Gazelle Reviews Summary
Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 31st among Consignment sites.
Still waiting for my money. Slow service. I will have it call them and tie up 30 minutes of my time.
We have sold an IPhone6 and IPad2. They said the iPhone was better than described so they increased the amount they paid us. The IPads was as described so we got the original amount. Both were credited to our account quickly.
I had under-rated the product that I was selling and Gazelle increased the price that I paid after they inspected it. What a company!
Gazelle works as advertised: honestly rate the condition of your device, get a quote, send the device in, get money.
I received an initial offer for my old iPhone that was higher than what Apple was offering. The entire process was easy and quick. And once Gazelle received the phone, they increased their offer because the phone was in better condition than expected. I really appreciated that honesty. Would definitely sell to Gazelle again.
I received more than expected for my old phone, and the turnaround time was great. I'd be happy to use Gazelle again to turn old devices into cash.
I got way more than I expected to for a 2010 model Macbook almost 8 years after purchase. The email promotion Gazelle ran before year end for a bonus on Macbooks pushed me to go for it. I'd kept it in good condition, so I'm sure that helped. The value was issued in an Amazon gift card within a couple of days of receipt - straightforward and easy. The only minor confusion/frustration I experienced was receiving multiple emails saying I needed to send my laptop to Gazelle even though I hadn't even received the carton yet. Could have saved some wasted time and effort trying to track down answers from Gazelle if they'd had their alerts linked to tracking for the box delivery and laptop shipment. Still, it was easy, and I got paid, so 5 stars!
Was very pleased with the friendliness and attitude of your rep. Solved a problem that I had with efficiency
I originally received a quote from Gazelle for $125. After receiving my phone they advised me that the condition was better than expected and they sent me a check for $140.
This is the 3rd Apple product that I've sold to Gazelle. They make it so easy, and within a week from shipping my phone to them the money was deposited in my PayPal account. Wish all companies made dealing with them a great experience.
Gazelle is very professional, easy, convenient, etc. just a pleasure to use. From the fast and easy payment. To the very easy box they send to package your device. Love Gazelle
I've used Gazelle each time I trade up an iPhone. There is no other place to do business. The raised their initial estimate - EVERY Dollar MATTERS!
This is the most painless way to trade in your old kit and get cash for it. I sent in a pair of iPhones and followed instructions they sent. Within 24 hours of receiving the goods, I got my money. Will continue to them!
:) Just don't like the new one as well... Best thing about the new computer is that Gazelle gave me a good price for the old one and now I have a big Amazon credit.
We have bought and sold 2 I phones, and sold an I pad. Our transactions were really easy and the products that we bought were very good. When we needed some tech help, we received prompt and knowledgeable service. We recommend Gazelle and will use them again.
From beginning to end, it went perfectly. Ive used your service several times and will continue to do so in the future. Thank you for being professional!
The process was simple and they got me my money quickly
I have used then in the past and will do so in the future
I sold my old phone to gazelle and it was the smoothest, easiest transaction. The whole process was flawless!
Thanks again for offering a great deal for my phone and being quick with a payment. I will continue to use your service and recommend it to others!
Super easy process. Got way more money than I thought considering the screen of my phone was shattered. Very satisfied!
About the Business
Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members