Melanie L.

I sent in a literally brand new Samsung Galaxy S9, I won one and already had one so I took it out of the original box and put it into the Gazelle box and sent it in. I was quoted $215. Four days later I get an email that they could only offer me $120 because my device was not flawless but had signs of wear and scratches. I replied to the email that wasnt possible as it was a brand new device and was told they would need 3-5 days to reassess it. I checked the USPS tracking info and Gazelle didnt even have my phone yet! It wasnt delivered until the day after they sent the email low balling me. I emailed again with a screen shot of the tracking info and within a couple of hours I got an email that they had sent me the full quoted $215 via PayPal. Had I not been on top of it they would have gotten away with scamming me! Never again will I use them!