business logo of GlassesShop

GlassesShop

How would you rate GlassesShop?
grey star
grey star
grey star
grey star
grey star
Louisiana
1 review
2 helpful votes
Follow Deirdre N.
Unfollow Deirdre N.
Send Message
Share Review
Report Review

I love glasseshop.com!
November 15, 2010

I love glasseshop.com! They care a wide selection of Prescription sunglasses and glasses. They are affordable, easy to use, and quick. I have been so pleased with everything. It is a blast trying on different stlyes and affordable where I can own a few pairs and not go broke. I strongly recommend this site. I even recommened it to my mom and she loved it!

Date of experience: November 15, 2010
Washington
1 review
2 helpful votes
Follow Rebecca S.
Unfollow Rebecca S.
Send Message
Share Review
Report Review

Ridiculous Customer Service
April 11, 2022

My order has been stuck in "pre-transit" for 10 days. Customer service responses are ridiculous. They just keep telling me what the tracking already tells me. I doubt I'll get my order at all.

Date of experience: April 11, 2022
Glasses S. GlassesShop Rep
over a year old

Dear Rebecca,
Sorry for the inconvenience.
Our customer service will look into your issue, please check out your mailbox or spam folder later.
Thank you so much for your patience.

Texas
1 review
5 helpful votes
Follow Katie N.
Unfollow Katie N.
Send Message
Share Review
Report Review

I ordered a pair of glasses using the perscription I received from my eye doctor (which hasn't changed in over 10 years). When my glasses arrived one lens was accurate the other was off slightly on the perimeter causing blurriness when I scanned the room or walked. I let them know immediately. They asked that I send them a copy of the perscription and I did. They agreed it was entered correctly but in order to get a refund I had to go to my eye doctor to test the glasses and prove one lens was wrong. If I was going to have to go to my eye doctor for glasses I would have bought them at his glasses shop. I was skeptical about ordering perscription glasses online and unfortunately they met that skepticism with poor service. At the end on the day, I will be ordering a pair of glasses through a local place and I doubt I will ever see the money I spent at this place. Shame on me for not reading more reviews before ordering.

Date of experience: October 26, 2015
Tennessee
1 review
0 helpful votes
Follow Joey P.
Unfollow Joey P.
Send Message
Share Review
Report Review

Very happy
July 9, 2021

Just got my new prescription sunglasses from here. I am very happy with how they turned out. Fit great, look great and the shipping was lightning fast. I will recommend to friends and family.

Date of experience: July 8, 2021
Glasses S. GlassesShop Rep
over a year old

Dear Joey,
Thank you so much for your support and review!
Have a nice day.

Japan
1 review
0 helpful votes
Follow Creola C.
Unfollow Creola C.
Send Message
Share Review
Report Review

I didn't expect much out of these glasses because it's not as expensive as my Raybans. However, I wear them all the time. Highly recommend. Very lightweight.

Date of experience: April 24, 2017
Canada
1 review
3 helpful votes
Follow Al S.
Unfollow Al S.
Send Message
Share Review
Report Review

Terrible service!
November 20, 2016

They make it seem like they are straight out of the UnitedStates but they make the glasses and ship them to the customer from China? (Not that that's the issue... the issue is honesty) They immediately sent me a. Confermation on my PD.(which was good) But the time frame in delivery is what seems like forever... If u need a pair of replacement glasses immediately. DO NOT GET THEM HERE! I havnt received my order yet. Its been about three weeks so far. The tracking code claims they left China and are in route to Destination Country. Lol So at the moment I can't comment on the quality of the frame and prescription

Date of experience: November 20, 2016
Washington
1 review
0 helpful votes
Follow Nancy H.
Unfollow Nancy H.
Send Message
Share Review
Report Review

I absolutely LOVE these frames! I was initially nervous about ordering them without seeing them in person, but I couldn't be more pleased with my purchase.

Date of experience: June 16, 2024
Glasses S. GlassesShop Rep
11 months ago

Thank you for your review, we are so glad you gave us a try!

Colorado
1 review
5 helpful votes
Follow M H.
Unfollow M H.
Send Message
Share Review
Report Review

DO not buy from them!
August 15, 2014

DO not buy from them! Bought a pair of prescription glasses, and when they arrived, a week late, They were non prescription. Customer support simply blamed me and would not even apologize for the mistake. I rechecked the website and could not find anywhere a note that the glasses I bought were non prescription... it even lets you submit a prescription for the glasses I bought. This business is not accredited by the BBB and recieved an F overall.

Date of experience: August 15, 2014
Mississippi
1 review
0 helpful votes
Follow Hezza G.
Unfollow Hezza G.
Send Message
Share Review
Report Review

No Hassle Return
April 23, 2023

There are lots of great frames to choose from and they have a buy one get one deal so I got two pairs of glasses for the price of one and I'm so happy about that! I ordered the Laura in Crystal and they are GORGEOUS. I also ordered Edwina in the green and the color was softer than I expected and so I was able to reach out to customer service and have them switched out quickly and efficiently. I chose new frames and they got me set up straight away!

Date of experience: April 23, 2023
Glasses S. GlassesShop Rep
over a year old

Thank you for your support and review.

Colorado
1 review
0 helpful votes
Follow Ambrosio C.
Unfollow Ambrosio C.
Send Message
Share Review
Report Review

Horrible customer service
September 7, 2020

I made my order and then realized less then 5 hours later i miss typed part of my perception I called in to change it and was told it was fine then two days later was emailed that I need to pay for half of the original lenes which weren't even made yet.

Date of experience: September 7, 2020
Glasses S. GlassesShop Rep
over a year old

Dear Ambrosio,
We are sorry that we have failed to let you have a pleasant shopping experience.
Our customer service will e-mail you to solve your problem, please check your mailbox later.
Sorry again.

Pennsylvania
1 review
3 helpful votes
Follow T R.
Unfollow T R.
Send Message
Share Review
Report Review

Ordered glasses a few weeks ago, they came in about 10-12 days just like they said. I opened them up and put them on and obviously the perscription was wrong. I looked on the box and the perscription was correct but the glass sure wasn't ground right. I have ordered from other online eye glass establishments and never had any problems.
I sent the glasses back and they told me I would lose 50 percent plus would have to pay to ship them back. I have yet to see any payment so I wil be filling a complaint with the BBB.

Date of experience: April 25, 2013
New York
1 review
1 helpful vote
Follow Gwen Wolfe G.
Unfollow Gwen Wolfe G.
Send Message
Share Review
Report Review

Just enough tint!
June 24, 2024

Very comfortable, stylish and practical! Best sunglasses I have ever worn. I've been searching for big frames and these are most definitely it!

Date of experience: June 24, 2024
Glasses S. GlassesShop Rep
11 months ago

Thank you for your support & review. Have a nice day!

District of Columbia
1 review
1 helpful vote
Follow Brenda B.
Unfollow Brenda B.
Send Message
Share Review
Report Review

Absolutely in love with these glasses. The size and shape are perfect. I just wish they would be available in more colors.

Date of experience: June 23, 2024
Glasses S. GlassesShop Rep
11 months ago

Thank you for your review, we are grateful to have you as our customer!

New York
1 review
0 helpful votes
Follow Sulla S.
Unfollow Sulla S.
Send Message
Share Review
Report Review

I just placed an order with the attitude of giving it a try but it amazed me totally! Low price but high quality. I will love the crystal blue light glasses forever from Glassesshop!

Date of experience: March 2, 2023
Glasses S. GlassesShop Rep
over a year old

Thank you for your review

Oregon
1 review
0 helpful votes
Follow roc h.
Unfollow roc h.
Send Message
Share Review
Report Review

I really love them
June 22, 2019

I was weary ordering glasses online; I was afraid they would be too big for my face but they look great. I love them! These frames are SO cute AND... THEY STAY ON MY FACE! It's a miracle, lol. I really love them.

Date of experience: June 20, 2019
Glasses S. GlassesShop Rep
over a year old

Dear Roc,
Thank you for your support!
We will try to do better.

Japan
1 review
0 helpful votes
Follow Ray W.
Unfollow Ray W.
Send Message
Share Review
Report Review

Favorite shape
May 10, 2018

I would totally recommend this to any and every one, especially people who have heart or square shaped faces. They fit very well and don't slide off my face. 5/5!

Date of experience: May 8, 2018
Taunya W. GlassesShop Rep
over a year old

We are so happy to hear you are happy with your purchase and look forward to servicing you in the future. Glasses Shop Team

Japan
1 review
0 helpful votes
Follow shawn w.
Unfollow shawn w.
Send Message
Share Review
Report Review

Really nice
May 16, 2018

Love these glasses! The color and frames are very complimentary together. However, slightly larger than expected so be sure to check the measurements thoroughly.

Date of experience: May 16, 2018
Japan
1 review
0 helpful votes
Follow Marie G.
Unfollow Marie G.
Send Message
Share Review
Report Review

Love The Sunnies!
November 3, 2017

Bought the pair first and it is just as amazing! Prescription is right, price was good with discounts, fits well, not falling off face. Love these sunglasses!

Date of experience: November 2, 2017
Mississippi
2 reviews
3 helpful votes
Follow Amber S.
Unfollow Amber S.
Send Message
Share Review
Report Review

DON'T SHOP HERE
July 29, 2020

I've sent over 3 messages saying I want to cancel my order and have got no response back! They're probably not responding on purpose so my cancellation window can be over! Scammers!

Date of experience: July 29, 2020
Glasses S. GlassesShop Rep
over a year old

Dear Amber,
We are sorry that we have failed to let you have a pleasant shopping experience.
Our customer service will respond to all the messages in 12-24 hours and help to cancel your order ASAP.
Sorry again.

Florida
1 review
2 helpful votes
Follow C N.
Unfollow C N.
Send Message
Share Review
Report Review

I RECENTLY ORDERED FROM GLASSES.COM PAID FOR OVERNIGHT SHIPPING. JUST TO GET THE WRONG GLASSES AND FOUND THIS OUT BECAUSE THE WOMAN WHO GOT MY GLASSES WAS GIVEN MY NAME ADDRESS AND PHONE NUMBER BY GLASSES.COM TO SEND ME THE GLASSES THAT AS SHE STATED SHE HAD WORN. WHEN I CALLED GLASSES.COM TO SPEAK WITH A MANAGER... SHE WAS LESS THAN HELPFUL AND ALL THEY WOULD SAY IS THEY ARE SORRY. PROBLEM IS THEIR PRIVACY POLICY CLEARLY STATES THEY DO NOT SHARE YOUR INFORMATION. SO BEWARE OF THEM. NOT ONLY DO THEY NOT GIVE YOU THE RIGHT PRESCRIPTION BUT THEY WILL ALSO HAND OUT YOUR INFORMATION TO COMPLETE STRANGERS!

Date of experience: September 26, 2016

Overview

GlassesShop has a rating of 3.8 stars from 442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlassesShop most frequently mention good quality, many compliments and eye doctor. GlassesShop ranks 14th among Eyeglasses sites.

service
125
value
124
shipping
127
returns
62
quality
121
This company responds to reviews on average within 10 days