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GazelleReviews 1,076

2.3
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Gazelle Reviews Summary

Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 8th among Consignment sites.

service
150
value
144
shipping
137
returns
117
quality
123
Nebraska
1 review
0 helpful votes
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Will use again!
December 12, 2017

Gazelle was simple and easy to work with. I will use them again when I have an electronic device I no longer need.

Date of experience: December 12, 2017
Wisconsin
1 review
0 helpful votes
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Great Computer!
December 12, 2017

I'm really happy with the MacBook Pro! The only reason I didn't give it 5 stars was because it took to long to ship. Only then that, I'm happy!

Date of experience: December 11, 2017
Pennsylvania
1 review
0 helpful votes
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Super easy!
December 12, 2017

I dont know what else could be done to make the process any easier! Great experience. Second time ive used this company.

Date of experience: December 11, 2017
New York
1 review
1 helpful vote
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Massive waste of time and extremely frustrating.
Terrible phone wait times; I could never speak to the same person twice. Most reps were polite but incompetent and seemed incapable of correcting any of the multiple problems that occurred.
I tried to order over 5k worth of phones for my business, they cancelled the order every time. I was forced to go elsewhere.

Date of experience: December 11, 2017
Texas
1 review
0 helpful votes
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I tried to sell an iPhone on another website last year. The quoted a reasonable amount so I packaged my phone and shipped it to them with their form. They did not pay me. When I call their support phone number, a very rude operator told me to get lost. This year, I sold an iPad and an iPhone to Gazelle. They sent me an email saying that upon inspection they decided my equipment was in good shape so the INCREASED the amount over the price they quoted. They paid promptly. Great service!

Date of experience: December 11, 2017
Florida
2 reviews
0 helpful votes
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So fast & easy.
December 12, 2017

The process of selling my old iPhones back to Gazelle was very simple, and I couldn't believe how quickly the check arrived in the mail. This is the second time I've sold old phones to Gazelle, and I'll do it again in the future!

Date of experience: December 11, 2017
Michigan
1 review
0 helpful votes
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Fast & Easy!
December 11, 2017

I really enjoyed my experience. They made it very easy to understand and I received my money very quickly. I originally used them for my phone, but then realized how easy it was and submitted an old iPad, too!

Date of experience: December 10, 2017
Nevada
1 review
0 helpful votes
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Simple and Easy
December 10, 2017

Gazelle makes the whole process of selling your old phone simply and easy. I received my payment with in just a couple of days of mailing in my phone.

Date of experience: December 8, 2017
Pennsylvania
1 review
0 helpful votes
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Super fast as and easy!
December 10, 2017

The best, fastest and easiest way to get a fair price for your old electronics. Money is in my PayPal account within a day or so. Brilliant!

Date of experience: December 8, 2017
New York
1 review
0 helpful votes
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Easy & Quick
December 10, 2017

I had a very good experience with Gazelle. I printed out my shipping label, a few days later I received my money (which I had put on my amazon account). I would definitely recommend Gazelle to my friends and family.

Date of experience: December 8, 2017
Massachusetts
1 review
1 helpful vote
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Very rude customer service people when you call. I waited over 30 minutes to speak with someone and she was extremely rude and short with me. Will not be selling to Gazelle anymore.

Date of experience: December 8, 2017
Maryland
1 review
0 helpful votes
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Great experience!
December 8, 2017

I was paid almost twice what I was quoted online and it was deposited to my account within a day of the device being received. This is my second experience selling something on Gazelle and I will definitely do it again!

Date of experience: December 7, 2017
Massachusetts
2 reviews
2 helpful votes
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Not honest
December 6, 2017

I mailed two iPhone 7s back for credit. They estimated $680.00. I got email they adjusted amount due to "phone still in contract"--phones were bought unlocked and paid for. There was NO contract on these. They told me that I would get a credit of $581.00. They send me $285.00 with no further explanation. I used them kn the past with good success. This time was shady, dishonest and not forthcoming.

Date of experience: December 6, 2017
California
1 review
0 helpful votes
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GREAT
December 7, 2017

Straight forward and easy to use and not a long wait after they get the product Very Happy with service

Date of experience: December 6, 2017
West Virginia
1 review
0 helpful votes
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The entire process was fast, efficient and I received my payment very quickly. This is the fifth time I've used Gazelle

Date of experience: December 6, 2017
Indiana
1 review
1 helpful vote
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Fast, fair and easy!
December 5, 2017

I got a fast payment that was fair in price for my phone and the process was so easy! Plus, they paid for shipping.

Date of experience: December 5, 2017
New Jersey
2 reviews
0 helpful votes
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It's so quick & easy!
December 5, 2017

I've sold several used phones to Gazelle in the past few years, and have always found the process to be super easy. The shipment box arrives quickly, they process the phones, and payments arrive without delay.

Date of experience: December 5, 2017
California
1 review
0 helpful votes
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I have sold several of my used devices to Gazelle and it has been fast, easy and the best price I could find. Will use them again!

Date of experience: December 5, 2017
New Jersey
1 review
0 helpful votes
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Quick
December 7, 2017

Transaction was way better than with sprint because I keep getting the run around and with Gazelle, it was just a few days.

Date of experience: December 5, 2017
Pennsylvania
2 reviews
0 helpful votes
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Gazelle is a unique online service that provides an environmentally responsible alternative for extending the life for numerous used technology devices. I have used the services of Gazelle for trading in my used devices and further I receive very fair remuneration every time.

Date of experience: December 5, 2017

About the Business

Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.


gazelle.com
Founded in 2006