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The company has established a reputation for offering affordable, stylish clothing with a variety of options, appealing to customers seeking quality casual wear. However, significant concerns have emerged regarding customer service, particularly around order fulfillment and returns. Many customers report issues with receiving incomplete orders, poor communication, and unhelpful support when attempting to resolve problems. Additionally, there are complaints about product quality inconsistencies and challenges in accessing rewards. Overall, while the brand maintains a loyal customer base, its service shortcomings hinder overall satisfaction and trust.
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It was pleasure to had a deal with your company specially the prices are very reasonable.
The quality of Gap has gone from casual work wear to a much higher standard and is at the level that their flagship Banana Republic stores were at 5-10 years ago.
I being a faithful customer of GAP store for more than 20 years. Loveeee their Clothes good price and very quality Clothes
Love their products, though wish the free shipping could be a bit faster!
I love shopping for my nephews@ Gap.com. They have cute affordable boy clothes. I can always find a good deal!
Same stuff at old navy for cheaper even though you are sister stores
Make sure to check out all online sales. If you sign up for the Gap newsletter, they will let you know about great sales.
I just saved 50% on my entire order by waiting to get my spring clothing. Classic clothes, with a great website, easy interface/shopping cart. Most importantly, better deals and fast shipping.
I am a forever fan of The Gap! I loved the children's clothing when my kids were small, and I still find a lot of my casual wardrobe there. The clothes are excellent quality and there are many classic styles that wear well for years! Jeans are excellent!
I really liked this place a year or two ago, but now it became pretty boring
Comfortable clothing line and easy to navigate website.
Their shipping and return process is so easy. I don't know why other companies can't do it the same way.
I like shopping Gap.com; it is easier than going into the store. There are regular discounts offering 30% - 40% off the already low prices and most sizes are in stock except at the very end of the season. I was really happy that they added user reviews because when buying this stuff online, you can't see the material or how well it is made. The reviews really helped with that.
Returns are easy and refunds fast.
We love the Gap, only when they have sales though:-)
The product diversity, the prices and the discounts they offer are good. Sometimes, really good. I caught 70% once!
One comment I have about their website is that I can not copy the billing address to the shipping address part (it shouldn't be difficult to put a checkbox to copy everything down), and it requires me to rewrite my address any time I want to apply a promo code. Not cool, Gap, not cool!
This might be a problem of using mobile devices to shop from Gap though.
Some nice items if you dig a bit. Amazing prices when stuff is on clearance. OK prices on most other stuff.
My favorite part of the GAP, is GAP kids. They are trendy without be rediculous, or to faddish that I won't buy. Great Quality clothes
Have been a Gap fan for years slightly disappointed in the sales this year not many huge discounts
I'm not really into their normcore line because in my opinion normcore (read - basic) must be the cheapest. But still nice quality
I have browsed many reviews before buying from this site, pretty good clothes, which made me satisfied was that there were no smells of the fabric. Good try.
Answer: During the pandemic, it is actually impossible. They do not have customer service reps and the call just simply says they cannot help you.