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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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Placed order on and 11/14 paying extra for 2-3 day shipping. Received email that they were being shipped on 11/21 – should have received on 11/24. Contacted GlassesUSA on 11/24 and received an automated email to CDL shipping which showed the delivery was to happen by 11/25. No delivery on 11/25 and CDL website updated delivery to 11/26. Next day website updated delivery to 11/27, then 11/28, then 11/29, then 11/30. I contacted GlassesUSA who assured me that my order had been shipped. CDL shows that GlassesUSA created a tracking number on 11/19 but didn't give the package to CDL until 11/26. Contradicts GlassesUSA emails. Sent 6 additional emails to CDL, who finally said they were having issues and would deliver 12/1-12/3. Received incorrect glasses, not what I had ordered.
GlassesUSA uses CDL as their shipper in the northeast, CDL doesn't have accurate tracking and has poor reviews. Very poor service
I purchased a pair of Muse M Classic Purple/Green multicolor frames recently. The frames were delightful and very well constructed. So, I had no problem at all with GlassesUSA frames quality. My biggest issue/concern was how slow the shipping was... I'm talking about back in the day, old-school 2-to-4 WEEKS slow! **But maybe I was just impatient.** Still, I think the shipping should be faster so that the purchaser can enjoy or evaluate their product sooner, in-person.
I spent a good amount on Ray Ban prescription glasses with the thinnest lens that they offer and I plan to return them. They are bottle cap glasses. There is nothing thin about them. I understand that my prescription is strong, however, I have never had to wear thick lenses. I have added pictures to compare my glasses from the eye doctor (black and white glasses with thin lenses) and my glasses from GlassesUSA. Waste of time and money.
Hi Susan,
We're sorry to hear that your glasses did not meet your expectations. Your glasses were produced with the 1.67 index lenses as ordered. According to the strength of your prescription and the lens comparisons added to your review, it would appear that your other pair of glasses were produced with 1.74 index lenses. We do offer 1.74 index lenses.
It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered prescription sunglasses. Three days later the company notified me that the glasses went to
Their quality control department and that I would receive an update within a few days with tracking info.
Ten days later no update. So I called them and they sent me a DHL tracking number that was assigned
November 18,2021. As of today, November 30,2021, the glasses have not been received. So I contacted DHL. They say that Glasses USA has yet to submit the package to them to be processed for shipping.
I then tried to cancel my order and I request a refund. So far they have refused to send me any confirmation of either cancellation or refund. I have initiated a dispute through Pay Pal.
Hi Glenn,
We’re sorry to hear that you are experiencing a delivery delay with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Your glasses are in transit and the tracking will be available within 24 hours. Meanwhile, we will continue to monitor the delivery status of your order to ensure that you receive it as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Ordered some glasses about 3 weeks ago now. Paid for the express shipping. No updates to tracking. Ridiculous every time I email the same person responds with the same email. USPS has your order but perhaps they didn't scan it but we assure you it's on the way. Cmon man give me a break if you guys have received that update why haven't I? Customer service person I spoke to sounded like he didn't care at all when I called as well. Please save yourself the hassle and look elsewhere
Hi Christopher,
We’re sorry to hear that you have experienced a delivery delay with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are reviewing the delivery status of your glasses and will update you promptly. Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Sent non-prescription glasses and now refuse to exchange. Citing a 14 day return policy. I don't want to return the glasses, I want the ones I ordered.
Hi Michael,
It is very important to us that our customers love their new glasses. It appears that you had ordered non-prescription glasses and your order was produced accordingly.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Service Team had extended the returns period but the returns form had not been filled out. We have extended the returns period again and a notification has been sent to you.
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA.com
I ordered a pair of prescription sunglasses about two weeks ago. It was a horrible experience. First, they sent the confirmation of my order, along with my personal information to another person. Luckily, that person called me (because they sent him all of my personal information) and let me know of the problem, he also canceled the order because he thought it was a scam (Understandable). I called customer service, got an apology and was assured that my order would be reinstated. It never happened. I spoke to another customer service person who told me it wasn't even possible for them to reinstate the order and that I would be getting a refund. That still hasn't happened. I asked numerous times for a supervisor to call me, that hasn't happened either. I would strongly suggest that anyone looking to purchase glasses online not use Glasses USA. It has been a horrible experience!
Hi Michael,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Your refund has been issued and the refund transaction receipt was sent to you. If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
Bought two pairs of glasses same frame, sunglass, and clear lens, missing part on the sunglasses since received, after five calls, everyone told me the same thing all very nice, almost a month later still a very expensive pair of glasses not fixed,
Hi Stuart,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
We are reviewing the status of your eyeglass screw request and will update you promptly. Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
They have been misleading especially when with insurance and express delivery. They did not follow through on what they said or assurances they proclaimed. Don't trust them. They will never get my business again.
Hi Dana,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Service Team has sent you information regarding your replacement order. The order will be placed into immediate production and sent by express shipping to ensure that you receive it as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
All customers should be aware of their return policy. I ordered 3 pairs of glasses, no prescription, to try on on for size. I finally opened the package and tried the frames on and did not like their fit.
I requested a RMA and was denied because it was outside their 14 day policy. In essence, I have $225 dollars worth of frames, not discounted, that don't fit right and unable to return! Please be aware of their return policy. In addition, the customer service Rep based in the Dominican Republic was useless! I will never buy another pair of glasses from them again. Pay more and go to Warby Parker!
Hi Mitchell,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA.com
This company is a joke. My glasses were to be at my house in 3-5 business days. And after calling and requesting a refund they haven't arrived yet but was told they would be here tomorrow. I am not holding my breathe.
Hi Samantha,
We're sorry to hear that the shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. While we cannot guarantee the expected delivery date, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. According to the tracking details, your glasses were delivered to you on Nov. 19,2021.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA.com
In most normal retail transactions, the discount is applied before sales tax. GlassesUSA applies it to the total before the discount. Example: My order total was $297 and insurance paid $244, for an amount of $53 for my total to pay. However, when I got to checkout, sales tax had been added of $23, or 43% tax on what I was to pay. When questioned, they said they charge tax on the original amount of $297. This goes against any normal practice that I know of. I moved on to another online provider.
WOW! I have never seen a company so inept! Everything they said was dishonest. They promised all help and delivered NONE!. They promised to help with whatever they could so I could submit a claim to my insurance company. Still, when I called for help, they told me multiple times that 'they do not do that' because my insurance company requires an employee's name, number, and signature. I did not receive the tracking information until the date it was delivered. Then when I got my glasses, they were not even close — I ordered women's glasses and received men's glasses. They got the case correct (good job!). It was evident that I received someone other person's glasses because they were a different frame and a different prescription that was not even close to mine — haven't they heard of Quality Assurance? They do not know where they sent mine. Then, when they promised to email me a label to return the glasses, I had to call multiple times, always promising more. We'll see how the refund process goes. I am not holding my breath. I can usually deal with difficult situations, but I am beyond my wit's end dealing with this company's customer service line. It is the worst!
Hi Carole,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Your refund will be issued once the glasses arrive at our returns facility. Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered my glasses in late October due to the affordable pricing and being told by a customer service representative that I would definitely have my glasses within 14 days with the express shipping. During the purchase everything was fine and my glasses were shipped on 11/4/2021 according to the email that I received. I paid for express 3-5 day shipping, which meant my glasses should have arrived no later than 11/9/2021. My glasses have still not arrived. I have called customer service four times and they do not appear to be putting in any effort to help resolve this issue. I requested a supervisor call back and I was told that they would contact me within 24 hours and I have yet to receive a call. This is the worst experience purchasing glasses that I have ever had. I would rather stay with the other vendor that I was using, pay more and have my glasses on time than to go through this again.
Hi Curtis,
We're sorry to hear that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Meanwhile, your glasses are in transit. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We will continue to monitor the delivery status of your order to ensure that you receive it as quickly as possible.
Thank you for your understanding and patience.
Yours truly,
GlassesUSA.com
I had originally bought two and was happy with the lenses so decided to buy two then another three. Then first pair broke, then another and yet another. So now less than a year with three broken pairs from the fragile frames. You get what you pay for and apparently I need to find a better manufacturer of glasses with a better quality. Offer 50% replacement and pay for the shipping.
Hi Terry,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
In addition, we do offer 20/20 Enhanced Coverage to ensure that your glasses are covered, whether you need a repair or replacement or in case of a change in prescription.
Our apologies for any inconvenience. If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA.com
Site says 7-10 business days for shipping, but be ready to wait for over a month. Can't even inquire about your order until 10 days after the expected DELIVERY date, meaning they can just keep changing the ETA so the ten day mark never actually rolls around. Overall, still good prices for the quality, but disappointed in the customer service.
Hi Cate,
We're sorry if our production and shipping timeline did not meet your expectations. Please note, your glasses first needed to be produced which can take up to three business days as stated on our site and at the time of purchase.
We're glad that your glasses were produced and delivered to you well within the timeline.
Thank you for choosing GlassesUSA.com and we hope you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Its been over 3 weeks and still no glasses. My glasses arrived to DHL locally 3 days ago. However DHL tell me they gave it to the post office today and although glasses USA paperwork indicates a signature is needed and this is what I wanted, DHL advises that the post office will not do this and glasses USA don't have it on the paperwork. Instead it will if it ever arrives (as we have a problem with our postal delivery service), sit in the mailbox as I leave the country for 3 months and God only knows what will happen to them. This is the worst service I have ever used and I'm kicking myself for trying to save money. Multiple phone calls to the company and DHL didn't help. I offered to pick it up from the DHL plant where they were. No amount of trying to get them. I will never use them again.
Hi Sandra,
We're sorry to hear that the delivery process did not meet your expectations. It appears that your glasses were successfully delivered to you well within the timeline as stated on our website and at the time of purchase.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
I would stay away from this vendor, there are far better ones in terms of service and price. I bought a pair of glasses, which was unreasonably delayed by them. They were not following up with it and dropped the ball; I had to call many times to have them complete. Then when they finally sent the glasses, I was away on a two week travel. Upon return, I found out that the frames were defective and one arm was getting stuck -- I don't know how it possibly passes the final inspection they claim to perform. I contacted them to return or to repair, but they said it was passed the 14 day warranty period, despite their delay. I wasted all that money on a pair of glasses that I cannot use.
Hi Ara,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and have extended the returns period for you to return the glasses. Our Returns Team has sent you further information.
Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
After making my glasses were incorrectly they were remade. Still have not been received. Still in shipping after weeks. Customer service is terrible and mostly not understandable.
Hi John,
We’re sorry to hear that you experienced difficulties with the glasses from your original order and that the tint gradient did not meet your expectations.
Your exchange order is in transit and en route to you with an estimated delivery date of Nov. 4,2021. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies, again, for any inconvenience and we hope that you will enjoy your new sunglasses.
Yours truly,
GlassesUSA.com
I order number of glasses from them. My prescription is little high, quality is gone bad. Last one they sent me had total wrong glasses and i started getting headache. Initially i thought it would take some time to adjust but it got worse. I sent emails and they asked me to go to doctor and get written letter that glasses are actually wrong. This was bummer as i have ordered about 10 times there. It was not worth to chase. Their quality is gone bad. Whatever they say, quality assurance and all is fake. I got those glassed tested and the number was way off. I had mo choice than throw them.
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lloyd,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com