Gazelle

To whom it may concern:
Demand letter for order number GAZ 286,
Ups tracking 1ZA06R*******538,
Order was not received, ups claim was made, claim was granted to seller
Seller never reply
It been near two month since I purchased phones from you,

1. I never received phones, for which I paid.
2. You holding up my money paid for the phones.
3. You never bothered to send in constructive reply.

At this point I will submit my complain to following organization:

1. B stock solution
2. US department of justice
3. Consumer affairs office
4. Small claim court

This is not the way to deal with your customers, at customer's expense, especially when your
Customer is going extra miles to resolve this issue.

Sincerely,
Olena Chepizhko

I sent in a literally brand new Samsung Galaxy S9, I won one and already had one so I took it out of the original box and put it into the Gazelle box and sent it in. I was quoted $215. Four days later I get an email that they could only offer me $120 because my device was not flawless but had signs of wear and scratches. I replied to the email that wasnt possible as it was a brand new device and was told they would need 3-5 days to reassess it. I checked the USPS tracking info and Gazelle didnt even have my phone yet! It wasnt delivered until the day after they sent the email low balling me. I emailed again with a screen shot of the tracking info and within a couple of hours I got an email that they had sent me the full quoted $215 via PayPal. Had I not been on top of it they would have gotten away with scamming me! Never again will I use them!

I won't be using them again. The second time, I made them ship my phone back. I was not going to accept their lower offer. My one year old phone was in perfect condition. They suggested their were scratches on the case. The phone had a protective case on it since day one. DON'T WASTE YOUR TIME WITH GAZELLE.

The hardest part of this very easy process was identifying which model of iPhone and iPad I had, and that wasn't very hard at all. Maybe - and I stress maybe - I could have gotten a few dollars more selling my gear through Craigslist or eBay, but I doubt it would have been worth the much greater hassle. This was so incredibly easy and efficient, and by selecting the Amazon gift card payment option, I even got a few dollars more.

I received the phone (An Iphone 6 64GB) and it wasn't responding to my touch so I called the company right away and they told me to check it with my carrier. The guy in there helped me and everything was working fine. The next day started again. I couldn't make it work. I kept on touching the screen and nothing happened. Now I will need to return it and get a new one. I know these are used phones but I paid with shipping and everything $350 for an item IT DOESN'T WORK. So disappointing.

I purchaseed another ipadd from Gazelle. Sent my old Ipad to them via offer. I had used the Ipad since new. Just had the battery replaced at a cost of $100.00.
Shipped in their box, when received evidently was damged during transit. Keeps in a boot loop.
So they sent back to me. I now have a non working Ipad and eveidently they take no responsibility for the damage. Have not even answered email or request!

Gazelle sold me a stolen iPhone 12 mini. When I went to activate it through AT&T I learned it had been reported stolen and all services are permanently suspended. I can't use the phone and am travelling through the New Year. So much for the Gazelle's system check CheckMEND - their USELESS 'cutting-edge tool designed to more accurately detect potentially stolen goods, including smartphones. Gazelle traffics stolen good. 100% would NOT recommend.

My first time using gazelle to sell my phone. I always use usell and it's easy my package to ship it out comes in 1-2 days and I currently using gazelle. I started the selling process on November 26 the shipment information and package was suppose to come 3-5 days and it came 3 weeks after. They are a scam company. I have an iPhone 5s that's a factory unlock phone with AT&T I had that phone for 4 years and I have had AT&T for 7 years and the phone was coming up as a sprint phone I told them to send me back the phone because they reduce the money on my phone 50 dollars because of the carrier. Don't use gazelle use gylde and usell.

I have sold my used iPads and iPhones using various methods. I have sold devices on eBay, to family and friends and twice to Gazelle. Dealing with Gazelle has been easy, prompt and straight forward. If your satisfied with their offer for your device I strongly suggest you use Gazelle.

I sent them a iPhone 12 mini. Offer was $229. They record the package on march 7th 2023 and I never received and email or phone call. For on march 14th 2023 I called. Spent 3 hours on the phone and the only thing anyone could tell me is that the tape was ripped and the phone wasn't in the box. I asked them about insurance on the package and the 3 different people I spoke to (didn't speak good English) told me the same thing over and over about the phone not being in the box. There was nothing on the usps tracking about the package being damaged and the item with handed to a person when they received it.

Simply put - it's a total bait and switch scam. I purposely downgraded the quality of my iPad as to not be disappointed with the amount offered. The amount offered was $157 and after three weeks I got an offer for $68 claiming the device had too many scratches. The device did not have scratches but even so it is a very big difference between what they offer before you send in the device and what they offer when they already have it. Maybe they count on you not wanting it back, but I would rather give it away.

Followup:
I received a reply to my review faster than they answer the phone! "someone will call within 24 hours" they wrote... No one called so I did 10 days later…. The person I spoke with was very nice and apologetic and offered to give me more than the original amount. At that point I thought maybe these people can redeem themselves. However, a day later I received an email quoting the same $68 they offered 10 days ago. Clearly whatever was promised on Sunday was not documented or recorded as stated. I declined the ridiculous $68 offer. Not only is it bait and switch but apparently they don't communicate with one another at all so now I assume I will be getting my iPad back but not the money the customer service representative offered me on Sunday. Safe to say I will never do business with this company again and certainly not recommend it to anyone I know.

I was offered $492 for my Note 20 Ultra 5G unlocked, I sent it in, they changed it to (other) instead of unlocked and wanted to give me $236 for a like new Note 20 Ultra 5G unlocked purchased directly from Samsung. I contacted gazelle, they asked me to send in the receipt from when I purchased it showing it was unlocked so I did, Then they offered me the $236 twice again even though they have proof it is an unlocked device that they had already offered me $492 for originally, Also anyone can go into the sim settings of an android device and see that a device is unlocked. This was a giant waste of time when I could have just sold my phone to some other company for closer to what it is actually worth. I feel like this company is trying to pay far less than what its worth just so they can make more profit than they would have if they paid me what they offered. Avoid this company.

Like many people, Gazelle lowered the money offered by $100 after they received it. The phone was kept in an Otter case and had a screen protector from the second I bought the phone brand new. How does a phone get scratched when in an Otter case? I examined the phone too before I sent it in and there were ZERO SCRATCHES. ZERO. Z - E - R - O. So, I call BS on Gazelle's business model and had them send back phone. I wonder how many people that just agree to take their lowball offer.

I ordered an iPhone 6 on gazelle with 2 day shipping. I received the phone 5 business days later, but I understand sometimes things happen and I wasn't upset about it. I was upset when I opened the box up and plugged the phone in. I let it sit on the charger for ~2 hours, and it was completely unresponsive. I couldn't activate it in any way. I tried plugging it into my computer, but my computer couldn't even detect it.

So I called customer service, and they told me to ship it back to them for a refund. So I paid to ship to to them and a few days later, I received an email saying that they have the phone and I should get a refund soon. That was over a week ago. Still no refund.

This was such a waste of time and money. Don't buy a phone from here. Save your time and money.

Bought from them on Ebay I paid 359 dollars for a droid xt1080 ultra they send me a DroidX MB810 now it will be a week or so before they can investigate seems to be a normal experience. And the DroidX they sent me has no labels no esn or imei so it would be very difficult to activate. Contacted thru ebay and on there company website. Hard to work with lots of excuses. Told I must be wrong. They could not make that mistake, but maybe it was not a mistake maybe it is fraud

I have an iphone 6s I was trying to sell. I went to the Sprint store and they were going to offer me a $70 in store credit for it but I opted to go with Gazelle since they offer cash. The phone is only about 8 months old as my previous 6s had to get replaced through my insurance plan. Sprint said the phone was in perfect condition.
The initial estimate that Gazelle sent me was $120 which sounded great. I did make an error and accidentally selected iphone 6splus rather than 6s.
When I got the quote from Gazelle they downgraded the quote to $3! The reason was that they claimed my screen was cracked and that the phone had an unacceptable amount of scratches. I thought perhaps the phone may have been damaged enroute to the Gazelle office.

I turned down their offer and had the phone sent back to me. When I received it it's still in its perfect condition. The rep I spoke to did not have any answers and said I could send it again if I wanted to.

Complete waste of time.