WORST CUSTOMER SERVICE EVER! For some reason I was signed up for the cap credit card. When I received the first letter they sent me about it, I called their customer service and they said that my application would be deleted and everything was taken care of. I then received another letter today. THREE WEEKS AFTER they said it was taken care of saying that my credit card was approved. I then had to *******@gap again where I was hung up on and transferred SEVERAL times to finally speak to someone that could help me. She was unbelievably rude and unhelpful. She said that my application was redacted and when I asked for my name and details to be removed from the system she proceeded to create an inquiry into this, and said I would receive a letter in twenty days. When I asked why it would take twenty days to just delete my basic information from the system and what the letter would say she was unable to give me any further information. And then threatened me that she would not send my inquiry in. Needless to say I am extremely annoyed, aggravated, and among other things will not be *******@gap at any of their stores or sister stores. It is a complete outrage to be treated like this when this *******@gap mistake.

I posted this on Gap's Facebook page and they responded almost a day later that they do not deal with the card accounts and I need to speak to Synergy Bank that is in charge of this. So now I have wasted my time yesterday and do not understand what the woman I spoke to on the phone was doing?

My order took 3 weeks to ship. First UPS to my local post office, and then from USPS to my residence. Tracking showed it arrived at my post office, but the local post office was unable to deliver: "addressee unknown" per tracking.
The confirmation email from Gap showed my correct name and address so, I don't understand how the label could have been misprinted.
USPS returned my package to Gap. I called Gap customer service and spoke with "Robert." There was a clear language barrier, and it took a long time for us to communicate effectively.
Finally, I was offered to either reorder or refund. I chose refund because I didn't know what caused the initial problem and didn't feel like gambling that day.
My total paid was $69.51. Robert tells me to hold. After a long while, I begin to get concerned that the call was dropped, but he eventually comes back on and says he processed the refund and I should see it in 3 to 5 business days. Great. Then he says the total refund is$62, ok?
No, Robert. That is not OK. I paid $69.51. After another lengthy discussion due to a language barrier, he finally agrees to refund shipping. After all, it was not my choice to have the package returned. It never made it out of the post office, and I had no control over that.
I received 2 emails, one for the cost of the products and another for the shipping, confirming a refund for both. The money has not made it to my account yet, but at least I have a virtual paper trail.
I tried to email Gap customer service to alert them to the aggravating scenario. They no longer accept emails. The auto response I received was that they no longer read/respond to emails and provided me the same customer service # that has the aggravating language barrier issue.
I was hoping that Gap would rebound post- covid. They haven't.