michelle q.

I'm writing this review to hopefully inform other readers who might be considering purchasing a Tempurpedic mattress to do your homework before forking out 3-6K on this very expensive mattress. Here's our story--
My partner and I purchased a Tempurpedic Contour in July 2012. This month, January 2016, we lifted the mattress which was sitting on a frame slated for this bed, since we were purchasing a new bedroom set. To our shock and horror the underside of the mattress was completely covered in black, green and yellow mold. We are clean freaks, do not allow our dog on the bed and have a residential cleaning service come 1x per week. We immediately called Tempurpedic customer service and were advised to file a claim which we did the same day. The moldy mattress was moved to our garage since who knows what and how long we had been exposed to this highly dangerous bacterial growth. We contacted the store where we purchased the bed and they could do NOTHING for us since they said it was a manufuctors problem not a retailer problem. That left us without a bed to sleep on for the next 7-15 days ( the amount of time Tempurpedic advised us it would take to review and settle). Wow! This was unacceptable to us so we went to the local competitor and purchased a new non-Tempurpedic mattress since sleeping on the floor was not an acceptable option. Upon doing further online research for this issue we discovered dozens and dozens of identical complaints-- Mold under the mattress. But here's the kicker-- Tempurpedic would DENY THE CLAIM-- ( remember our mattress was well within the warranty period). We refuse to be blamed and made the victims of his problem. Mold growing underneath and NOT on top of a mattress is clearly a manufuctors defect and not a customer defect. We are so furious with having paid $3,000 for a defective mattress that is now sitting in our garage-- we spent over 14 hours posting reviews on every site we could find to inform potential customers of this issue. It's very likely that our claim will be denied, and if not, Temurpedic offers an identical replacement mattress. We never ever want to sleep on a Tempurpedic memory foam mattress again. I have lost my brand loyalty. If you currently own one of these mattresses please, for your own safety and health, lift it up and see if mold has started to grown on the underside. You can also search You Tube for videos of this exact problem. I hope this post helps others.

I just called them for basic pricing information and was immediately asked for a ton of private information-- name?, state I reside in? What type of system I'm using? Email address?-- WTF?--- I could not get them to answer a basic question like-- what are your charges for virtual services-- I was then told by the phone rep that I needed to be placed on hold so she could see what my "specific" fees would be for my "issues"--- the only problem is that I NEVER told her what my issues were---- after 15 minutes of this game, I hung up.
I read the other reviews--- I'm outta here.