I am someone who does a majority of holiday shopping online. Even if not the holiday, I enjoy the ease on online shopping. I have never experienced a more unprofessional, bait and switch, disaster of a shopping site! I order and item for the holiday well in advance (1st week Nov 2012) A month later when it has still not arrived I try to call-left on hold 20 minutes, I hang up. I try again the next day, same thing. I email and am told I will receive response in 24 to 48 hours- 4 days later- Nothing! Finally I use the chat (should have done that from beginning) It took 5 inutes of back and forth about my social security number to even get my question answered. Why does a company need your SSN? I said I shop online all the time and never did, nor would ever have to provide that info. He apologized, yet never had an answer as to why it was required. I never gave it. Finally I am told my shipment is back ordered until a week after the holidays. I am assured that I part of the shipment (the one thing I really need, a gift for a toddler) will arrive on or before Christmas. I did not believe the person. I said ok tried calling again. After 10 minutes I got through to someone and was told that the entire order(doll included) will be shipped 2nd week of January 2013. So the prior employees guarantee was false! What if I believed him? I would have had a very disappointed little girl. I cancelled the order and am completely disgusted I wasted my time. Now, guess what? The doll is sold out everywhere! I had to pay double on Amazon just to get it. Thanks a lot genttington.com- You are a real waste of internet space!