Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 6th among Hotels sites.
Pithy, brief, cheap, decent, I had a unfortunate day yesterday and the credit card company wasn't canceling my card like bickering hounds.
Pithy, brief, cheap, decent, I had a unfortunate day yesterday and the credit card company wasn't canceling my card like bickering bitches.
It was easy and very fast. I think I will like to recommend getaroom to anyone who is looking for cheap and affordable prices for hotels booking.
It was easy and very fast. I think I will like to recommend getaroom to anyone who is looking for cheap and affordable prices for hotels booking.
Very intuitive site. Easy to navigate. Clear informations
Francis, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I was able to get a room for a great price very fast!
Heather, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
The web site was simple and easy to book. Thank you.
In your site I book with breakfast they said here not included
Was very easy to book and much cheaper then the other options
Lauren,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Your quote was in cad currency but when i completed the booking the rate for cxx penalty is quoted in usd. That should not be. Creates insecurity and confusion as to which currency it was booked in.
Helene, After our direct contact with you to attempt to try to assist further, you have advised our Service Resolutions Specialist that you no longer want to discuss this specific issue. We will consider this matter closed, notating assistance declined by customer. We do take our customers' reviews very seriously. Would you please consider to up your star rating on Sitejabber? On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
It was a simple and wonderful way to get what we needed. The process was easy to complete and we saved some money.
Maria, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Great rates fast booking will definitely use again
Kaye,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Great site with good booking options and affordable prices. It was nice to see the discounted prices straight away, which made it very easy to find and feedback from other guests
Franko,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
We arrived and were told we had to have a credit card for a $25 deposit and they wouldn't accept the card we had so we had to go across town to put money on a different card. It showed on the site when I booked the room that EVERYTHING was included in the price I paid including deposits.
Hi Amber,
As we have attempted to reach you a couple times to try to further assist, we will close this case for now. We have verified with the hotel you were able to use the reservation as booked. Our apologies if the hotel had you leave a security deposit upon checkin and you were not aware of it. Normally, the hotel will return that deposit at checkout. If you need further assistance, please reach out to us directly.
Sincerely,
Getaroom
It was very quick and easy, even for a tech dummy like myself.
Ronald, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It was fast and easy. Even could check out photos of the rooms. Was able to review rooms for mobility
Denise,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Good service. Fast booking.
Will use getaroom.com again again and again.
Keep up the good work.
Diego,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Good deal and straight forward! New user to website will recommend to friends and family
Natacha,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
The Hotel advertised the restaurant Reds and a spa message in room. Upon arriving we see that they are doing renovation. We arrived around noon to check in. Went to the hotel clerk and told him we had reservations, he stated that we could not check in till 4pm. We asked about the restaurant and was told Reds is not available do to the construction. Asked about the in room message and was told nobody was available on that day. This was not on their site and I even tried call the day I was making the reservations but when I called I was getting a wrong number every time. (HUMMM) so booked with this site. Email confirmation did not have the check in time either.
Called getaroom and they refused to refund our money. So I went to the hotel clerk and asked to cancel and told him I felt I was not getting what I paid for. He said I needed to go through the site that I made the reservations through. I said I did and they would not refund me. I then said that they are suppose to call the hotel and discuss this with them, which they did not. He said he would put in the system that we canceled and to see if we could get refunded. Got a call about 10 min after posting this and problem resolved
Shawn, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
I was led to believe I was making reservations with Hilton. They charged an additional tax, recovery and service fee charge of $286.67. For what? It was never mentioned on the call. I've never experienced other sites that were so sneaky and deceptive. Stay away. THIS WAS NOT RESOLVED SATISFACTORILY IN SPITE OF THEIR RESPONSE!
Hi Donna,
After further research, we have located your original Trustpilot review in which a positive resolution was recorded. Your second one posted below states it is a new review, however about the same experience. Thank you in advance for re-rating your star rating, customer service experience on Sitejabber to reflect your satisfaction with the positive resolution. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
**UPDATE-Getaroom contacted me and issued me a 20% refund which was appreciated. Great customer serivce.**
They charged me $100 more than the actual hotel charge. I made the mistake of thinking I was on the hotels website when I booked and paid. $90 in fees when the hotel charges $18. Complete rip-off!
Casey, Great news-Your refund has been set up! An email has been sent to you directly detailing this information. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
This was a great experience and easy time booking.
Elijah, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kafumba,
Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom