Things have changed a bit in the past few years. Gettington's interest rates and prices have gone up quite a bit, so I've pretty much stopped using them.
I don't think they're a bad store. All the orders I placed were handled well except for a few that were delayed by FedEx SmartPost, which really isn't Gettington's fault. SmartPost delivery always sucks where I live. But with the increases in both pricing and interest, Gettington is just not competitive anymore.
ORIGINAL REVIEW (6/26/13):
I don't have extensive experience with Gettington, but the orders I have placed have been processed promptly and delivered within the time frame promised.
I have only had one occasion to call their customer service department, and it was not because of a problem on their end. Briefly, where I live, we don't have carrier route delivery, so everyone has a PO box. But I ordered an item too big to be delivered to the PO box, and my 911 address (the closest thing we have to "street addresses" here) wouldn't validate in their system, so I had to call them.
The call was answered promptly, and the lady who answered (1) was American, and (2) immediately understood my problem. She entered a manual override for the shipping address and gave me free shipping on the order -- which was quite a bit due to the item's weight -- to compensate me for the slight inconvenience of my having to call them.
So truly, I have to say that I have no complaints about Gettington. Yes, their prices are a bit high (though much lower than, for example, Fingerhut); and yes, their interest is a bit high. But they also take chances with people whose credit is less-than-perfect, which is more than can be said of most retailers nowadays; and they tell you the exact amount your order is going to cost (including financing), based on your payment selection, before you even submit it. That's pretty honest, ethical, and transparent, in my opinion.
And by the way, no, I don't work for Gettington, nor do I have any financial interest in the company.