About the Business
GAP offers timeless and versatile fashion for the whole family, featuring a diverse collection of clothing for women, men, maternity, kids, and babies. Their clean, confident designs combine comfort and style, making it easy to find outfits for any occasion while staying on-trend.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Quiksilver
Carhartt
Elwood
Girlfriend Collective
KOTN
Loft
Original Penguin
SuperfitHero
The Bar
Kettlewell
Democracy
Outdoor Voices
Reviews Summary
Gap has a rating of 2.4 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gap most frequently mention customer service, credit card and business days. Gap ranks 21st among General Apparel sites.
As good as the store. I have placed several orders from Gap online and have had no issues -------------------
So I got an email saying i got a card with then when I didn't and dons even shop there I don't recommend if I could give a zero I would we keep calling and they keep hanging up
I am quite satisfied with the way my order has been handled and the customer support. The clothes I receive are always great quality and undamaged.
Good items with very cheaper prices. Quality products. Very nice handling with less number of days in transit.
I have been on this site for a long time. And the service is not bad. For a man like me, always shopping online. I think the site make me satisfied.
Always great quality and great prices. I love Gap. I shop for myself as well as my son. 75% of my wardrobe is G so.
Some nice items if you dig a bit. Amazing prices when stuff is on clearance. OK prices on most other stuff.
Has anyone else noticed that the Gap defaults to in store pickup for online orders?
Obviously I don't want to come to the store! It's WHY I SHOP ONLINE!
They stopped having a young boys line of clothing size 14/ They canter to girls. The boys clothing are awful
Great job. Thank you for the quality, variety, and excellence in fashion. Fast shipping. Affordable prices. Thank you for all
Always get great, deals. I have, always had awesome service online, and in stores. Very nice great customer service.
Great store
I only had good experiences with the store, very reliable, great price, good products, great support. Highly recommend the shop at all.
Great store! With a great selection and quality! Thanks to the staff for your service and for your work!
Love shopping here. The prices are amazing and the ship time are very very very quick. A+ across the board
I have ordered a lot of tops from Gap. Some seem to fit strange and the quality is not really high. Usually just wear around home.
Quality North American Clothier
Love the seasonal clothing lines they come out with.
Good looking stores
Overall good clothing for kids but the deliveries take much too long. This might be because we are ordering from Canada so 4 stars.
Easy to shop. Most products are quality. Love their jeans, disappointed that you can't use discount codes on them. Shipping takes a little long.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members