GettingtonReviews 198

I have bought several items from Gettington over the years without incident, HOWEVER, I have a problem with some of their business practices. Let me explain... I pay my bills every month online and like to pay extra every month in an effort to pay things off more quickly so I just kept paying the same payment every month, even though I made no additional purchases and my balance kept going down. One day I realized that I hadn't received a paper bill from them in some time and had no idea what my actual balance was anymore! I tried logging into my account and since my email address had changed, I was unable to log in. I emailed their customer service dept., explained my situation and asked for a paper statement to be mailed to the address they had on record for me. I was told I would have to CALL them. I tried that and was put in on hold for an eternity which is unacceptable... I'm not sitting on hold just to get a paper statement. This situation is ridiculous! I'm not asking for them to send me figures or confidential info via email, I'm also not asking them to send something to a different address! I never asked to be put on paperless billing and now I'm in a precarious place. I don't want negative marks on my credit rating yet I'm sure one of the only ways I can get an accurate amount of what I owe is NOT to pay them! RIDICULOUS!

I have been A CUSTOMER SINCE DECEMBER 2012 bought several items always pay my bill on time now i order 3 items 2 of which were for a benefit for someone who has brain cancer i moved to a different apartment in the same adress changed my apartment number online and ordered my stuff got the order conformation and emails that said my order would be shipped however when i checked the next day 1 item had been shipped when the others had been cancelled icalled and they said the order was cancelled due to suspiciuos activity on my account because i changed apartment numbers on my account i assured them it was me and asked them to ship my order they asked me questions about myself and my account which i answered they told me that i had to mail a copy of my drivers license and utility bill to them to prove that i moved and they wound not ship until i did i asked them why i got the account i didnt have to show proof of were i lived and told them to cancel to 2 orders that didnt ship the 1 order that did ship the deliverly driver was walking to my door when he got a call not to give the package and i lost that 1 too its terrible that i have ordered and payed off several things with this company and always pay my bill i will never do business with them again

UPDATE (10/5/2016):

Things have changed a bit in the past few years. Gettington's interest rates and prices have gone up quite a bit, so I've pretty much stopped using them.

I don't think they're a bad store. All the orders I placed were handled well except for a few that were delayed by FedEx SmartPost, which really isn't Gettington's fault. SmartPost delivery always sucks where I live. But with the increases in both pricing and interest, Gettington is just not competitive anymore.

ORIGINAL REVIEW (6/26/13):

I don't have extensive experience with Gettington, but the orders I have placed have been processed promptly and delivered within the time frame promised.

I have only had one occasion to call their customer service department, and it was not because of a problem on their end. Briefly, where I live, we don't have carrier route delivery, so everyone has a PO box. But I ordered an item too big to be delivered to the PO box, and my 911 address (the closest thing we have to "street addresses" here) wouldn't validate in their system, so I had to call them.

The call was answered promptly, and the lady who answered (1) was American, and (2) immediately understood my problem. She entered a manual override for the shipping address and gave me free shipping on the order -- which was quite a bit due to the item's weight -- to compensate me for the slight inconvenience of my having to call them.

So truly, I have to say that I have no complaints about Gettington. Yes, their prices are a bit high (though much lower than, for example, Fingerhut); and yes, their interest is a bit high. But they also take chances with people whose credit is less-than-perfect, which is more than can be said of most retailers nowadays; and they tell you the exact amount your order is going to cost (including financing), based on your payment selection, before you even submit it. That's pretty honest, ethical, and transparent, in my opinion.

And by the way, no, I don't work for Gettington, nor do I have any financial interest in the company.

-Richard

I received damaged items. The second headache was that they don't do electronic communications so I had to wait 2 weeks for them to physically mail me a return label. I sent it back and they said they never received it. 2 months later they keep stonewalling and I haven't received refund even though the tracking number says delivered. I did it through their credit option, so I can't even file a complaint with a credit card company.

Ordered a Google Nexus tablet. Received in a timely manner. However the packing was inadequate for an electronic device. When I picked up the box, the box inside containing the tablet rumbled. You would think this company would invest in some Styrofoam peanuts or bubble-wrap to stabilize the device. Just as I feared the tablet never even charged to turn on. I called manufacturer tech support and they confirmed the device is defective. Gettington customer support informed me that it would take 7-10 days to send me a return shipping label, another 7-10 days to process receipt, and should I decide that I'd like a replacement device it would take another 7-10 to ship it. So essentially a month to exchange the defective device. RUN. RUN. While you can!

I am someone who does a majority of holiday shopping online. Even if not the holiday, I enjoy the ease on online shopping. I have never experienced a more unprofessional, bait and switch, disaster of a shopping site! I order and item for the holiday well in advance (1st week Nov 2012) A month later when it has still not arrived I try to call-left on hold 20 minutes, I hang up. I try again the next day, same thing. I email and am told I will receive response in 24 to 48 hours- 4 days later- Nothing! Finally I use the chat (should have done that from beginning) It took 5 inutes of back and forth about my social security number to even get my question answered. Why does a company need your SSN? I said I shop online all the time and never did, nor would ever have to provide that info. He apologized, yet never had an answer as to why it was required. I never gave it. Finally I am told my shipment is back ordered until a week after the holidays. I am assured that I part of the shipment (the one thing I really need, a gift for a toddler) will arrive on or before Christmas. I did not believe the person. I said ok tried calling again. After 10 minutes I got through to someone and was told that the entire order(doll included) will be shipped 2nd week of January 2013. So the prior employees guarantee was false! What if I believed him? I would have had a very disappointed little girl. I cancelled the order and am completely disgusted I wasted my time. Now, guess what? The doll is sold out everywhere! I had to pay double on Amazon just to get it. Thanks a lot genttington.com- You are a real waste of internet space!

Got a catalogue. Same deal, free shipping, pre-approved credit. Wanted to buy ONE item. The ebb site itself was non-functional and their customer service was down when I called. Just FINALLY got off the phone... they could not approve a change of my shipping address because they could not "authenticate" me. However, three of the four questions they asked were irrelevant to me... wrong spelling of my wife's name, wrong birthdate... UNBELIEVABLE. I wonder how those of you who like this company actually got to order anything!

I purchased a captain's bed with trundle for my boys (5 and 7). Within 6 months the front board on the bed that supports the frame cracked in the center. I thought, 'no problem, I bought the extended warranty!' WELL, it took nearly a month to finally get an answer from customer service about how they were going to handle it (did I mention that every time I called I had to sit on hold for an average of 60 - 70 minutes before a person even answered the phone?). Their response... Send someone to the house to GLUE the board, a major support beam on the bed. Now mind you, the service technician has not been here yet, he comes today, but do you think that glue will fix the problem and return the bed to its original condition? Neither do I.
As if all of this was not bad enough, when the customer service rep called my wife to tell her this was their solution, the lady on the phone LAUGHED at my wife's concern for our child's safety when sleeping on a glued bed AND said that the time frame for their solution was WELL WITHIN reasonable. Tell that to my 5 year old who has been sleeping on a mattress on the floor...
I will NEVER buy another thing from this crackpot website.