When I downloaded it IT SLOEWEDD MY DAMN COMPUTER NO DOWNLOAD!

$#*!ing scamers, Lost all of my money because of them $#*!es! Fuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuck you

What is a BUILT-IN-ADMINSTRATOR
Please. Remove. It
I hate it, I can't listen to sound! My favorite songs are... GONE

One star is being generous. Do not use.

Have not had any issues with geek buddy.

Geek buddy is rubbish

It is impossible to express the level of outrage i have experienced in my interactions with comodo representatives. Rather than fixing my computer, three different reps left it in worse condition than they found it. My browser software was completely disabled and had to be uninstalled and reinstalled. The DISPLAY control panel has completely disappeared, leaving me unable to manage the monitors i use with this computer. These problems were caused by comodo techs while working on an unrelated problem with windows updates.

During the course of my FOURTEEN HOUR session, a SALES rep--at least that's what he said he was--actually attempted to destroy PERSONAL FILES on my computer screen. To be specific, he started deleting Word files where I was saving a copy of my chat sessions with comodo. I watched him do it and literally had to fight him for control of my own computer. If I hadn't seen it with my own eyes, I would find it hard to believe.

Having not finished repairs to my computer, TWO different reps came to the end of their shifts and simply handed me off to another rep without any communication of the issue. Of course that means we're basically starting over each time. More hours of watching this guy do things the last guy had already tried.

All three of the techs failed to respond for LONG periods, and none of them communicated anything to me about what they were trying to do. They heard "windows update problem," and attempted standard solutions without any effort to observe specific symptoms. When i mentioned that i had already completed a step they were starting, they simply ignored me (they did a lot of this). They did not respond at all; just kept working. No explanation. Of course, it didn't work for them just like it hadn't worked for me or for the last comodo tech who had tried it.

The third so-called expert to work on my machine restarted it AFTER he had disabled all of the services that enable the computer to communicate with a network. I had to CALL another person on the phone so they could talk me through restoring those services so that i could reconnect. All of this added about 40 minutes to the marathon un-help session. After this error, i was convinced of what i had already suspected: that this guy was so incompetent that if i let him keep working on my machine, he was likely to inflict additional damage.

My interaction lasted from the time i got home from work on Wednesday evening to the time I had to go back to work Thursday morning. I was willing to pull the allnighter if it solved the problem, but instead, my computer was further damaged by comodo reps. Now I anticipate that I will have to hire a competent professional to fix issues CREATED by comodo reps. This will probably cost me more than I have spent on the comodo service during my whole subscription period, which now includes four yearly payments.

I asked for a refund of this year's subscription fee, and was totally stonewalled--even a pro-rated refund was refused. An equitable settlement would require a full refund of all the payments i have made to comodo for the entire four year subscription period. Certainly, the damage inflicted on my computer thoroughly outstrips any "service" the company has provided. Someday, there should be a class action lawsuit.

I am convinced by this experience that the business practices of comodo go beyond incompetence into the realm of unethical. This is certainly the case with the rep who began attacking my personal files. The company's website says, "Our mission is simple, to create trust online." My experience leads me to believe that that slogan is not just incorrect, but deceptive. I now feel a moral obligation to exercise whatever influence I can to actively warn people to avoid doing business with comodo.

What i went through was THE WORST customer experience of my entire life. I actually find myself hoping that comodo will go out of business, something i never thought i would say about any company.

Outraged.

Geek Buddy is a new service introduced by Comodo, a very well known provider of desktop and cloud security applications and SSL certifications. At the time of writing, the service is being offered as a free trial for 30 days, after which there's a fee of $4.95 a month or about $50 a year.

The service is a remote assist which connects you to your friendly "geek buddy", who is an expert capable of fixing almost any computer problem and, given the nature of the company, especially viruses and the like.

So here's my first and only experience of trying out this service. I had a virus, and I had the free Comodo app so I thought, what the heck. I'm not busy and a chat with someone in India who also has time on his hands will keep me busy for a bit. So I clicked the Geek Buddy icon and after a short wait during which I was asked to select the nature of my problem and approve a remote connection, the chat window appeared and I met "Barney", whose avatar image was suspiciously blank, and his bio, likewise.

Barney was keen to get hold of my cursor and go take a look around, which was hopeful, and he was helped - should have been helped, I ought to say - by the AV immediately popping up a virus alert which even had the name of the virus in it. So he didn't even have to look for it or run any kind of scan.

After dismissing the alert window, and several more that popped up, he was able to find a whole bunch of unwelcome executables which had popped up in a "Temp" folder. He took about as long to find them as I had done, previously.

So he then deleted them and proudly declared that he had found the infected files and removed them manually, thanks to Comodo AV. Ah yes, I typed back, but they'll be right back. And of course, about five seconds later, up popped another alert and within about half a minute there was another batch of Trojan-created apps in the temp folder. In any case these were not infected files, they were the symptoms of the infection, and he'd done nothing to remove that, or repair any damage, at all.

This led to Barney spending much time playing with the 'msconfig' Windows program, and peering at logs, and clicking on alert windows generated by his own company's software, and moving around in what seemed to me a pretty random manner. As things were getting worse, I typed "please stop, you are making it worse", which he ignored. So I typed "please tell me whether you can fix this virus or not" to which he replied "let me see". And that, as I recall, was the last I heard of him, because some minutes later - while I was typing up a caustic trouble ticket on the Geek Buddy site from another device - a "temporarily disconnected, trying to reconnect" message popped up. And a few minutes after that, it disappeared, and so did Barney, leaving my PC at least as badly infected as before and, it later turned out, even more so.

A day later, nobody had replied to my trouble ticket. What a waste of time. The thing that was most evident was that presented with the name of the offending Trojan within the first minute of his inspection, my Geek Buddy didn't even bother to go look it up online, where he would have found several sites offering tools and techniques to remove it. He had no idea what to do, at all.

I'd give this one a miss, if I were you, unless you hear some trustworthy testimonials other than mine. Or just don't ask for Barney.