GeekBuddy

I just called them for basic pricing information and was immediately asked for a ton of private information-- name?, state I reside in? What type of system I'm using? Email address?-- WTF?--- I could not get them to answer a basic question like-- what are your charges for virtual services-- I was then told by the phone rep that I needed to be placed on hold so she could see what my "specific" fees would be for my "issues"--- the only problem is that I NEVER told her what my issues were---- after 15 minutes of this game, I hung up.
I read the other reviews--- I'm outta here.

Hi I am Jane from New Jersey, I have been using Geek Buddy for the past 3 years and they are awesome, I have been having so many issues starts from performance to malware infections. I am techie myself but infected registries are too much for me. So I got a license of Geek Buddy from that moment technicians from Geek Buddy made it easy for me. I don't understand why some people say it is fraud, etc, etc, when you have a free security program you should know how to fix your issues, if do not know that then definitely you need to purchase a product to get a help. Who provides free security and free support? LOL. Will Norton or McAfee supports you when you use their free software of 30 day trial? They will not even listen to you. Atleast we get a good support for reasonable cost. I love Geek buddy

I installed Comodo Backup. Seemed to go OK, the program says "Install Errors" The log shows things like Checksum, Reparse, etc... I try "Repair". It says OK. Reboot again, same errors.

I go online search Help, find nothing useful. Chat GeekBuddy. Describe errors, he asks for remote... OK. Flashes a few errore from EventViewer, tells me I have ToolbarHijackers, Junk Files, Low Virtual Memory, and Errors. Suggests he can fix... for a fee.

I run CCCleaner frequently, I DO NOT TOLERATE toolbar nonsense, I had just cleaned out junk files & temps, etc... My Workstation (HP xw8600 3.33 GHz dual XEON, has 6TB of RAID and enough RAM to run SolidWorks and load the directors cut of Dune into VirtulaDub without even a hiccup...

P.S. Why am I looking at backup s'ware? Because I'm dumping Carbonite for errors they blame on VSS. But when it takes 15 minutes to backup a 29kb. Csv file I suspect that they are not being honest.

Three years after my initial subscription, and a very skeptical period, I was pleasantly surprised with the professional support I received from Geekbuddy. Well worth the money for someone like me, a busy, non-IT self employed professional. Thank your Xavier (tech). You were outstanding! You fixed an issue the support site of a leading global printer/scanner manufacturer could not fix!
Keep rocking on Geekbuddy!

I am a tax practitioner and run my own firm, with about half a dozen people working for me. We have about 10 computers installed in the office. Obviously we have had trouble time and again with one machine or the other and we have always had to send for those "trouble shooter guys" who'd appear with a grin and seek to put an end to your worries. But our worries always seemed to go on increasing. It was recently that one of my employees suggested trying out GeekBuddy. I should say that we are now in a much better position than before. We do have worries, but they have decreased in numbers and as regards gravity too. They are prompt and always available, at the click of a mouse or just a dial away. And the pricing part also seems OK for me.

Spent 12 hours on chat in the last 3 days with 6 different techs and an addition 4 hours running scans on my pc and never come close to repairing it. They will not talk to you about problem on phone they request you sign on to CHAT line and they just assign you to yet another tech to start the 4 hour ordeal all over. They have no sups. Or manager you can discuss with. Terrible service and very incompetent GEEKS and definitely not buddy's. Stay away from these guys. To bad they do not have a Negative star to rate these guys with.

Don, t have anything to do with this site. Had a guy phone me saying there was a problem with my computer, made me believe him, after giving me some random number from the computer, which i believed was some kind of security from microsoft. Needless to say, i got ript of £90. Would of been a lot more if i had more money in my account. As soon as i realised i was being scammed, i pulled the plug. Hey & guess what this guy did next, he had the cheek to phone me back four or five times & give me verbal $#*!, calling me bastard/wanker,& how i could do nothing to get my money back. If there, s really a GOD please let me run into this guy?

GeekBuddy erased my Old windows folder without my permission.
They erased my Norton security, I told them that I had just paid for the program (Norton security) and told me to get my money back. They did not ask me what I needed, of which I told them 3 times, I told them that my issue was win 7 downloading update and that was all. They did everything but what I needed. Now the files that I accumulated for the pass year are gone. I asked for my money to be returned to me, I am still waiting for a call. I would advise not to use them at all. Any company that did nothing, should not be paid. I believe in paying people for services rendered.

The Geek Buddies have come to the rescue repeatedly. I have it on 3 computers and they have some good programmers who will go deep into the computer to fix problems. They are available 24/7 and your Buddy will work tirelessly into the wee hours of the morning to find a solution to your problem. The only thing I want to warn about is to be sure you have time set aside when you want help. You need to be available to answer questions and to enter a password at restart.

Title pretty much says it all. And you can't uninstall it because when you go to computer settings and "uninstall program", you get a pop up saying the program is not at that location and can't be uninstalled. If you call the customer support number, there is simply denial of this issue and a customer service representative making an advertising pitch for Geekbuddy. Ignore five star reviews on this site, as these are generated by robot.

Started getting lots of pop ups about PC issues from Comodo geek buddy. Went to live chat and asked how come the comodo already installed was telling me I was secure so why all those alarming pop ups. Within 3 chat questions he looses patience with me and tells me that "i dont get the point", that comodo fixes malware but geekbuddy wants to (me pay for) fix my "performance" issues and then the SOB unilaterally dissconnects me from chat. No way to build a business. So long comodo

Some years ago, I wasted a $99 annual "special" on GeekBuddy subscription, thinking it was to be better than the free version. It wasn't, at all.
And now, with my paid Comodo Internet Security Complete, GeekBuddy is supposed to support. It does not. I am 3 weeks in to a royal hacking of my computer now. Hours & hours wasted in many emails, live chats and telephone calls to Geek Buddy, and there is NO CONTACT from them. That's hours wasted on hold in chats and calls and no one responds. You cannot ask any simple question, even by email, and expect to get a direct and fulfilled answer from Filipino or Indian GeekBuddy.
I even tried ringing Comodo in New Jersey. No live person. All calls [particularly to GeekBuddy] have you wait over 10minutes, then recording says "you are first in line" but you may leave a message but the inbox is full. Then, "click", you are disconnected.
Comodo has left me the effects of 3 weeks in to a hacking.
Do not fall for their GeekBuddy.
Now, I must hire a local 'geek' by the hour.