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Canada
1 review
19 helpful votes
Follow Benjamin J.
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Dont rust Geekbuddy
November 3, 2015

A while back before I fully understood how Comodo works, I was trying to allow a program through the Firewall. Something I couldn't do at the time, as stupid as that sounds. Anyway, I asked a Geekbuddy person to help me with my problem, he asks to take remote control of my computer. I let him do so, and then he turns off every protective setting on Comodo and disconnects without a word. I got a virus that same day.

Date of experience: November 3, 2015
Florida
22 reviews
21 helpful votes
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I think i $#*! my pants
January 10, 2019

I think i $#*! my pants on what these people are doing. Not really though. These people love to lie to you. Scams are gay anyways. Don't trust these people. This is just a reminder review.

Date of experience: January 10, 2019
California
3 reviews
13 helpful votes
Follow Rowland H.
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Don't try to cancel geekbuddy you'll get a guy who speaks an unknown language
And is no help. Forget about getting back any money spent on this sham. I got this program along with Comodo security and are both companies to avoid at all costs.
If you can find a security program along with a help program made and operated in this counrty you'll no doubr, have better luck...

Date of experience: October 1, 2012
California
1 review
4 helpful votes
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Rude Techinician
March 31, 2016

So... so rude... I hate the guy whom I spoke with just now. He is evil... Don't deal with these people. They don't have compassion and bad customer service. He does not want to help me telling me that he is not a teacher and that he does not work for customer service. He is a technician. Dud?! You are still in customer service. Bad practice... so so bad...

Date of experience: March 31, 2016
Australia
1 review
5 helpful votes
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Is this even legal?
March 1, 2017

I was downloading a game onto my computer and it came up with "do you want this app to do changes to your computer?" after i said yes random apps started downloading i deleted them all then GeekBuddy popped up saying things like my computer is not protected against malware and other $#*! like that, when i played a game or something on full screen it'll crash then say like Steam has crashed.
I knew it was a scam because i try to uninstall it but it kept popping up with scareware. Earlier this year i downloaded an uninstaller to remove geekbuddy thanks to their software they got rid of it, I've not gotten any scareware pop-ups from geekbuddy COMODO anymore. This is coming from a high school student (17)

Date of experience: March 1, 2017
Australia
1 review
1 helpful vote
Follow Sam A.
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Earlier I posted some negative comments about GeekBuddy. I have since realized that I had misunderstood the complete installation process for Comodo. I do apologize to GeekBuddy and also to readers of my post. Since installing Comodo and receiving assistance from GeekBuddy I have found their service to be quite satisfying.

Date of experience: December 14, 2015
GB
10 reviews
19 helpful votes
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OH MY GOD!
February 22, 2016

I was happy with Comodo, everything seemed really good. I wasn't sure about the GeekBuddy support but at the same time figured that support is handy if that's what it is. I had a problem with my browser the first 'tech' vanished after I explained my problem, the second Geekbuddy guy also rapidly exited the coversation the third Geek spent roughly 20 mins AAAh remotely addressing my issue he then mumbled that I need Tech support and vanished leaving me with a dead computer as in nothing and I mean nothing worked. My desk top is now smashed up and awaiting recycling. So yet again sorry to be boring why is an apparently reputable company such as Comodo merging itself with these Geek ****holes?. All over the net people seem to asking should I keep GeekBuddy? Or should I disinstall it?. Don't worry they'll decide for you.

Date of experience: February 22, 2016
Utah
2 reviews
27 helpful votes
Follow Taylor A.
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They all have canned responses. To be honest, if you say "What's 1+1?" the GeekBuddy support agent will reply with "In order to answer that I need you to give me access to your computer." I never said yes but this most recent time right after I clicked No my PC honestly got a blue screen and the caps lock light started flashing (it wouldn't let me turn on my laptop). I had to watch a video on my tablet to get my PC working again, but my PC would just freeze up each time and I had to keep repeating the process of removing my battery, unplugging charger, holding Power, etc. The only way I could fix my PC was to do a System Restore from Safe Mode. I can honestly say GeekBuddy is a scam, at least the Comodo version. I'm amazed they can somehow illegally do this to you without being sued.

Date of experience: October 7, 2014
New Jersey
1 review
15 helpful votes
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Do not use this company. I was coerced into buying a 3 year plan instead of the one year. Low and behold, I was charged for both. After they "worked" on my computer, it ran the same as before. I have tried to cancel as I was told I had 30 days to cancel. They keep putting up obstacles to giving me the refund. I just received my SECOND email telling they want feedback as to why I am canceling before they will give me a refund. I already answered the first one. Oh, also I just found out that someone tried to use one of my online accounts to buy something. Really strange that this happened after I allowed remote access to my computer. Yes, I am really stupid and naïve. Please don't get suckered in like I did. I should have looked at the complaints before I did this.

Date of experience: July 16, 2015
New York
1 review
9 helpful votes
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AIDS VIRUS
July 15, 2016

I was installing games on my computer than geekbuddy automaticly installed stuff on my computer i cant delete it and when ever i play my steam games geek buddys pops up and makes me exit out of full screen saying i have 6 browser issues i close and ignore it go back to my game but geekbuddy crashes my games when i ignore it

Date of experience: July 15, 2016
Australia
1 review
7 helpful votes
Follow Steve L.
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This is the worst example of customer "lack of" support I have ever come across. Their so called gurus are iinept to say the least. Completely incapable of solving problems once their "cheat Sheets" run out of ideas. I have wasted many hours talking to countless support agents who know next to nothing. I cannot completely uninstall it from my computer either other thanm doing a clean install from the boot disk to remove it. Nothing short of being malware from an Internet Security company. Oh dear.

Date of experience: January 3, 2015
North Dakota
1 review
8 helpful votes
Follow Bruce K.
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Was having the Geek Buddy pop up on my computer, never bought it or installed it. Called to have it removed as it didn't show in uninstall programs. First tech Hannah, told me it came with Adobe, ok I usually watch for add ons but might have missed it. Asked how to remove it, hang up. Called back got someone who I could hardly understand, lots of noise in the background, like the call center is a can. He hung up. Called again got Randy, had me restart the computer, remoted in, saw what I was talking about and hung up. Called back got Justin, he told me to reinstall the trial and then it should show up to delete, he then hung up.

Date of experience: February 7, 2016
Florida
1 review
6 helpful votes
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I did not install GeekBuddy on my computer but it just one day popped up and I have been trying to uninstall it for months. All it does is give you popups on the side of your screen with "critical issues" that are completely inexistent and annoying. Once i went to my programs to uninstall it removed the file from my computer but the program was still running. While writing this review, GeekBuddy popped up four times. I am warning you STAY AWAY!

Date of experience: February 15, 2017
GB
1 review
9 helpful votes
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Geek Buddy used to be excellent but now, the first thing they try and do is sell you another product, if you say you don't need it and are already covered, you then get dead responses from the Geek buddy technician.

Its horrendous, and even thought I find Comodo to be a great product, I will NOT be renewing even though I have been with them for over four years.

Date of experience: May 2, 2015
New York
1 review
3 helpful votes
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Complain DON'T USE THIS!
February 23, 2017

This stinks stop popping up on my computer screen or im really gonna complain im gonna go crazy dont use this i tryed it after it keeped bothering me and it gave my computer a virus you know how much money i spend to get it fixed im never getting that money back im 11 and i have to pay my mom back $650.98 cents i have the recept so they can come and get me

Date of experience: February 23, 2017
Arizona
1 review
4 helpful votes
Follow WALTER S.
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Geek buddy is fantastic... I will never run a computer without it. I am afraid of letting the secret out because it may effect the incredible service they offer but most important DELIVER.
WALTER SILVA... PEORIA, az

Date of experience: September 26, 2013
Ohio
1 review
16 helpful votes
Follow robin e.
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They asked if I needed help, I was honest upfront to safe them time that I am on disability and can not afford to purchase but if they are offering free one time fix fine. 1st guy said no problem let me have you talk to 2nd guy. So this guy asked when computer started to have issues and I said today when Firefox booted up and then there site and I would like to have it taken off. He said do you mind approving me linking in to your computer. I was concerned so I did see on line company was real but I should have read reviews first. So he comes back said yes you have problems and for $$$$ we can help. I was like hello I told you guys I don't have $$. So here I let him look into my computer and he wasted his time and mine. Now making my faith in people less than before. So please be wear. I think they might be in with fire fox. I am just very disappointed, oh yeah told him I was going to do this review so he went in to my computer once more and did some crazy stuff, so I am spending hours trying to clean up.

Date of experience: July 23, 2015
Texas
1 review
0 helpful votes
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RIP-OFF JUST LIE AFTER LIE.RIP-OFF JUST LIE AFTER LIE.RIP-OFF JUST LIE AFTER LIE.RIP-OFF JUST LIE AFTER LIE. NOT IN THIS COUNTRY NOTHING YOU CAN DO ABOUT IT.

Date of experience: July 12, 2024
Australia
1 review
3 helpful votes
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SLOWS YOUR PC DOWN
January 28, 2017

THIS STUPID GEEKBUDDY THING IS NOTHING BUT A VIRUS IT SOMETIMES GETS DOWNLOADED RANDOMLY ONTO YOUR COMPUTER AND YOUR COMPUTER SLOWS DOWN THIS STUPID PROGRAM IS NOTHING BUT A LIE THE PEOPLE YOU CHAT WITH DONT EVEN HELP SO I SWEARED AT THEM THEY CANT FIX ANYTHING AT ALL

Date of experience: January 28, 2017
Canada
1 review
3 helpful votes
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All geekbuddy did was slow down my computer. They filled my computer with viruses. Eventually I asked my freind to look at my computer, and we looked at what was causing the viruses. OVER 90% WAS GEEKBUDDY. Do NOT download this scam. They slow down your computer and blame a GOOD anti-virus, dont download. They deserve negative stars, one star is extremely generous. I HATE YOU GEEKBUDDY.

Date of experience: December 14, 2016

Overview

GeekBuddy has a rating of 1.2 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GeekBuddy most frequently mention pop ups, anti virus and internet security. GeekBuddy ranks 325th among Tech Support sites.

service
10
value
10
shipping
5
returns
6
quality
8