GetaroomReviews 6,370

When I called to reserve a nightly stay to attend a "hunger summit", on August 6-7, the person made the reservations for JULY 6-7.
I made the reservation early to assure a available room!
I did not need a room for JULY 6-7, but have been charged for it due to the persons mistake.

When booking a room in Chicago, I proceeded to hit the completion button thinking I was getting a decent price. However, what was added on unbeknownst to me, was a hidden 98$ fee in addition to the regular fees. We had friends that booked the same room on other sites that paid $100 less! After numerous complaint calls- we were not refunded one cent and were basically told there was nothing they could do! Please DO NOT place a reservation with this site! By the way- the phone call to dispute this price was placed minutes after the deal was made!

My original review: Getaroom.com is a scam. They charge an outrageous service fee that they do not disclose until you receive your confirmation. I then called 6 hours after I received the confirmation to cancel a reservation that was prepaid in full and they refused and refused to refund the fraudulently charged service fee. I asked to speak to a supervisor, was told that none was available, then when I insisted I was put on hold and thereafter was cut off. What's worse is that I thought I made the reservation online with the hotel directly. Shameful. I will be extremely careful never to get to their site again.

Update: I decided to call again and speak to another customer service agent who actually called the hotel (though the hotel told me they had nothing to do with reservations owned by 3rd party bookers, so I am suspect), but after I stayed on hold another 5 minutes, they actually cancelled my reservation. The next morning a very nice customer service agent called me. She understood the issue and really could not have been nicer. She asked me to withdraw this review and I said I was happy to update it. Despite how nice and helpful she was, the fact remains that this site, in part, preys on people who think they are making a reservation on the hotel website and then charges a large fee (in my case, $136 or more than 20% of the room charge), in addition to the hotel room and tax. This charge is not obvious when the reservation is made. In view of this fee, who would use this site other than someone who didn't realize what they are doing?

A bunch of thieves: during the booking they listed a certain price for the room and then I noticed they charged me almost 60% of the room price additionally for what they call "Tax Recovery Charges & Service Fees". During the booking process, these "fees" were not shown anywhere.
According with the EU legislation, all these "additional fees" shall be included in the listed price, but these guys are thinking are above the law!
After I have canceled the booking (I read about people complaining that they were charged for "additional" services that they have never received after the trip - so, I did not wanted to become part also of that category) - they did not refund anything! They kept all the money!

Booked a room with Holiday Inn Express.
Which was booked by Priceline.
Which was booked by Get a Room
Which was booked by Guest Reservations.
I was charged a extra hidden £28 for a £35 advertised room.

Like others here, when I booked my hotel, it looked like I was on the hotel's site. I was surprised when I saw how high the "taxes and fees" were. After digging into the Terms and Conditions that I said I read, and reading the super fine print, you see where they can charge you these extra fees. They charged me an extra $40 for a one night stay. If I booked with the hotel, it would have been $183 but with Getaroom, which I didn't realize I was using, it was $223. Not a good feeling to learn that. Not a trustworthy company.
Here's the "but"...
Customer service at getaroom.com was right on top of things when I posted my disappointment. They were very nice and resolved my concern. Very easy to work with. So I'm upgrading original 1 star to a 4 star.

When I booked my hotel room they switched hotels without my knowledge or approval. Even after I called the switched hotel, showed them the screen shot of the hotel confirmation of the correct hotel and got their approval to cancel GETAROOM still would not refund. Under no circumstances should anyone ever use this wesite

My wife booked a room with Holiday Inn Express Canterbury (calling the telephone number: ******* 865 000) on 10/05/2019 for a one nights stay on 08/06/2019. She received a confirmation of the booking that day from getaroom.com for the amount of $205.61.

This booking was subsequently cancelled on 05/06/2019 because it was no longer required. Confirmation of this cancellation was received on 05/06/2019 from Holiday Inn Express Canterbury but we have still not received any refund!

She then rang Holiday Inn Express Canterbury chasing the refund and was told that the booking was made through getaroom.com even though she had rang Holiday Inn Express Canterbury!

Question, if my wife booked directly with Holiday Inn Express Canterbury, why should the refund be coming from getaroom.com?

Once again, I ask, where does getaroom.com fit in with my wife's booking?

My wife made the booking directly with Holiday Inn Express Canterbury so I feel that you are liaible for the refund.

Please, please can we have our cash back!

A p'd off customer!

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To confirm that this complaint has now been resolved. This was both reviewed and acknowledged by getaroom.com. Thankfully I was reimbursed with the full claim amount within days of initial acknowledgement. After the delays I must say that I was impressed with getaroom's swift resolution. Thanks again.

My spouse went online thought she was on Extended Stay America site but couldn't get our corporate letters in. Fearing I wouldn't get a room she booked. She called advised me I called and was advised the 3000. 00 invoice was non refundable. Thru correct website with corporate letters 1500. 00 I was told well give you 10% off. After going round and round I was told local hotel must call and notify them that it is ok to cancel so my card can be refunded. So tomorrow I'll call hotel to see if we can get the pending stopped. Ya know if they were doing the right thing at the right time and for the right reason they would have said we understand the mistake and we'll refund money with a processing of a hundred say and I would have been ok. Now I'm pissed.