JOSSELINE A.

It was hard to enter the address the state button was not loading and I almost give up on it

I have three years with these guys. I noticed they want to charge for everything. Checks, fees for anything. I truly believe they are so popular so they do not care about the customer as an individual but, as other of a million. They do not understand when their website online is not working and even is a check was deposited in a wrong way cause of that, you will pay a fee. Talk to a Mannager they are unprofessional to speak with. They will not understand. This is the type of bank you want to avoid.

First, I want to highlight that the only good thing in this box is the packaging.
The Company has the worse customer service that I have ever received in 11 Subs that I have been with. Glossy box is an Irresponsible Company that does not know how to handle marketing problem. They lack of KNOWLEDGE. For example they recently advertise a box for $13.3 and after customers ordered they cancelled orders saying that and employee messed up wit the advertisement. WHAT A SHAME to blame an employee publicly. Moreover, they are not giving anything back to customers to at list compensate this situation. Other company out there would handle this situation in another way. But OOH! Wait! Why are you surprised? Is Glossybox again!

I have been Subscribe for 3 months and I shared with a friend who got 3 boxes as well. Other companies give you a "Thanks" gift to subscribe someone else. Graze gives you something if you get three people so, Customer Service needs to improve.
Packaging is very well done by this company.
Flavor: I always like 6/8 snacks and the good thing is that you can rate the snacks to receive what you like. Very Good Job there!
The Miss for me is that even when you can customize how often you want to receive your orders, the option needs to be changed every month. In other words, does not remain permanent and to me that is overwhelming. If I purchase online, is because my life style is busy, eating healthy and finding good snacks is my concern but, my time frame for that is limited so, I come to graze to find it convenient. I shouldn't be signing in and out to review my frequency. That is Why I CANCELLED cause I was receiving orders every week. Thinking that is more than $50 a month in snacks and that does not fit my budget.
Now, I am still a customer buying without Subscription but, the shipping is $5 dollars with a minimum of $25. I guess they can lower the rate at least for current Subscribers.

They are good but not Super!