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GlassesShop

How would you rate GlassesShop?
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Arizona
1 review
0 helpful votes
Follow Roger H.
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Definitely recommend! So close to the style and quality of my glasses got from my eye doctor, and less than half the price. Sturdy and stylish.

Date of experience: May 4, 2020
Glasses S. GlassesShop Rep
over a year old

Dear Roger,
Thank you for your support!
We will try to do better.

Georgia
1 review
6 helpful votes
Follow Ramona D.
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I visited this site because I was looking for a super cheap pair of glasses to use at night. This site definitely fits the bill for that.

To start with the positive I will say that I found the site to be user friendly and easy to use. The ordering process was very detailed and I felt that this would help ensure a decent pair of glasses.

The neutral. The shipping took about a month. I want overly concerned with this. The time was a bit long, about a month from order to deliver, but I figured for the price this was tolerable. I will say the glasses did not fit well. I enters the prescription that I received from my Optomotrist but I felt that the lenses were too strong, so I had to balance the glasses at the end of my nose so the strength did not hurt my eyes. The frames also did not fit well. They seemed to sit crooked on my nose. I rated this neutral because for my occasional need and the price paid I was willing to live with these issues.

For the negative. As of this review I've had the new glasses for about a month. The bridge on the frames has already snapped. As mentioned before the frames wetter crooked, so while gently adjusting them (which I have done many times on higher end glasses purchased at the Optomotrist's office) one lens completely snapped off if the bridge on the frames. I have more attempted three times to contact the manufacturer. Twice by phone, during the hours listed on the website, yes I took about for time differences. I also attempted contact by email. It had now been several days with no response. This I find unacceptable. I strongly believe that a company should be reachable during listed times and should definitely respond to contact attempts. Because of this experience I will mage sure I do more reach before purchasing glasses online, if I even do, and I will certainly tell anyone I speak to and recommend avoiding this site.

Date of experience: May 16, 2014
Hong Kong
1 review
0 helpful votes
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Durable Huge And Cute
September 26, 2018

I bought these over a year ago and they are still going strong. I love how simple and easy these glasses are. I will definitely buy again!

Date of experience: September 25, 2018
Japan
1 review
0 helpful votes
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IN LOVE
October 11, 2018

They're perfect! The prescription worked better than I thought. The glasses were comfortable and weightless. I recommended!

Date of experience: October 11, 2018
Hong Kong
1 review
0 helpful votes
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Good looks and fit
February 28, 2018

Good looks and fit - Glasses fit well are comfortable and look good. Thinking on ordering another with progressive lens.

Date of experience: February 28, 2018
Taunya W. GlassesShop Rep
over a year old

Thank you for your review and we appreciate you as a customer. Glassesshop.com

Malta
1 review
3 helpful votes
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Thanks
June 22, 2023

Thanks for good prescription value for money fast shipping this the fourth time i buy and i will buy again thanks

Date of experience: June 22, 2023
Glasses S. GlassesShop Rep
over a year old

Thank you for your support and review

Montana
1 review
0 helpful votes
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Great experience
October 25, 2022

I love my new glasses they're exactly what I ordered and they're fantastic. This will be my new go to for new glasses. Inexpensive and great quality

Date of experience: October 24, 2022
Glasses S. GlassesShop Rep
over a year old

Dear Theresa,
Thank you so much for your support and review!
Have a nice day.

Iowa
1 review
0 helpful votes
Follow Monica R.
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Love these glasses. Perfect for working on my computer/desk work. Love not having to remove my glasses to read/ lookup.

Date of experience: January 20, 2021
Glasses S. GlassesShop Rep
over a year old

Dear Monica,
Thank you for your support.
Wish you a happy new year!

Ohio
1 review
0 helpful votes
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Great service
March 31, 2023

Best prices. Best prices. Best prices. Best price good price. Outstanding service I like the service it was good

Date of experience: March 30, 2023
Glasses S. GlassesShop Rep
over a year old

Thank you for your support and review.

Brazil
1 review
0 helpful votes
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Love them!
January 19, 2021

These glasses are awesome. Perfect fit, cute style, inexpensive, and came so quick! Will definitely be ordering more from GlassesShop.

Date of experience: January 17, 2021
Glasses S. GlassesShop Rep
over a year old

Dear Charles,
Thank you for your support.
Wish you a happy new year!

California
1 review
0 helpful votes
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Groovy
April 20, 2017

Nice! Beautiful glasses, my girlfriend liked them a lot.
These are some groovy frames! I will buy another one for myself!

Date of experience: April 19, 2017
New York
1 review
0 helpful votes
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Great
November 13, 2020

Love the light feeling, not heavy on your ears. I got my daughter a pair to match me. Overall, happy with glasses.

Date of experience: November 11, 2020
Glasses S. GlassesShop Rep
over a year old

Dear Esmeralda,
Thank you for your support!
We will try to do better.

New Jersey
1 review
4 helpful votes
Follow Mo A.
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THYE ONLY HAVE 2 PEOPLE IN CUSTOMER SERVICE CINDY AND HER "MANAGER" WHO I WAS TALKING TO, THEY SENT ME 1 PAIR BROKEN and 1 TOOL BOX, MISSING 2 PAIRS - ORDER PLACED: Jan 2 AND ARRIVED ON 15th REPORTED EVERYTHING ON THE JAN 16 and FOLOWED UP ON 19TH AND 22ND AND THEY'RE GIVING ME RUN AROND, REALLY UNPROFESSIONAL AND REALY RUDE, HUNG UP POVER 5 TIMES, CALLED LIKE over 50 TIME AND ANSWER ONLY 6 CALLS
Your order number is: *******151.

Date of experience: January 20, 2017
Florida
1 review
0 helpful votes
Follow Christopher W.
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Scams and lies.
November 4, 2022

This site will lie to you and scam you unfortunately when it seems too good to be true it often isnt and they are a scam

Date of experience: November 4, 2022
Glasses S. GlassesShop Rep
over a year old

Dear Christopher,
Sorry for the inconvenience.
Please send your order number to us, so our customer service could help on your issue.
Thank you so much for your patience.

Belgium
1 review
0 helpful votes
Follow Rusk M.
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Order the frame, named FZ1032. Love the style; more contemporary look plus the price cannot be beat. Love it.

Date of experience: February 14, 2019
Canada
1 review
3 helpful votes
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Ordered glasses and received email receipt for the payment. Then checked my credit card and the amount they put on card was over $50 HIGHER!

Date of experience: August 31, 2019
Glasses S. GlassesShop Rep
over a year old

Dear Barb,
We are sorry to hear that we have failed to let you have a pleasant shopping experience.
We have taken your feedback seriously and hope your problem have been solved already.
Sorry again.

Greece
1 review
0 helpful votes
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Glasses NEVER showed up.
August 28, 2023

Basically, I ordered some glasses on July 18th and as at the time of writing this (August 28th) they haven't showed up. Why is it taking so long?!

Date of experience: August 28, 2023
Glasses S. GlassesShop Rep
over a year old

Thank you for your review. We're sorry to hear that you still did not receive your order yet. Will you please provide us with your order number so we could further look into the issue for you and provide you with our prompt solutions? Much appreciate your support on this matter.

Japan
1 review
0 helpful votes
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FUNKY & AWESOME
July 23, 2017

FUNKY & AWESOME! I LOOKED ALL OVER FOR THESE RED FRAMES AND FINALLY FOUND THE PERFECT ONES! I LOVE THEM.

Date of experience: July 23, 2017
Virginia
2 reviews
2 helpful votes
Follow C S.
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I purchased two pairs of prescription glassed from GlassesShop.com. They took quite a while to arrive, but that was expected. One of the glasses was ok. But the other pair had something seriously wrong. As soon as I put them on, my eyes felt extremely uncomfortable and I couldn't see very well while wearing them. I took them off and inspected them. It appeared that one of the lenses was thicker than the other. I suspect that probably caused the issue, but I cannot tell for certain. I contacted GlassesShop.com to explain the issue and to enquire if they could replace the faulty pair. They asked me to send them a picture of the faulty glasses, which I did. Then they with the quoted text below.
"Thank you for the picture. We have rechecked the issue with our Lab. The different astigmatism on your both eyes will be reflected on your lenses. Due to your strong prescription, the thickness difference of the lenses will be obvious. We did process your glasses to your order details. Also, according to our Lab, the lens thickness will not affect your vision. Concerning your case, please take your glasses to your eye doctors office to have your glasses tested to see if the prescription on the lenses can match up with the one in your order form, then ask them to issue you a letter on their letterhead to prove they were made incorrectly. Once we receive the letter stating glasses were indeed made incorrectly we will remake a new pair of glasses for you at no additional cost or process a full refund to you. We appreciate your understanding on this matter."
I found this quite ridiculous. This was a lot of effort and cost I had to spend to get the glasses replaced. I think they did just just to get me to go away without replacing the defective glasses. I responded that they should ignore my request, which they appeared glad to do. I have had much better experiences with Zenni and Coastal contacts. Neither of them ever sent me a pair of worthless, unusable glasses.

Date of experience: June 30, 2018
New York
1 review
0 helpful votes
Follow Jennie R.
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Small, but adorable!
February 5, 2021

I REALLY like these glasses! The price is good, would buy again! There super cute and trendy! PERFECT for fall!

Date of experience: February 3, 2021
Glasses S. GlassesShop Rep
over a year old

Dear Jennie,
Thank you so much for your support and review.
Have a nice day!

Overview

GlassesShop has a rating of 3.8 stars from 442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlassesShop most frequently mention good quality, many compliments and eye doctor. GlassesShop ranks 14th among Eyeglasses sites.

service
125
value
124
shipping
127
returns
62
quality
121
This company responds to reviews on average within 10 days