Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 8th among Consignment sites.
Super easy transactions, and swift payment. Get money for those old phones and tablets and go shopping!
I have done business with Gazelle many times and each experience is the same smooth, consistent, and simple one as previous. You may - and that's 'may' - find an offering of a few dollars more but the simplicity, speed, and safety at a very fair buyback price is why Gazelle is the best choice.
What a joke this service is... took them 3 days to process my order, then another FIVE days to ship. Took over 2 weeks for phone to hopefully arrive. Unless you love having hundred upon hundreds of your hard earned money held hostage by an incompetent shipping facility, do not buy from these clowns
Very easy transaction. Payment was very quick. Rated my phone my phone on the we site and ordered s box. Put the phone in the box and mailed it. Received confirmation and payment the same day.
3rd time I have used Gazelle. Process is smooth and without surprises. Quick service and payout. Will use again in the future.
This is the second time I have used Gazelle to sell an old phone. Has been a great experience both times. Much better to get cash than credits from my phone provider.
Very efficient and reliable service for selling your phone. Response and payment is quick. Prepaid box makes mailing the phone stress free and safe.
Sold them my old phone, no problem. I wish I had my old battery back. I didn't have to charge it charge it twice a day.
Gazelle did not ship the shipping label and box to me to send the iPhone to them per their contract. They sent me an email stating my contract would expire soon and directed me to customer service to resolve the issue. The Customer Service Department did not address the issue and when I asked to escalate hung up- and that after 2 excruciating long holds..
I always have concerns when I put my device in the mail without seeing the money first, but with Gazelle you can trust that they will provide an honest appraisal and pay you ASAP. Oh and they pay more than any other anyone else and make as painless as possible. They are the best!
Gazelle makes it easy to turn in damaged electronics for cash! My son's ipad screen was shattered beyond belief. But we still got something for it. Thank you!
Received payment promptly as promised. Free shipping was great and the price offered was the best I could find
Thanks, will use again
Transaction was very efficient, from receiving mailing information to receiving emails on receipt, evaluation of items, and sending payment.
Where is my phone paid for overnight 26.00 and in third day now no tracking number and they do not answer the phone or return emails
Update
After 1 hour on the phone. Find out phone did not pass inspection 6 times so they could not ship. But told devices checked when they buy them so they selling devices they really have no clue till someone orders one... really. Oh and they ship from east coast fyi... so i will not get my phone till one pass inspection with no idea how long that will take. He was very eager to cancel the order...
I learned about Gazelle last year and have had nothing but positive experiences with them. Everything is super easy and practically too good to be true. I'll be a forever fan.
I experience was excellent from start to finish. A very easy website to work with.
I just received my check and I am over the moon.
Sold my iPhone 6s and was offered about $185, which is fair. But then they offered an extra $15 if I took that money in Amazon credit. Awesome deal and I was able to buy some much needed items on Amazon.com. The process was simple and quick. They give you step by step instructions that are very hard to mess up. Will sell to them again next time.
Everything went as expected with this transaction of trading in my old laptop. The only issue I had was not receiving the return box in a timely manner. But when I contacted them about the problem, the box showed up the very next day--and that was a Sunday. After that, everything went as they described.
Gazelle is easy to use, quick to process and pay out your sum. My favorite part is the prelabeled box they send you, it even comes with cushion material and tape! I will use Gazelle for all my tech transactions in the future.
Seamless process! Received exactly what I was quoted. Everything was timely, from receiving the box to pack up the computer to shipping it via FedEx and of course receiving my payment! #lovegazelle
Answer: No experience with that. Experience with their staff and their customer service, don't fo business with them. My phone was returned in October, and I still have not received my refund. They finally sent me an email saying my return was received, in December but tracking showed it received in October, and still no refund.
Answer: I would not buy from or sell to Gazelle regardless of what they claim.
Answer: No! Dishonest! Had to file a dispute with my credit card company tinged my money back and that took 3 months
Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.