn't work (I was today informed that the tracking number doesn't work for international orders? So I'm wondering why they bothered to send one in the first place, and whether it was a fabricated tracking number). I was told in that exchange if my box didn't arrive just after Christmas to let them know.

When it didn't arrive, I contacted them again, and waited some time before a reply. In that email, they said because it was an international order, to allow 30 days (which had already passed) and notify them if I hadn't received my box during the first two weeks of January, despite them having said in the previous message to let them know if it hadn't been received by Christmas and they would then remedy the situation. Sent more emails, but they didn't reply.

It's now nearly mid-January and I've not received my December box, which I ordered back in November. I finally got through via telephone and I'm waiting for a refund... we'll see if I ever get that.

All in all, it's been a headache and a run-around since Day 1. A lot of incorrect information provided. Poor customer service. Can't rate the product as it was never received.

I've had box subscriptions with other companies in the past, but this was by far my worst experience.

--

STILL waiting on my refund. Was told they would refund my order. I noticed they put in a request to refund the price of my box, but NOT the shipping. I told them they should refund both. I later received a $5 refund for shipping, yet still waiting on the refund for the box itself.!

--

Had to open a Paypal dispute to get a refund. Had given them plenty of time and opportunity to refund the box, and weeks later, they still hadn't. Was told it could take up to 14 business days for a refund to appear in my bank account? No, it should not, nor does it ever take that long.

First, I want to highlight that the only good thing in this box is the packaging.
The Company has the worse customer service that I have ever received in 11 Subs that I have been with. Glossy box is an Irresponsible Company that does not know how to handle marketing problem. They lack of KNOWLEDGE. For example they recently advertise a box for $13.3 and after customers ordered they cancelled orders saying that and employee messed up wit the advertisement. WHAT A SHAME to blame an employee publicly. Moreover, they are not giving anything back to customers to at list compensate this situation. Other company out there would handle this situation in another way. But OOH! Wait! Why are you surprised? Is Glossybox again!

WARNING! Do NOT subscribe to this company! The customer service is awful - basically non-existent. The number they give is never answered and the chat feature is always down! I cancelled my subscription and they renewed it anyway. I sent 10 emails seeking resolution and they refused to cancel my subscription. I am working with my states attorney generals office for resolution. I received numerous boxes with damaged or missing products - no resolution. Not with the money! Mediocre products at best and AWFUL customer service!

I signed up for Glossybox as they had a deal where the first 3 months were $10. Currently I have tried Ipsy and I wanted to try something different to see what's out there (Ipsy is great by the way, and has excellent customer service). Anyhow, I decided to give Glossybox a try.
I recieved my box yesterday and it was missing an item. You are supposed to receive 5 items. So I emailed them, left a Facebook message and attempted to call them. No response. Phone line was busy and disconnected after 3 rings. There was no answering machine.
With the frustration of dealing with customer service (or more correctly, lack therof) I decided to call to cancel the following day. When I woke up the next day the first thing I saw in my email account at 8am was another billing for Glossybox! The last billing was only 7 days ago. Plus, they state very clearly in thier policy that you can cancel on or before the 15th of the month (it is the 7th today).
Immediately I took measures within my paypal to both cancel the subscription amd file paypal claims for both orders. Such a hassle and I feel like I won't even get a response. So far I have not recieved a response in regards to my paypal claims and I feel I won't get my money refunded. Let's just say I'm happy I paid via PayPal where I can at least have a chance at getting a refund.
I have only been dealing with this company for a small 7 days of my life amd I'm already annoyed beyond belief and am probably out the $30 USD I have been billed for.
Stay far far away from this place. I reccomend Ipsy. They will respond to any inquiry within hours, and they certainly won't bill you twice in one week for a subscription you just cancelled.

I signed up on July 29 for a 3 month subscription. I received a box in August, one in September, and one in October. In October I was sent an email thanking me for renewing my subscription and $58.50 was taken out of my bank account. When I emailed them on October 11th telling them I was not renewing my subscription, that I actually wanted to cancel my subscription, and wanted my money refunded they said per their policy I needed to cancel before the 15th of the month to get a refund. I emailed again explaining that since my initial subscription didn't end until the end of October and I contacted them on the 11th I should be able to get a refund. I was then told per their policy I only have 30 days to report a box missing. I emailed them a third time telling them that I wasn't missing a box, I received all three of the boxes I paid for. They emailed me back saying I should have gotten a box in July, August, and September. So, the October box is actually the first box in my new subscription. They never attempted to send me a July box, I never received an email saying my July box was being sent (like I did for the other months) so I had no idea I needed to report it missing.

I never received anything from this company, I contacted them when my first box didn't arrive. Brittany didn't do anything, gave me 3 page UPS form to fill, and even after that nothing was done. And thereafter they had the nerve to me charge me one more time, and again not deliver. I can understand that stuff gets lost, but at least address the issue before shipping another one out. Never seen a company with a worst customer service. It is a scam, dont get it! They have refunded my money, or sent a replacement.

My 3-month subscription renewed itself without my knowledge so I made sure to cancel it for the next round... only to have Glossybox renew it automatically. Their response to my email was that I hadn't cancelled in time so they had every right to renew the 3-month subscription and charge me $58.50. They declared the issue 'resolved', I said that it was not resolved. Their response to that: "The matter is resolved." Are you kidding me? What crappy service. Be aware that when you order a subscription with a set time limit, it just means that they'll keep renewing it. Look forward to this company failing.