My first time using gazelle to sell my phone. I always use usell and it's easy my package to ship it out comes in 1-2 days and I currently using gazelle. I started the selling process on November 26 the shipment information and package was suppose to come 3-5 days and it came 3 weeks after. They are a scam company. I have an iPhone 5s that's a factory unlock phone with AT&T I had that phone for 4 years and I have had AT&T for 7 years and the phone was coming up as a sprint phone I told them to send me back the phone because they reduce the money on my phone 50 dollars because of the carrier. Don't use gazelle use gylde and usell.