I signed up on July 29 for a 3 month subscription. I received a box in August, one in September, and one in October. In October I was sent an email thanking me for renewing my subscription and $58.50 was taken out of my bank account. When I emailed them on October 11th telling them I was not renewing my subscription, that I actually wanted to cancel my subscription, and wanted my money refunded they said per their policy I needed to cancel before the 15th of the month to get a refund. I emailed again explaining that since my initial subscription didn't end until the end of October and I contacted them on the 11th I should be able to get a refund. I was then told per their policy I only have 30 days to report a box missing. I emailed them a third time telling them that I wasn't missing a box, I received all three of the boxes I paid for. They emailed me back saying I should have gotten a box in July, August, and September. So, the October box is actually the first box in my new subscription. They never attempted to send me a July box, I never received an email saying my July box was being sent (like I did for the other months) so I had no idea I needed to report it missing.