GlassesUSAReviews 3,819

A total scam subpar products and horrible treatment they ripped me off left me blind for months don't spend your money here you will lose it

I ordered 2 pairs of glasses Muse Kylie Black and Ray-Bans in a buy one get one free deal. When they arrived they were made wrong. I don't know what it was about their lenses but in order to see properly I had to put my chin up too high on both glasses. So I sent both pairs back and was having back and forth emails where I am mentioning both glasses and what was wrong with them and how I want them fixed. It takes them more than 2-3 days to answer back (more like 6-14) and a couple of times I even had to send a follow up email asking whether my message had gotten through. This morning I get a reply to my email asking why there is only the one pair (the Muse Kylie Black) on the confirmation of the new order (and this is after I sent another follow up email to my original question because I wasn't getting a reply). Their reply said I had only sent the one pair back which is a complete lie. I don't know what to do here. I definitely sent both pairs back. I am shocked and hurt. 5 or so years ago I ordered two pairs of glasses and they were both amazing and I loved them. So when it came time to buy glasses again I did not hesitate to order from them. Now I just want my money back or have both pairs of glasses that I sent them fixed. My order number is ******* and I've been communicating with a Sonia, Jane, and Chloe.

But, they do take a while and, annoyingly, they send too many promotional e-mails. I'm already a customer who buys more than a couple of pairs of glasses a year and yet they send me ads almost daily with one deal or other. Stop it already -- I'm already a customer! I have one high-end pair that is really of outstanding quality and several much less expensive ones to change out for variety. And a pair of prescription sunglasses for biking. Good prices and variety.

I purchased on January 20th I did not receive my glasses until around February 11th. I called customer service and asked what was the hold up, they just kept telling me the glasses "has shipped." I was so close to cancelling my order and asking for my money back, but finally they came. Also, it should be worth noting I ordered from them before got the glasses within a week I do not know what was the issue this time but definitely not a good look nor experience.

I will never order from glasses USA again they are terrible and their agents provide false information every single time you check the status of the order. Its been a month since I placed my order and have not received my glasses and have been getting the run around. I have placed a complaint with the BBB. Anyone having issues please submit a complaint. They did not want to cancel my order and issue me a refund and kept saying they are in production. For 3 weeks that is a long time when there website says for my type of glasses it only 3 days in production and 2 days quality assurance. DO NOT ORDER FROM THEM. You will get your glasses sooner by going into a local business

I ordered my glasses in Dec and finally got them almost two months later. Only after multiple canned notifications and actual conversations that my glasses were being manufactured to the highest quality standards was I advised that the frames were backordered - yes - after I was told they were being assembled with my prescription lenses. Then after more time I was later told they'd never come in and we're discontinued. Then when provided alternative options, I was ultimately sent an incomplete package missing the second set of arms. Finally after many calls and emails, my complete set was fulfilled. To make things worse, many of the assumed overseas customer service team don't speak English well.

My first purchase here was great. Got the glasses. Loved them. I ordered another pair then later another. Both pairs in separate orders came back with the wrong prescription. Returned them and they came back again with the same wrong prescription. The correct prescription was on file and in the return comments. Have returned them again and they have gone dark. They are obviously inept at returns. Have given up on my $500+ purchases and consider it a painful lesson.