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GazelleReviews 1,076

2.3
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Gazelle Reviews Summary

Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 8th among Consignment sites.

service
150
value
144
shipping
137
returns
117
quality
123
New York
1 review
0 helpful votes
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Super easy transactions, and swift payment. Get money for those old phones and tablets and go shopping!

Date of experience: December 5, 2017
New Jersey
1 review
0 helpful votes
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I have done business with Gazelle many times and each experience is the same smooth, consistent, and simple one as previous. You may - and that's 'may' - find an offering of a few dollars more but the simplicity, speed, and safety at a very fair buyback price is why Gazelle is the best choice.

Date of experience: December 5, 2017
Florida
1 review
3 helpful votes
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STAY FAR AWAY
December 5, 2017

What a joke this service is... took them 3 days to process my order, then another FIVE days to ship. Took over 2 weeks for phone to hopefully arrive. Unless you love having hundred upon hundreds of your hard earned money held hostage by an incompetent shipping facility, do not buy from these clowns

Date of experience: December 5, 2017
Ohio
1 review
0 helpful votes
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Great transaction
December 5, 2017

Very easy transaction. Payment was very quick. Rated my phone my phone on the we site and ordered s box. Put the phone in the box and mailed it. Received confirmation and payment the same day.

Date of experience: December 4, 2017
California
1 review
0 helpful votes
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Smooth Experience
December 5, 2017

3rd time I have used Gazelle. Process is smooth and without surprises. Quick service and payout. Will use again in the future.

Date of experience: December 4, 2017
Massachusetts
1 review
0 helpful votes
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Always great!
December 3, 2017

This is the second time I have used Gazelle to sell an old phone. Has been a great experience both times. Much better to get cash than credits from my phone provider.

Date of experience: December 2, 2017
Pennsylvania
1 review
0 helpful votes
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Very efficient and reliable service for selling your phone. Response and payment is quick. Prepaid box makes mailing the phone stress free and safe.

Date of experience: December 1, 2017
Texas
1 review
0 helpful votes
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Sold them my old phone, no problem. I wish I had my old battery back. I didn't have to charge it charge it twice a day.

Date of experience: December 1, 2017
Missouri
1 review
2 helpful votes
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Gazelle did not ship the shipping label and box to me to send the iPhone to them per their contract. They sent me an email stating my contract would expire soon and directed me to customer service to resolve the issue. The Customer Service Department did not address the issue and when I asked to escalate hung up- and that after 2 excruciating long holds..

Date of experience: December 1, 2017
Colorado
1 review
0 helpful votes
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A company you can trust!
December 3, 2017

I always have concerns when I put my device in the mail without seeing the money first, but with Gazelle you can trust that they will provide an honest appraisal and pay you ASAP. Oh and they pay more than any other anyone else and make as painless as possible. They are the best!

Date of experience: December 1, 2017
Indiana
1 review
0 helpful votes
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Easy money
November 30, 2017

Gazelle makes it easy to turn in damaged electronics for cash! My son's ipad screen was shattered beyond belief. But we still got something for it. Thank you!

Date of experience: November 30, 2017
California
1 review
0 helpful votes
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Received payment promptly as promised. Free shipping was great and the price offered was the best I could find

Thanks, will use again

Date of experience: November 30, 2017
Fred K.
Michigan
1 review
0 helpful votes
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Easy
November 30, 2017

Transaction was very efficient, from receiving mailing information to receiving emails on receipt, evaluation of items, and sending payment.

Date of experience: November 29, 2017
California
2 reviews
5 helpful votes
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Gazelle beware
November 29, 2017

Where is my phone paid for overnight 26.00 and in third day now no tracking number and they do not answer the phone or return emails
Update
After 1 hour on the phone. Find out phone did not pass inspection 6 times so they could not ship. But told devices checked when they buy them so they selling devices they really have no clue till someone orders one... really. Oh and they ship from east coast fyi... so i will not get my phone till one pass inspection with no idea how long that will take. He was very eager to cancel the order...

Date of experience: November 29, 2017
Connecticut
1 review
0 helpful votes
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Easy & Convenient
November 30, 2017

I learned about Gazelle last year and have had nothing but positive experiences with them. Everything is super easy and practically too good to be true. I'll be a forever fan.

Date of experience: November 28, 2017
New York
1 review
0 helpful votes
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I experience was excellent from start to finish. A very easy website to work with.
I just received my check and I am over the moon.

Date of experience: November 28, 2017
Arizona
1 review
0 helpful votes
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Wonderful
November 29, 2017

Sold my iPhone 6s and was offered about $185, which is fair. But then they offered an extra $15 if I took that money in Amazon credit. Awesome deal and I was able to buy some much needed items on Amazon.com. The process was simple and quick. They give you step by step instructions that are very hard to mess up. Will sell to them again next time.

Date of experience: November 28, 2017
Montana
1 review
1 helpful vote
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As expected
November 29, 2017

Everything went as expected with this transaction of trading in my old laptop. The only issue I had was not receiving the return box in a timely manner. But when I contacted them about the problem, the box showed up the very next day--and that was a Sunday. After that, everything went as they described.

Date of experience: November 28, 2017
Georgia
1 review
0 helpful votes
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Perfect
November 30, 2017

Gazelle is easy to use, quick to process and pay out your sum. My favorite part is the prelabeled box they send you, it even comes with cushion material and tape! I will use Gazelle for all my tech transactions in the future.

Date of experience: November 28, 2017
New York
1 review
0 helpful votes
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MacBook Pro Sale
November 30, 2017

Seamless process! Received exactly what I was quoted. Everything was timely, from receiving the box to pack up the computer to shipping it via FedEx and of course receiving my payment! #lovegazelle

Date of experience: November 28, 2017

About the Business

Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.


gazelle.com
Founded in 2006