Fr. Thomas E.

I paid for a lifetime license for this product. For years I would get upgrades whenever they were available. Then they changed the activation method from just a code key to only online activation and they renamed the product. Wondershare said because of activation cracks. Then they decided that after version 12 they wouldn't provide those of us with "lifetime" licenses with any more upgrades unless we paid again. They changed the name of our licenses from lifetime to perpetual and then began to sell new "perpetual licenses" to new customers. They also dropped the feature that defeated DVD copy protection that users legally used to make backup copies of our DVDs for our media servers. If you messaged them it was - up yours -that is how it is. We paid a lot extra for the lifetime license and Wondershare Robbed us. I never bought a perpetual license - I bought a Lifetime license - I have a screen capture of my license and it says lifetime. Just goes to show that Wondershare is a rip-off that changed the terms of the license to cheat its customers

Three times in the last week my curbside order was canceled. Everything in my order was "unavailable" -large orders can't believe not one thing in the order was available. No out-of-stock notice on the webpage! Sucks

I bought a 3-year license from Geek Buddy after the first year ( before the pandemic) it became clear that Geekbuddy is not able to assist except in the most basic kind of service- I am a home user -no business apps or special demands - just a regular guy with windows 10. - If they can't figure it out they tell you it's something wrong with your windows install ( even though it has worked for years) or some other such excuse, that they don't manage that remotely. Or something else like replacing all your drivers -that you should do yourself. After I get my regular tech guy to come in he says bull$#*!, they just didn't know what to do. My service was supposed to be 24/7 yet for the last year if I call past 5 pm No one answers the phone or the app -- you are just left hanging and that forget weekends. What they charged me would have been reasonable (but no bargain) if I got the promised 24 hours / 7 day a week service and if their techs were able to manage common problems - My advice never pay in advance - to anyone - do monthly and demand the same price for long term commitment - and don't use Geekbuddy!