Like many people, Gazelle lowered the money offered by $100 after they received it. The phone was kept in an Otter case and had a screen protector from the second I bought the phone brand new. How does a phone get scratched when in an Otter case? I examined the phone too before I sent it in and there were ZERO SCRATCHES. ZERO. Z - E - R - O. So, I call BS on Gazelle's business model and had them send back phone. I wonder how many people that just agree to take their lowball offer.