• Gap

Gap

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Gap has a rating of 2.83 stars from 372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gap most frequently mention customer service, credit card, and business days problems. Gap ranks 17th among General Apparel sites.

  • Service
    27
  • Value
    27
  • Shipping
    26
  • Returns
    20
  • Quality
    25
Positive reviews (last 12 months): 30.8%
Positive
4
Neutral
1
Negative
8
13
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I ended up hanging up on the idiot and calling back in to get another customer service person.
How would you rate Gap?
Top Positive Review

“Good quality”

Roy N.
7/20/22

I've always loved this store & their products. They have very good quality clothing for all ages. My mom would buy stuff for us every year when I was little. I have great memories opening Gap gift boxes with my brother around the Christmas tree & fireplace. Their prices aren't low, but they're worth it because they'l last long time due to the great quality. And you can always take advantage of sales/deals via email sign up.

Top Critical Review

“Counterfeit material from authentic Gap UAE website”

Poh Keem L.
12/23/23

I was very surprised to receive counterfeit products of extremely low quality from the official Gap UAE website. The materials were low quality, with a jogger pant displaying conflicting "made in Vietnam" and "made in China" labels. Despite claiming 100% cotton, the tags revealed 77% and 60% cotton in the respective pants. This discrepancy occurred with both of the jogger pants I purchased. I previously purchased a jogger pant at a Gap store, providing evidence that the materials are not identical.

Reviews (372)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (49)
Thumbnail of user claired358
1 review
0 helpful votes
March 24th, 2024

I have been buying from Gap the last ten years and for the first time never received my order over 100 dollars. I called and they do not offer refunds for an item that never arrived. We also have a camera on the house and the mailman never came the day it said it arrived. Had to get the bank involved to file a claim. Disappointed in this service.

Service
Value
Shipping
Quality
Thumbnail of user pohkeem2002
1 review
0 helpful votes
December 23rd, 2023

I was very surprised to receive counterfeit products of extremely low quality from the official Gap UAE website. The materials were low quality, with a jogger pant displaying conflicting "made in Vietnam" and "made in China" labels. Despite claiming 100% cotton, the tags revealed 77% and 60% cotton in the respective pants. This discrepancy occurred with both of the jogger pants I purchased.

I previously purchased a jogger pant at a Gap store, providing evidence that the materials are not identical.

Tip for consumers:
Avoid counterfeit products

Products used:
Joggers

Service
Value
Shipping
Returns
Quality
Thumbnail of user leahs545
2 reviews
3 helpful votes
December 8th, 2023

If you're looking for organic products, don't buy from GAP. Tags do not say 100% organic cotton and they are not certified GOTS. It is also super weird that all of the other reviews on this official GAP FB page are for an investment/trading gig.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizzig
1 review
0 helpful votes
August 2nd, 2023

I got two pairs of dress pants for $80 ea and the side seam on one of the pockets ripped within a week causing my butt to be visible at work. The second pair faded within a month and no longer fits around my waist/torso area. They also don't offer returns if the product has been worn. The material is poor and it's frustrating when you spend your money looking for quality and you end up with the same stuff you get at Walmart.

Thumbnail of user tylerc185
10 reviews
12 helpful votes
June 14th, 2023

Yo! Gap seems to be the best retail company for those seeking for some nice quality clothes for a kinda low price.
I personally was aware of this brand even before it captured the mass market. I thought that it would be a breakthrough, hence nowadays we can behold this picture. Many people wear attire from this brand and it seems to me this tendency will last for several decades more.

Thumbnail of user karik114
1 review
1 helpful vote
December 5th, 2022

I placed an order from Gap on Black Friday. When I received the box there was only 2 items out of the 12 that I ordered As well as two pj onesies from Old Navy which obviously I didn't order from Gap. I called multiple times and finally after the 4th time they said they can't refund my money until I returned those two items. I tried to return them in person and they wouldn't return them and give me a refund for the items I never received. This is absolutely horrible.

Tip for consumers:
Never shop here!

Products used:
When I received the box there was only 2 items out of the 12 that I ordered As well as two pj onesies from Old Navy which obviously I didn't order from Gap. I called multiple times and finally after the 4th time they said they can’t refund my money until I returned those two items. I tried to return them in person and they wouldn’t return them and give me a refund for the items I never received. This is absolutely horrible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user virginial795
1 review
2 helpful votes
November 20th, 2022

Love Gap and there is not a store near us. Tried ordering on lone - what a $#*!ty experience. Only 1/2 order came in package and customer service was no help. Only option was waiting 3-5 business days for something I bought last week, and then reordering it and waiting to see if this time they actually sent it! Feels like I got stolen from. Don't use their on-line mail service because they are a mess. Customer service hung up before I was done. Ugh. What a nightmare of a company!

Tip for consumers:
Don’t order on-line. Shop elsewhere if there isn’t a brick and mortar store nearby.

Products used:
Hat and jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user eleanorr120
1 review
0 helpful votes
August 17th, 2023

I was trying to find a green zip up hoodie, but it would show me stuff for toddlers, men, girls, baby gap stuff, and it wouldn't show me a green zip a hoodie. And I tried clicking new clothes, but it showed me a list that I couldn't interact with any of the clothing items or sizing areas, and overall it was very frustrating and I ended up not finding it at all. And my kid got upset.

Thumbnail of user sigmundg1
6 reviews
2 helpful votes
August 5th, 2023

Top mass-market clothes for its price. I mean, the price is cheap, while the quality of clothes is on a high level.
If you wear casual clothes everyday then Gap is definitely for you.
I love their minimalistic style in t's and I gotta big collection of their t-shirts with different colors.

Thumbnail of user davea650
2 reviews
4 helpful votes
March 28th, 2022

I will never purchase anything from this store again. I purchased online and by the time I received it tried it on and figured out how to do a return. It was too late to return so now I'm stuck with clothing that has zero value to me and I can't even get a refund. When I tried to call their customer service I got stuck with someone who didn't even speak English and hung up on me. Horrible experience.

Tip for consumers:
She was very rude and unprofessional. Hung up on me in the middle of our conversation. Will NEVER do business with GAP again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user royn160
1 review
1 helpful vote
July 20th, 2022

I've always loved this store & their products. They have very good quality clothing for all ages. My mom would buy stuff for us every year when I was little. I have great memories opening Gap gift boxes with my brother around the Christmas tree & fireplace. Their prices aren't low, but they're worth it because they'l last long time due to the great quality. And you can always take advantage of sales/deals via email sign up.

Service
Value
Quality
Thumbnail of user kellym2095
1 review
0 helpful votes
November 14th, 2022

I purchased a gift card online October 31,2022. They credited my account for $100 on November 1,2022. I have yet to receive the gift card. I have called customer service everyday for 4 days in a row and could not get one person to help me that could speak English or anyone in the USA. I kept getting the run around and still DO NOT have my gift card or my refund. I have been a GAP shopper most of my life and will NEVER shop there again.

Tip for consumers:
Don’t shop at The Gap

Products used:
None. No product delivered and no refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterk1670
1 review
0 helpful votes
May 9th, 2023

Just return two new items, ran two remote different locations. One is outlet store and cannot receive return. Several days later went retail store and refuse due to over return day and told me the online shop has 60 days. Call online department, being told change back to 30days for return. Ask to talk with manager and no explain to me that the manager is not available and ask me to call tomorrow. Only 20 dollar items, my gasoline and time cost is already over the $20. Not about money, Just DO NOT like Gap's customer service.

Products used:
socks and sunglass for baby

Service
Value
Shipping
Returns
Quality
Thumbnail of user joannchieffalo
1 review
0 helpful votes
May 22nd, 2023

They may have some cute stuff but if you need to return anything, good luck. It's been 3 weeks and 3 phone calls later and they are still "looking into it". I was told 7 days for a credit.

Service
Returns
Thumbnail of user trieul2
13 reviews
0 helpful votes
July 2nd, 2023

Nice basic t-shirts and you can get them with a big discount. I order here regularly and the quality is on a high level.

Thumbnail of user ra281
1 review
1 helpful vote
January 13th, 2023

I have been shopping at Gap for years. There is no longer a store in my city so I am forced to order online. I bought a flannel shirt on 12/26 that was discounted 40%. I never saw that it was a final sale. Any final sale I've purchased is discounted a least 70%. The shirt is too small and when I called to get a return I was told it was a final sale and not eligible for return UNDER ANY CIRCUMSTANCES. So now I am out $58 for a shirt I can't wear. THIS IS A SCAM. I will never give Gap my business again.

Thumbnail of user haten
2 reviews
6 helpful votes
July 21st, 2022
Verified purchase

I ordered 2 dress online and received my order not only late but both dress still have the store plastic security tags attached! I spent hours trying to remove it and hurt myself so I contact customer service and request a printed return label to send to so I can return it. They refuse and said company policy do not send out printed return label to customer. I already told them the nearest store to me will be hours for driving so I need to return it by mail but I don't have a printer to print, they still refuse to send me the return label and demand me to drive hours to the store to have the plastic security tags remove from store.
They are using overseas CS for online chat so they do not care how their customer felt and they don't care about return customer.

Tip for consumers:
worst customer service in the U.S.

Service
Value
Shipping
Returns
Quality
Thumbnail of user of10
1 review
1 helpful vote
February 13th, 2022

Gap sent me an email that I'd get 25% off jeans if I let them text me. I did and then the code only works on regularly priced items. I tried to call them and got sent to a sales call for a medical alert device and the woman on the other end wouldn't stop talking. I never could get through to a Gap representative to ask about the promotion. I've given up and unsubscribed, removing the 5 items I had in my cart. I can go somewhere else for jeans.

Thumbnail of user edl638
1 review
1 helpful vote
July 18th, 2022

This was actually the first purchase I'd ever made at the gap. I purchased the cozy slouchy sweater in green and I absolutely love it! I was a bit hesitant because their clothing typically runs smaller but this is one of the most comfortable sweaters I've ever purchased. Not to mention the color and soft material is wonderful. The online sales are especially great, clothing goes down to $8 and the material is just wonderful.

Service
Value
Shipping
Quality
Thumbnail of user helenc343
1 review
22 helpful votes
May 22nd, 2020

I really like this store! They have a large selection in all categories, at fairly affordable prices and good quality products. So far there is always everything you need - quite fast shipment, quality in line with expectations, good price, and cheap shipment (about 2-5 dollars). I will definitely order something again. I recommend shopping in this store.

Thumbnail of user gr148
1 review
2 helpful votes
August 22nd, 2021

I tried to post a product review on GAP's website, but it seems GAP doesn't post negative reviews :( I am therefore writing this review here because I bought a set of 3 kids masks in the spring of 2021 for $3.99; these same masks are now $25. It seems GAP is taking advantage of children heading back to school during a fourth wave. This is especially deplorable given that children are at significant risk because they cannot yet be vaccinated. This is price gouging at its worst! I am disgusted with GAP.

Thumbnail of user dianaa602
1 review
0 helpful votes
August 8th, 2022

I was always happy with Gap clothes and their shipping policy, but this time my experience was disappointing. I ordered ten items for my kids, and even chosen ' not urgent' option for the delivery to give them time to do my order properly. But instead of kid's pajama, I received somebody else's bra!
And after talking to a customer service representative I learned that I need to pay one more time for my missing item! And only after they receive this bra, they will return my money. No trust at all, and so much effort to fix Gap's mistake...

Thumbnail of user robertc6205
3 reviews
0 helpful votes
November 2nd, 2022

Amazing! 2nd time I've ordered this product and the quality is perfect and the speed of delivery, incredible! I highly recommend doing business with them!

Thumbnail of user jenniferv1141
1 review
1 helpful vote
July 8th, 2022

I went to the store and fell in love with a bunch of dresses, but realized the prices were much better online. So I ordered online. Turns out I didn't like any of the dresses. Gap is the only store you can't return your online orders in the store. So I mailed them back, it's been 3 weeks and the packages have yet to make it to their facility. If returning in store I would have my refund back in a few days, not a few weeks. Never buying from the gap again. Hey Gap, it's not 1996 anymore, get with the times!

Tip for consumers:
Buy somewhere else

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user cherrieb15
1 review
0 helpful votes
September 18th, 2021

Gap: This review has to do with "Best Employee"
I have frequented (a lot) your store on Chestnut St. In San Francisco for years. Ree Diamond is just the best…always cheerful, but her best quality is "suggestions and choices". She has a personal interest for Gap making suggestions and ideas that might aid your HUNT. ……. Kudos REE‍

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop womens, mens, maternity, kids & baby clothes at Gap online and find the perfect pair of jeans, t-shirts, dresses and more for the whole family.

How do I know I can trust these reviews about Gap?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

2.8
372 reviews
Have a question about Gap?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business