Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 8th among Electronics sites.
I am very pleased with the prompt service and communication of Geekbuying.com. A very good experience all round and I would recommend Geekbuying.com to everyone.
I paid for my order and got an email that I would be notified when it shipped. It has been 30 days now and still my order has not shipped. When I try the customer service links they do not work.
The received device was defective. The customer service was quick but unsatisfactory because it only offered a partial refund instead of a functioning replacement or a full refund.
I ordered a phone in December and a tablet in January. They have never been delivered and their customer service always tries to find excuses but never resend nor reimburse them.
I made a wrong order since last thursday and i send an email to
*******@geekbuying.com, if i can cancel my order, and change it! But till now i didint have any answare, so what can i do?
I have my order in standby (unpaid) and i dont even know why is in that status, and the suport dont realy suport me in that way
Hi dear sir.
We are sorry for the trouble.
Would you mind checking if the email you sent was without the title?
Our customer service will reply you in 24 business hours once they received it.
If the emails not helpful, you can find the online chat for help.
Available Hours
Mon to Fri. 9:00-18:30，GMT+8
20:30-3:30，GMT+8
Thanks for your support.
Have a nice day!
Good service and very helpful persons. When you have a problem there is constant communication. I already have bought a lot of things and i never had a problem with the service
Great service. Always when I get in touch I am very well attended. Geekbuying is the best company selling on the internet in my opinion.
GeekBuying always!
They took my money and never sent nothing. They kept giving me story after story until they said was out of stock and never returned my money it's a scam site!
Prices are ok, sometimes very good. Delivery time could be a bit better but still OK. Service is top in reaction time and outstanding in obligingness. I can recommend Geelbuying.
I ordered an Egreat A5 media player for USD 140 and I received a Vorke Z1 which costs USD 70. I reported the issue and I was asked for a lot of information I provided. I sent a lot of e-mail for a week and after I decided to escalate the issue to Paypal. Today I received a mail from Geekbuying said they were unable to identify if the Vorke was sent out by them (there is their own barcode on the box by the way) and they cannot do anything. After a half an hour Paypal made a decision and I will got a refund. The problem is I had to pay USD 60 import charges and I have to pay about USD 35 to send the wrong item back. This USD 95 will not be paid back, because the decision was made by Paypal and Geekbuying's return policy will not cover my extra costs... I'm 100% sure I will never order anything from them, this was the first and last time in my life!
Hi Dear customer
How are you?
We are sorry for the inconvenience that caused to you.
And for your case, we already informed our aftersale service to contact for solutions.
After we confirmed this issue, our service will give you the refund of price difference or the return address, then you can return the wrong product to us for exchange.
Please do not worry, we are always here with you.
Feel free to contact our aftersale service: support_aftersale@geekbuying.com
Wish you have a nice day!
I had a problem with an android phone I purchased being an unlucky malfunction, when I contacted them bout the problem they gave me all the information about the shipping. After having sent the shipping and giving them the tracking there was a period of time where I didn't hear back from them which drove me to contact them, when they confirmed they had it. The repair was quick and the phone was sent off quickly however I didn't receive my tracking number until I myself sent an email. They have very good customer service that are quick to answer however (probably due to the bulk of orders) you will have to check up on your repair as they wouldn't reach out first.
NOW THAT I HAVE RECEIVED THE PHONE FROM REPAIR I HAVE NOTICED NOTHING WAS ACTUALLY FIXED AND THE PROBLEM HAS PERSISTED WITH MY FRONT CAMERA.IT SEEMS THEY HAVE NOT TRIED TO REPAIR MY PHONE. I WAS THE UNLUCKY BUYER THAT RECEIVED A DEFECTIVE PRODUCT AND NOTHING HAS BEEN DONE TO FIX IT.
THEY ASKED ME TO RETURN THE DEFECTIVE ITEMS WHICH I DID! AND THEY ALREADY RECEIVED IT BACK COZ THE SHIPPING TRACKING SHOWS THAT THEY ALREADY RECEIVED THE ITEMS! AND I EMAILED THEM ALREADY, BUT THEY ARE NOW MIA! BEWARE OF THIS SELLER! BEWARE OF THIS COMPANY! THEY ARE SUCKING THE MONEY OUT OF YOU! SERIOUSLY! DON'T WASTE YOUR MONEY ON THEIR ITEMS! DON'T SHOP ON THIS COMPANY! I'M NOT GONNA STOP UNTIL I RECEIVE MY REFUND! I DESERVE TO HAVE IT BACK! IT IS MY RIGHT TO GET MY REFUND BACK!
ORDER NO: *******
Fast answer and nice treatment I recommend. Live chat is fast and I like it, also nice products. I had I nice experience, but I wanted to cancel the order and was fast and good talking
I bought a product and I canceled one because of my personal reason.
But they did my cancel order generously!
Their support is very good! I promise I will buy products in my future.
After waiting a whole f#ckng month and item delivery is still processing, at start they will reply to your few mails and after that they start hiding, no reply. Very bad experience, poor service.
Hi dear sir
So sorry for keeping you wait so long.
Could you please tell us your order number? We'll try our best to help you solve it.
Sometimes, we cannot ship you order out in time as the item you ordered is too popular to meet the large demand.
We may need time to get it from our supplier, and it will take a little long time.
Anyway, have a nice day!
Do not trust these. They deliver defective merchandise and then do not want to pay you back.
THEY HAVE CALLED ME LIKE, TO SAY THAT THE MOBILE WAS DEFECTIVE. AND THEY DID NOT RETURN ME THE TOTAL MONEY. PAY THE SHIPPING OF THE PACKAGE AND WITH THIS AND THE PRICE OF THE MOBILE I HAVE PAID 78 EUROS OF MORE.
Dear sUSANA
We are sorry for the inconvenience and we confirmed with our service representative, we already arranged refund to you, Elaine has offered the screen shot of refund as well.
As we said before, the product has some scratches when it arrived us, we will cut the restocking fee and refund you rest of money, and you CONFIRMED.
Check the emails:
Elaine said:
Dear Susana
Thanks for your email
You misunderstand me, I mean will cut you $45 restocking fee and refund you reset of the money of the item
Best regards
Elaine
And you said:
GOOD MORNING. YOU MUST FORGIVE BUT USE THE GOOGLE TRANSLATOR. AND I DO NOT UNDERSTAND FROM THE WHOLE. BUT I AM CONFORMED.
A greeting and thanks for responding
Hope you can understand.
Wish you have a nice day.
BR,
Geekbuying service team
The best price among the various known Chinese sites.
The customer service is concerned about the customer and wishes to bring the best satisfactions.
This is the first time that I have used Geekbuying. Their pre-sale and post-sale service were exceptional. Their professional service assured that I will be using GeekBuy from now on.
Prices are great, and Jennifer was very helpful in following up on my order when I had some questions about shipping. Would definitely buy from them again!
Ordered a small drone intended to be a Christmas gift for my dad, with an extra battery--this was on December 18. Was hoping to receive the item by Christmas, but anticipating a holiday rush I expected the delivery to most likely be closer to New Year. As a form of precaution I opted for the additional $20 3-5 day DHL delivery fee anyway.
On the 19th, however, I receive the following email from their customer service address: "Unfortunately, DHL shipping company couldn't ship the item with battery for safety reason.
Kindly let us know if you can accept the shipping by Free Registered Airmail (est. Shipping period can be up to 15-30 business days)?
Which no need to pay more fee."
I responded with "If I agree to shipping by free airmail I want a refund for the shipping fee I paid for. Otherwise I would like to cancel my order."
After that email I received no reply, so I tried their website chat feature. The agent on the other end verified that they will refund the DHL fee if I agree to regular shipping, but that would mean a 15-30 business day delivery schedule. At this point I decide it's not worth it, and ask for an order cancellation. After that last line, CRICKETS.
Why would you offer a DHL option if it isn't available? Why is your customer service so abysmal? Why the runaround with cancellation requests? This feels like a $#*!ing scam. I want my money back, and I want it stat.
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ian W.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com