business logo of Gap
gap.com
classic, casual, americana, lounge, swimwear men, womenAge 19-25, 26-45, 46-60
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About the business


gap.com
+1 800-427-7895
USA
Gap is part of Gap, Inc.
Clothing item from GapFashion apparel by GapMerchandise from Gap clothing lineGap fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unwashed and unworn
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Blue Jeans Go Green
Responsible Materials: recycled, organic

Product

Style: classic, casual, americana, lounge, swimwear
Body Fit: regular, tall, petite & short
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-427-7895

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Gap?
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Gap Reviews Summary

The company has established a reputation for offering affordable, stylish clothing with a variety of options, appealing to customers seeking quality casual wear. However, significant concerns have emerged regarding customer service, particularly around order fulfillment and returns. Many customers report issues with receiving incomplete orders, poor communication, and unhelpful support when attempting to resolve problems. Additionally, there are complaints about product quality inconsistencies and challenges in accessing rewards. Overall, while the brand maintains a loyal customer base, its service shortcomings hinder overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
29
value
29
shipping
28
returns
22
quality
27

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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It was pleasure to had a deal with your company specially the prices are very reasonable.

Date of experience: May 7, 2015
Florida
6 reviews
11 helpful votes
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The quality of Gap has gone from casual work wear to a much higher standard and is at the level that their flagship Banana Republic stores were at 5-10 years ago.

Date of experience: April 20, 2015
Mississippi
26 reviews
25 helpful votes
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Loveeeee GAP store
April 13, 2015

I being a faithful customer of GAP store for more than 20 years. Loveeee their Clothes good price and very quality Clothes

Date of experience: April 13, 2015
Yusreen A.
Maldives
3 reviews
2 helpful votes
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Great
April 8, 2015

Love their products, though wish the free shipping could be a bit faster!

Date of experience: April 8, 2015
Tennessee
5 reviews
1 helpful vote
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Best Deals
April 7, 2015

I love shopping for my nephews@ Gap.com. They have cute affordable boy clothes. I can always find a good deal!

Date of experience: April 7, 2015
California
10 reviews
6 helpful votes
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Overpriced
April 6, 2015

Same stuff at old navy for cheaper even though you are sister stores

Date of experience: April 6, 2015
New Jersey
14 reviews
25 helpful votes
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Make sure to check out all online sales. If you sign up for the Gap newsletter, they will let you know about great sales.

I just saved 50% on my entire order by waiting to get my spring clothing. Classic clothes, with a great website, easy interface/shopping cart. Most importantly, better deals and fast shipping.

Date of experience: March 19, 2015
North Carolina
5 reviews
25 helpful votes
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I am a forever fan of The Gap! I loved the children's clothing when my kids were small, and I still find a lot of my casual wardrobe there. The clothes are excellent quality and there are many classic styles that wear well for years! Jeans are excellent!

Date of experience: March 16, 2015
GB
4 reviews
10 helpful votes
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Could be better
March 11, 2015

I really liked this place a year or two ago, but now it became pretty boring

Date of experience: March 11, 2015
Spain
3 reviews
4 helpful votes
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Comfortable clothing line and easy to navigate website.

Date of experience: March 11, 2015
Virginia
10 reviews
35 helpful votes
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Easy breazy.
March 10, 2015

Their shipping and return process is so easy. I don't know why other companies can't do it the same way.

Date of experience: March 10, 2015
New York
3 reviews
14 helpful votes
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I like shopping Gap.com; it is easier than going into the store. There are regular discounts offering 30% - 40% off the already low prices and most sizes are in stock except at the very end of the season. I was really happy that they added user reviews because when buying this stuff online, you can't see the material or how well it is made. The reviews really helped with that.

Returns are easy and refunds fast.

Date of experience: March 1, 2015
New York
1 review
0 helpful votes
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Gap Kids
February 20, 2015

Gap kids is really fabulous service, keep it up guys

Date of experience: February 20, 2015
Texas
3 reviews
5 helpful votes
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We love the Gap, only when they have sales though:-)

Date of experience: February 11, 2015
Massachusetts
3 reviews
1 helpful vote
Follow Sheila A.
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The product diversity, the prices and the discounts they offer are good. Sometimes, really good. I caught 70% once!
One comment I have about their website is that I can not copy the billing address to the shipping address part (it shouldn't be difficult to put a checkbox to copy everything down), and it requires me to rewrite my address any time I want to apply a promo code. Not cool, Gap, not cool!
This might be a problem of using mobile devices to shop from Gap though.

Date of experience: February 9, 2015
North Carolina
24 reviews
161 helpful votes
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Some nice items if you dig a bit. Amazing prices when stuff is on clearance. OK prices on most other stuff.

Date of experience: February 1, 2015
Texas
26 reviews
20 helpful votes
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My favorite part of the GAP, is GAP kids. They are trendy without be rediculous, or to faddish that I won't buy. Great Quality clothes

Date of experience: January 29, 2015
Spain
2 reviews
5 helpful votes
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Have been a Gap fan for years slightly disappointed in the sales this year not many huge discounts

Date of experience: January 20, 2015
Kansas
5 reviews
6 helpful votes
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I'm not really into their normcore line because in my opinion normcore (read - basic) must be the cheapest. But still nice quality

Date of experience: January 15, 2015
California
4 reviews
14 helpful votes
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I have browsed many reviews before buying from this site, pretty good clothes, which made me satisfied was that there were no smells of the fabric. Good try.

Date of experience: December 17, 2014