Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 8th among Electronics sites.
Geek buy is easy to find the best deals and products available, im very satisfied with the customer service and they ship very quickly. I get all my phones from Geekbuying.com! THANKS GEEKBUY!
The shipment was very fast, the ordered item was correct, the description of the goods was appropriate and detailed and the price was favorable. Everything was ok.
Bought One-Netbook One Mix Yoga mini PC from them in late June (Order# *******) Found a problem with defective charger, overheating, and constant freeze with device shut down by itself several times. My last draw was that when it wont start and the screen shows info. With error code, that PC has a hardware malfunction and need to be return to the manufacturer. I contacted Geekbuying After Sales right away (attached photo which shows exact problem) but no response until a week after simply saying, Kindly please try to reboot it. If you have another charger, please change it to have the item in fully charged. Any news, please keep us informed... well, the charger never worked from the start and i guess they are probably aware of that. This is a device over $450! And i think that they are trying to avoid dealing with any problem/return. Now, i fear that they are dragging my return request to fall out of their 2-weeks full refund period and it worked. It is now 17days already. If you get a device that is working, luck is with you, but if it does not, please just be prepared for a customer service nightmare and several months i can see for me to fight over a refund.
I paid over £260 for a Dobbie drone from Geekbuying. It developed a terminal fault after a month and a half. I tried to claim under guarantee only to be told
"GeekBuying offers 1 year warranty for the Consumer Electronics for example: TV BOX, TABLET, CELLPHONE, GAMEPAD, SECURITY ITEMS and so on(Please note that the RC quadcopters are not in the scope of this warranty)" In other words no replacement no refund. £260 lost.
Dear Customer,
Greetings from Geekbuying!
I'm sorry to hear about it, as your drone has been used for half a month,
According to Geekbuying Return Policy: http://www.geekbuying.com/help/Customer_service/return_policy
You can see only 7days disliked item and DOA can get replacement or refund,
We have a new solution to your email, please check it.
Best regards
Service team
I had an problem with processing the payment so i wrote to the customer care and they responded so fast. The problem was solved within a day.
I do suggest this shop, rating it 5 stars.
At all a good service and quality. Sometimes the service need 2-3 days more, but works great as well. It´s now the 5 year ordering at geek and my 25. Order and not my last one.
I'm really happy with my product that I bought from them I was happy that they reply back to my Emails when I had a question Now I'm looking forward to buy batteries for my drone thank you very much Jennifer for your help.
Purchased a Xiami Mi Laptop 700EUR - what arrived was an empty box so this is complete online fraud. The retailer was a YI LIN of Bantain. There is no customer service - I am hoping I get a refund from PayPal or Amex. Avoid this company.
The item that i ordered isn't arrived and the support and service of geekbuying was excellent, they replied to all mails at time and threat the issue as well.
I bought a cleaning robot at GeekBuying since they were saying it would take 2-7 business days to process payment and a few more days for shipment.
After 10 business days the status was still "processing payment". I contacted them and they told me that they would pack and ship on the following days. Then, after 14 business days it was still showing "processing payment". The product was supposed to be a gift, so I need that to arrive on time. If they were taking so long to process payment, which is just a bad excuse in my opinion since I have paid already and so they had my money, I was wondering how long it would take for shipment.
I decided to cancel and buy the same product at another store. I received a message from GeekBuying right away saying that my order had been canceled and they would generate the refund to my account shortly, but it is still showing "processing refund" on my order. I never had such bad experience at any other store. I do not have the product neither my money. I do not recommend GeekBuying at all.
I have ordered from a dozen Chinese sites and this one is the only I had any problems with.
I asked availability for 2 smartphones I liked and they told me both were on stock so I decided to order one of them even if the color in stock wasn't my favourite. I specifically asked which one would be sent faster and they answered any of them cause they were IN STOCK.One week after payment is received via PayPal they send me an email telling me my phone will arrive at their warehouse 3 weeks later because its OUT OF STOCK, meanwhile they promote this batch of phones 30% off the price I paid.
I ask for anything from a refund to another model like the other phone I was originally interested in... THEY TELL ME I HAVE TO WAIT FOR MY ORDER.
MY ADVICE: AVOID AT ALL COSTS
Thanks Jessie of Customer Service Representative in Geekbuying.
With your help, I get 3% off for my new order, and reduced losses for old order.
Good service, good job.
Geekbuying One of the Best sites with lowest Price & Excellent customer service 10/10 Great GeekBuying i appreciate their attention to detail and effort to always follow up with the clients & Answers all of your questions. With lowest Price & highest quality make this site simply awesome I would recommend this site with 10/10 rating!
Unfortunately I had my order misplaced by the post office, however, I received an excellent service to solve the incident, thanks for the geekbuying team!
They have excellent attention! I contacted them for a consultation and they responded quickly and kindly. Very good everything, the prices and quality of products.
The article I ordered was delayed so I
Decided to contact customer service in my case, Jennifer Service, she
Kindly answered that the article will be available in 1-2 business days
And will be sent as a priority.
I saw a product there with a really good price, a friend told me, and i bought. Sometime later i had a problem with this and needed their help, so used live chat that solved my problem in 2 min.
This company is NOT TO BE TRUSTED. Happy to sell at discount prices but as soon as something goes wrong, they are extremely evasive and unhelpful. They have appear to have no technical abilities and will not pay for return postage when an item is doa - apparently "too expensive" for them to afford even though this is the terms they sell under.
DISHONEST ~ ARROGANT ~ EVASIVE ~ UNHELPFUL
The customer support is excellent and very flexible,
The prices are the lowest out there compared to the similar stores.
Will continue to buy from here, highly recommended!
I had a fantastic shopping experience at geekbuying. They were very helpful. The prices are great. And the quality of the products is very good.
I'm very pleased.
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Erika P.,
Thanks for taking time to write the review at Geekbuying.com.
Please feel free to revisit our website for the latest offers.
Best Regards
Geekbuying.com