Gazelle Reviews Summary
Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 8th among Consignment sites.
I checked out Gazelle after I couldn't send in a MacBook Pro to Apple that was one year too old for their trade-in program and an iPhone 5s with a severely cracked screen that didn't qualify either. Both were accepted by Gazelle (I'm assuming for parts) for a little bit of cash. I didn't mind that it wasn't a lot since no other place would take them and I had no use for them anyways. I also got a little extra because of a promotion. I ended up telling my dad about it when he bought a new MacBook because his old one had a broken trackpad and he decided to upgrade. He got a really great rate for his old one from Gazelle. I got quotes from other sites and Gazelle was always a little higher. I will continue to sell to them after 4 positive selling experiences.
This was my second experience selling an old phone with Gazelle. I may have been able to get marginally more $ for the phone selling it myself, but that would have entailed a lot more hassle listing it online with a billion other similar items, sifting through responses (some of which are scammy), haggling, yada yada yada. Much simpler to just send it to Gazelle and in a very short time receive a check - which came in handy right before the Christmas holiday. Thanks, Gazelle!
They give you very thorough instructions on how to prepare and mail your devices. Their receipt and judging whether the devices fit your description is very fast and they instantly put the money into PayPal. I was able to dispose of a heavy iMac for free and better than that, I got money for it.
Everything went according to plan... The quick brown fox jumped over the lazy dog's back. Now is the time for all good men to come to the aid of their country.
This is the second time I have used Gazelle. So quick and easy. Directions are simple and payment is fast.
Always a great experience. Payment was quick and as expected! I highly recommend using Gazelle for selling all your old devices!
Always prompt, well explained instructions, and Im glad my electronics arent just thrown in the trash when they arent useful to me anymore.
This is the second device I have sold them, and once again, it went smoothly, and I got a great price. I highly recommend them to everyone.
I am not one to sell things in the traditional manner. Gazelle is a great viable option for me. I also like the fact that I had the option to chose amazon gift card as an option for receiving the funds. By choosing this method I receive addtional funds.
We bought two iPhone 6 from Verizon store several years ago. We put them in Lifeproof cases to protect the phones which made sure they were flawless when we took them out. We just bought two iPhone 8. Gazelle quoted $140 per iPhone 6. We shipped them in the package they sent. Gazelle responded on receipt that they were AT&T iPhone 6 and offer $120 per phone. Verizon does not sell AT&T phones. Gazelle clearly has corrupt practices. I will never use Gazelle again. You should avoid them.
After I looked at the price on the internet, I agreed and sent in my phone. When they got it, they said it was in better condition than I thought. So, they voluntarily increased what they gave me. Very honorable on their part. I will certainly us Gazelle again.
It was easy to use and they sent the money fast once they got the phone. A nice way to make a little money when you get a new phone.
I was satisfied with the overall efficiency of your serviced. The pricepoint offered for my device was reasonable.
Ive used Gazelle twice now for selling. Its fast, easy, and they give a fair price. It can be scary to send off your device but Ive found them to be fair and trustworthy
Very slow process. Absolutely no communication or response to THREE attempts to contact customer service.
Watch out for these guys, I will NEVER use them again.
They revised my offer of $200 down to $0 after they received the phone - so they got a good as new iPhone 6S and I got nothing.
Never again, this company can't be trusted.
This is the second time i have sold my phone to gazelle, and it was quick and easy. I received more money than anticipated for the value of my phone. The first time, i opted for a check. This time i asked for an amazon giftcard since it'll give me 3% more. As soon as they received my old phone, they emailed me the giftcard right away.
Sold my 6s; this is my second experience with Gazellr; always great and always professional! No problems and immediate payment through PayPal as promised!
Gazelle was more than fair with the purchase price of my IPhone. They quoted me $22 but when they received the phone and saw that was in great condition they more than double the original quote to $49.50.
About the Business
Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members