GeekBuddy

I just attempted to call, as I purchased a year's support, and the automated phone system won't permit me to proceed to press a number to either wait in the cue, or to request a call back. I pressed and pressed, yet the recording never recognized my pressing the numbers, and simply kept repeating the recorded message. I waited for over 5 minutes, yet nothing re. The system putting me through to someone, just a perpetual repeat of the automated greeting. I then went to the live chat, only to receive an auto response in the chat box stating, "We are away now"! Unbelievable! I will be requesting a full refund... not that such a joke of an organization will likely honor such a request. This service was an absolute waist of my money! Let's see if they read this, and respond to me to make things right. I will keep you posted.

I have a 3 year plan.
I spent about 12 hours trying to get help, leaving phone messages, emails, online support. Tried for days. Can't even cancel my subscription!
The only way I was able to talk to someone is if I go to sales as if I wanted a new subscription. And as soon as that person got that I wasn't going to buy anything, he transferred me to a dead end call.
All the good reviews about this are FAKE!
How can people have a good service when others can't even reach someone. Not even virtually!?!?!
DO NOT BUY THIS
One star is only because you can't select zero!

I went to live chat due to a virus, typed everything out, sent information to the tech. Waited and waited and then the chat screen disappeared. Started all over again, got the same tech, entered all the information again, was left waiting again for about half an hour; finally typed to tech "are you still there?", no answer. A few minutes later the tech closed the chat session without any replying anything. So I wasted almost an hour while waiting for some help or at least a reply of some kind.

Thanks to Rᴇᴄᴜᴠᴀɪᴛ.ᴘᴡ unwavering commitment, I received a substantial portion of my investment funds back. It was an incredible relief, and I cannot express my gratitude enough. Their professionalism, integrity, and efficiency exceeded my expectations, making the entire recovery process significantly less stressful

I bought a 3-year license from Geek Buddy after the first year ( before the pandemic) it became clear that Geekbuddy is not able to assist except in the most basic kind of service- I am a home user -no business apps or special demands - just a regular guy with windows 10. - If they can't figure it out they tell you it's something wrong with your windows install ( even though it has worked for years) or some other such excuse, that they don't manage that remotely. Or something else like replacing all your drivers -that you should do yourself. After I get my regular tech guy to come in he says bull$#*!, they just didn't know what to do. My service was supposed to be 24/7 yet for the last year if I call past 5 pm No one answers the phone or the app -- you are just left hanging and that forget weekends. What they charged me would have been reasonable (but no bargain) if I got the promised 24 hours / 7 day a week service and if their techs were able to manage common problems - My advice never pay in advance - to anyone - do monthly and demand the same price for long term commitment - and don't use Geekbuddy!

My wife was having trouble with her previous anti-virus. I'd heard good things about Comodo, so I down-loaded it. In a trusting manner, I also down-loaded Geek Buddy. Next day she starts getting windows popping up saying she's got and virus,. "do you want to fix it?" She clicks. Now, she has a the option to talk or chat with a supporter; she chooses chat. He jumps-in and says "you have many problems and a virus. Your pc is also slow (not true)." He said the "free" Comodo and Geek Buddy down-load is only a trial and temporary. He says he'd fix it and she could have both options for a year for $99. No thanks. I removed Geekbuddy and will most likely get rid of Comodo. I had this happen before with another company. It seems to be the method of sales pitch these days. Beware! Scott C California

Three years after my initial subscription, and a very skeptical period, I was pleasantly surprised with the professional support I received from Geekbuddy. Well worth the money for someone like me, a busy, non-IT self employed professional. Thank your Xavier (tech). You were outstanding! You fixed an issue the support site of a leading global printer/scanner manufacturer could not fix!
Keep rocking on Geekbuddy!

The Internet Intrusion program began blocking my ability to print over my lan whenever I connected to a hotel WiFi, which is okay. Upon returning home, it would not re-enable. I worked on this for quite some time before I tried GeekBuddy. They looked around in my computer, and then I started hearing about how terrible my registry was and how my system files were corrupt. I use a deep-level un-installer, so I became suspicious. Sure enough, when I ran a registry cleaner, there were a couple of small things, but that was it. GeekBuddy was baiting and switching. Boo! Oh, and I fixed my own problem ultimately.

This service is a joke. If you have a lot of time on your hands and don't mind the trial and error method of problem solving, then I guess it would be OK. But my experience of spending OVER 4 HOURS on a chat, waiting and waiting for my technician to work on my computer (at the same time as multiple others I am sure) and no solution from when I started, then requesting to speak to a supervisor.-who could not talk to me fore 45 minutes... with a final result being finding out from the supervisor that the problem was with something that was not checked for 5 hours!