Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 8th among Electronics sites.
I bought a product from the store. A week past and i got a meesege from the seller that the item is sold out for now.The seller was very kindfull and suggest me some options and even gime the option to get cupon.At the end i chose to cancel the purchase and i saw the money back within two days. Great service.
Thank you
Customer service did good job to answer my questions. The response was quick and helpful. I wanted to change the payment method and they help me to solve this problem. Thank you
I HAVE PURCHASED FIIDO D2S FROM THEM. FROM THE BEGINNING THE BIKE HAD ISSUES WITH BREAKS AND IN LESS THAN A YEAR THE FRAME OF THIS BIKE COMPLETELY SNAPPED. THIS BIKE IS A DEATH TRAP. THEY DON'T RESPOND TO MY EMAILS AND TOTALLY IGNORE ME WHEN I TRY TO TALK TO THEM ON A LIVE CHAT. AS SOON AS I GIVE THEM THE ORDER NUMBER THEY DISAPPEAR. FOR THE CUSTOMER SERVICE I WOULD HAVE GIVEN THEM ZERO STARTS IF I COULD. PLEASE BE AWARE OF THIS SCAM WEBSITE. ABSOLUTELY DISGUSTING!
I HAD ISSUE TO USE DISCOUNT CODE. CONTACTED ONLINE ASSISTANCE. THE PROBLEM WAS SOLVED IN MINUTES. TO MY SATISFACTION. JUST OUTSTANDING ATTITUDE AND HALPFULLNESS.
THANK YOU VERY MUCH.
THE ITEMS ARRIVED NO DAMAGE AND APPROX. 10 DAYS. VERY FAST DELIVERY.
ALL WAS JUST GREAT.THANKS
I bought goods from GEEKBUYING in July 2017. He send broken goods to me. When i contact aftersale service. He don't respond with this problem. I wait his answer more than 2 month.
I definitely do not recommend that I bought a scooter on September 13,2022, it is broken today, is October 10,2022 And I am still struggling with the service to pick up the scooter and repair the scooter or a refund.
Dear Robert S.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com
Dealing with customers on this site does not end with sales. I would like to thank Angeline and the whole team firstly for their satisfactory solutions for my after sales problem
I received an very good support with the Live Chat from te agent, he helped me with all my questions. Very prestative person. Now just need to wait my item arrives!
"NEVER BUY FROM THEM. BAD experience overall
After sales support is bad. 2-3/5 days to reply emails. #*******
Received a defective tablet teclast x98 air 3g.
https://www.mediafire.com/folder/a9eutj5z8lws4/teclastx98air3g
Cant sent the tablet back. Not economical for me to sent the tablet. Have to spend $100
Asked for a partial refund of half. Denied to refund.
Paypal also in favour of seller to return tablet for refund."
Geekbuying.com my favourite Chinese gadget store. Good prices, fast and reliable and good customer service. Had some minor Problems that were always solved to my full satisfaction.
Awesome shop, they accept my return for the item that has something do not correct with the description, exchange me for an item I want, with great support and on time!
Great online store with friendly informative customer service agents, wide range of products at low prices, I would recommend Geekbuying to anyone looking for a great deal at a low cost
Excellent, very fast shipping, plus great and honest support for after buying. I recommend.
Bought two products, one was great the other was defective and they did a refund. Honest dealer.
I purchased an item from geekbuying 2/5/2018. Shipping tracking told me the item was on the way. They said the item could take a couple of months, so I reached out to them 4/2018 asking what happened to the item. They told me to wait, because sometimes it takes a while. I asked for a refund when it still hadn't arrived. They then asked me to call the US post office to track down the item, saying it had left china already. I told them I had no US tracking number that I could use. They persisted to refuse to give a refund for the lost item. It is now 7/23/2018 more than 5 months later, and the item is nowhere to be found, this is their response to me from 4/14/2018
"Really sorry to you
Because we met many of the cases that after 2 moths or even up to 3 months our customer received the package very well. So we need to make sure that customer have the post office confirmation about the lost( No matter you get the case number or the email confirmation). We hope customers can understand, sure that it seems a basic rule, but it's also flexible when we are handling all kinds of cases. Geekbuying is a reliable and a responsible company, and we will be responsible for the result.
Sophie
Customer Service Representative
Geekbuying
www.geekbuying.com "
Very comprencible page, easy to use, competitive prices and excellent customer service, 100% recommended to buy here.
My package has not arrived yet but the attention has been very good
I ordered smart watch, but they haven't shipped it after 12 days from my payment confirmation. They asked me 5 star rating for 4% coupone code for my next purchase.
My order was delayed due to a delivery problem, so I only requested a change of address and I thank Shirley and Sophie for being in constant contact and supporting me so that everything was fine and that was it, my package has been delivered, with a few more days, but satisfactorily, thank you very much from México Geekbuying team!
I preordered an alldocube iPlay 50 Pro at €149 from EU warehouse. There was a small delay in the shipment for which I was timely informed and I was also offered alternative shipment directly from China. Finally I received the tablet from Spain with GLS within the promised period. This tablet is an excellent product at this price point and I will definitely buy from Geekbuying again.
Dear Yiannis A.,
Thanks so much for sharing your shopping experience on Geekbuying.com.
Customers' satisfaction is our ultimate goal. We will continue to serve every valued customer enthusiastically.
Welcome to revisit Geekbuying.com for all our latest offers.
Best Regards
Geekbuying.com
They sent a defective phone. Over one year and still do not have my situation solved.
Communication with support does not act and does not provide contact for superior, have to explain the situation in every email over and over again and the problem is not solved or looks like it will be
I regret this buy and if it were now I would never ever done it.
UPDATE: I still keep sending emails and having to explain the situation over and over again with no possibility to talk with someone responsible and it has been MORE THAN ONE YEAR
I ordered a smartphone and it was over at the warehouse. I contacted Geekbuying and they treated me quickly and very well. They already solved my problem. Now to wait for my package :)
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aneta C.,
We are sorry for the inconvenience.
Please email to service_aftersale@geekbuying.com to apply for a warranty.
Once again, we are sorry for hassle that we made.
Best Regards,
Geekbuying.com