business logo of Gap
gap.com
classic, casual, americana, lounge men, womenAge 19-25, 26-45, 46-60
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About the Business

GAP offers timeless and versatile fashion for the whole family, featuring a diverse collection of clothing for women, men, maternity, kids, and babies. Their clean, confident designs combine comfort and style, making it easy to find outfits for any occasion while staying on-trend.


gap.com
+1 800-427-7895
USA
Gap is part of Gap, Inc.
Founded in 1969
Clothing item from GapFashion apparel by GapMerchandise from Gap clothing lineGap fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Year Founded: 1969
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unwashed and unworn
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Blue Jeans Go Green
Responsible Materials: recycled, organic

Product

Style: classic, casual, americana, lounge
Body Fit: regular, tall, petite & short
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-427-7895

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Gap?
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Reviews Summary

Gap has a rating of 2.4 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gap most frequently mention customer service, credit card and business days. Gap ranks 21st among General Apparel sites.

service
28
value
28
shipping
27
returns
21
quality
26
Netherlands
3 reviews
7 helpful votes
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Best jeans ever!
January 20, 2016

I have couple of pairs that last me for more than 10 years now! Awesome!

Date of experience: January 20, 2016
Spain
2 reviews
5 helpful votes
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Have been a Gap fan for years slightly disappointed in the sales this year not many huge discounts

Date of experience: January 20, 2015
Canada
3 reviews
9 helpful votes
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Good clothing line
August 3, 2015

Gap.com has good clothing line and prices are very economical.
Love to buy cloth from here.

Date of experience: August 3, 2015
PS
13 reviews
2 helpful votes
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I love Gap Kids
August 11, 2016

They got the best quality clothing for my kids. Very stylish and comfortable.

Date of experience: August 11, 2016
Austria
4 reviews
1 helpful vote
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Good
November 8, 2016

Very nice online store. Medium to slow delivery speed, but packed well.

Date of experience: November 7, 2016
New Jersey
7 reviews
42 helpful votes
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Great Place
February 22, 2016

Great place for shopping, especially the children section.

Date of experience: February 22, 2016
Texas
3 reviews
5 helpful votes
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We love the Gap, only when they have sales though:-)

Date of experience: February 11, 2015
Illinois
2 reviews
0 helpful votes
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Excellent quality
January 18, 2021

Love its soft material. Very good place for basics

Date of experience: August 18, 2016
Brazil
4 reviews
10 helpful votes
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Totally love it
March 24, 2016

I can find so much things for my little child it is great!

Date of experience: March 24, 2016
GB
4 reviews
1 helpful vote
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It was a very fast
September 10, 2015

It was a very fast process from request to approval.

Date of experience: September 10, 2015
GB
4 reviews
10 helpful votes
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Could be better
March 11, 2015

I really liked this place a year or two ago, but now it became pretty boring

Date of experience: March 11, 2015
Spain
3 reviews
4 helpful votes
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Comfortable clothing line and easy to navigate website.

Date of experience: March 11, 2015
Alabama
3 reviews
0 helpful votes
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Gap is great!
August 13, 2016

Great prices and cute clothes shipped right to your door.

Date of experience: August 12, 2016
Germany
1 review
0 helpful votes
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It was pleasure to had a deal with your company specially the prices are very reasonable.

Date of experience: May 7, 2015
Canada
15 reviews
22 helpful votes
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Good Experience
June 20, 2016

Regular Shopper. Always a great experience. Usually buy sale
Items.

Date of experience: June 19, 2016
Italy
3 reviews
3 helpful votes
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I love shopping at Gap
September 27, 2015

There are so many things to shop at Gap, simply love it

Date of experience: September 27, 2015
Indiana
2 reviews
4 helpful votes
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Good stuff
April 11, 2016

I usually shop here for kids cloths. Pretty good prices and the quality is not that bad

Date of experience: April 11, 2016
New York
1 review
0 helpful votes
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Gap Kids
February 20, 2015

Gap kids is really fabulous service, keep it up guys

Date of experience: February 20, 2015
Oregon
2 reviews
1 helpful vote
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Good overall
October 8, 2015

It is happy to shop on the official site, some products have discounts.

Date of experience: October 8, 2015
Utah
5 reviews
0 helpful votes
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Good!
December 9, 2016

Good clothes quality and nice choice. Being their client since 5 or 6 years ago. Would recommend!

Date of experience: December 8, 2016