Although they're a little tight I believe that was on me, they did get here on time in the end and the quality and price is well worth.
I received my first order from them, and in fact the site was very great service, product quality and fast delivery of the order on time, Thank you
Glassesshop... what can I say? I love this shop. The overall shopping experience is amazing. They've always gotten my prescription right each time. I was able to snag some lightweight frames that look gorgeous on me. Especially in champagne color. Wait time is usually 2 weeks for me when I purchase single vision lenses but it takes longer for blue block and other special coatings. I usually get the free index because my prescription isn't too high. The higher your prescription the higher index you'll have to choose which will cost more. They will recommend the proper index for you based on your prescription. That step is important because if you choose a low index when you should choose a higher one then your lenses will probably be very thick and sticking out of the frame. No one wants that. Anti reflection is definitely a must. The lenses will be clearer than reflective ones. You also won't get that harsh reflection of the light in your glasses when you take pictures(the frame at the bottom on the photo included doesn't have anti reflective coating but the ones above it does. You can tell the difference) PD or pupillary distance is also important. The best thing to do is call your optometrist and ask them for that. If that's not possible there are many sites that teach you how to measure it yourself. Please make sure to double check all of your info before check out because glassesshop is very limited in their response time. They are taking steps to boost their customer service but as for now just make sure that everything is to your satisfaction before ordering. Be sure to check out their deals before placing an order because you definitely don't want to miss out on any coupon codes. They have an ongoing bogo deal so check that out to get more for your buck. They have a referral program where you'll get an incentive for each person you refer plus a points program. Check it out.
Dear Mo,
Thank you so much for your support and review!
We will try to do better in the future.
My second purchase went just as smooth as the first. I used their BOGO promo and got 2 pair of gorgeous glasses. Check out their deals.
OMG SO FREAKIN CUTE! I love to style them for my Instagram pictures and they look so cool! I love the blue light it has on the lens. Definitely worth the money
Dear Deborah,
Thank you so much for your support and review!
Have a nice day.
My prescription sunglasses arrived in good order. The customer service agents were probably the best part of the process. They were great.
We are extremely happy with the first free pair of glasses my husband got! They are great quality, very fashionable & look awesome on! Very happy. :)
I'm in love with my glasses. I don't only have 1, I have 6. Great material and great quality, I recommend it to everyone.
Dear Franciele,
Thank you for your support.
Wish you a happy new year!
Second pair from this site and I freaking love em. I love the fit, I love the color. I've gotten so many compliments on them, and they fit perfectly!
Dear Leanne,
Thank you so much for your support and review!
Have a nice day.
Fast shipping, clarity with prescription. Had a problem twice and they fixed. Appreciate it, will be buying from them again!
Thank you for your review. We sincerely apologize for the inconvenience that may have caused you. One of our agents will reach out to you through email or phone soon and help resolve the issue for you. Will you please recheck and feedback to us as soon as possible? Much appreciate your understanding on this matter.
I bought these for my sister and she loves the new look. I am going to order a second pair in a different color for her.
So glad i decided to get these, i love them, they are reasonably priced, sturdy, and you would never know i paid under 20.00 for them!
Dear Emily,
Thank you so much for your support and review!
We will try to do better in the future.
Glasses lost in the mail. Glassesshop sent me another pair add no charge. They worked to make it right. Problem was with USPS.
Dear Larry,
Sorry for the inconvenience.
Our customer service will look into your issue, please check out your mailbox or spam folder later.
Thank you so much for your patience.
Frames and lenses were great, prescription amazing, packaging very nice. Overall a fantastic experience.
I purchased these about two weeks ago. Very happy with price vs look and I love these glasses. They fit ok.
Great style, good size lenses. Comfortable glasses. I bought 3 different pairs and style and this is my favorite by far.
Dear Gloria,
Thank you so much for your support and review!
Have a nice day.
ATTENTION ce site n'est pas de l'arnaque? J'ai commandé depuis la Belgique deux paires de lunettes, une pour ma correction en myopie, et un accessoire antidérapant et je reçois une paire de lunettes en plastique bizarre que je n'ai pas commandé et qui ne ressemble à rien, n'apparaît pas sur leur site et vient d'un particulier de Chine. Je viens de leur écrire, ce n'est pas sérieux? Qu'il me rembourse mon argent ce n'est pas normal.
WARNING this site is not a scam? I ordered from Belgium two pairs of glasses, one for my myopia correction, and a non-slip accessory and I get a pair of weird plastic glasses that I did not order and which looks like nothing, does not appear not on their site and comes from a particular China. I just write to them, it's not serious? That he refunds my money is not normal
I love these glasses. They fit my face perfectly and were a much better quality than I was expecting. I will definitely purchase these again
Dear Louise,
Thank you so much for your support and review!
We will try to do better in the future.
Ordered these Friday and got them Thursday. The quality of the glasses are amazing and they fit perfectly. I will be shopping with them again.
*Update* GlassesShop did reach out and offer a full refund for my order and did not require I return the glasses I received. I honestly would have preferred to return the glasses, but they do not offer prepaid shipping labels to return, so I would have had to pay out of pocket. I had to leave a review here and file a complaint on BBB to get this refund, so I am only giving them 1 extra star, but it is worth noting that they will do the right thing when push comes to shove.
I normally do my research before buying from a new company, and I'm paying for my lack of due dilligence now. I sent an email to their customer service earlier, but judging by the reviews on this website, I won't get a satisfactory solution without posting here.
I ordered 2 sets of glasses and both sets are useless to me. First, the lenses are WAY thicker than they should be if the 1.67 high-index lenses were used, which is what I selected and paid for. I have other glasses of a similar size and shape that also use 1.67 and the difference is striking in the thickness of the lenses. In fact, one set I ordered from GlassesShop is a good bit smaller than my other pairs, so by GlassesShop's own admission in other responses, the thickness of the lens should be less than the larger frames, right? Well, that is not the reality of what I received. On the larger pair the lens is actually wavy on the edges, which I have never seen before, and is definitely not correct.
I have a very high prescription, which is why I always pay for at least 1.67 high-index lenses. The lenses in the glasses I received cause vision distortion in the entire lens except the exact middle, rendering them useless to me. The distortion is extreme, where anything outside of the exact center of the lens immediately becomes blurry and stretched.I am very disappointed in what I received and would like a full refund, as I have no confidence at all that GlassesShop will be able to successfully create glasses lenses with my prescription.
I am more than happy to return the glasses to GlassesShop if I am sent a prepaid shipping label. My order number is *******161.
Thank you for your review. We sincerely apologize that we did not bring you a pleasant shopping experience with us. One of our agents will reach out to you through email and help resolve the issue for you. Please check and feedback to us as soon as possible. Hope for your understanding on this matter.
I really liked the color and the way that style of frame looked on my face. The price was reasonable.
Answer: Package shipped from China and did not find them trustworthy. Returns not easy and bad customer service. Product quality was also very very cheap
Answer: Also, you could email us with your order number at: service@glassesshop.com, we will further assist you.
Answer: Standard shipping can take 2 to 2 ½ weeks from date of ordered to delivery at your doorstep. Keep in mind, any questions the lab may have or missing information may affect this shipping time frame. Expedited shipping can take 1 to 1 ½ weeks from date of ordered to delivery at your doorstep. Keep in mind, any questions the lab may have or missing information may affect this shipping time frame.
Answer: Because of Covid, I paid $25 for expedited shipping. Unbelievably I received a tracking shipping number in the morning and received my glasses that night!
Answer: This company offers horrible customer support. There are many more companies out there who actually provide customer service. Their return policy is deceiving. The return policy is misleading first stating 90 days then telling you to read below. Now it is only 14 days and only 50%.
Answer: Mine took over a month. Had to ask where they were several time as they don't keep you posted
Answer: I received mine. Progressive space is nauseating and color change is sunlight is nonexistent. I was suppose to have both. Poor glasses
Answer: Are you selecting from the First Pair Free tab on the homepage? If you have pay attention to the fees associated with your lens package. If all is standard there is no extra charge.
GlassesShop has a rating of 3.8 stars from 442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlassesShop most frequently mention good quality, many compliments and eye doctor. GlassesShop ranks 14th among Eyeglasses sites.
Dear Sondus,
Thank you so much for your support and review!
Have a great weekend.