business logo of Gap
gap.com
classic, casual, americana, lounge men, womenAge 19-25, 26-45, 46-60
Write a Review

About the Business

GAP offers timeless and versatile fashion for the whole family, featuring a diverse collection of clothing for women, men, maternity, kids, and babies. Their clean, confident designs combine comfort and style, making it easy to find outfits for any occasion while staying on-trend.


gap.com
+1 800-427-7895
USA
Gap is part of Gap, Inc.
Founded in 1969
Clothing item from GapFashion apparel by GapMerchandise from Gap clothing lineGap fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Year Founded: 1969
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unwashed and unworn
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Blue Jeans Go Green
Responsible Materials: recycled, organic

Product

Style: classic, casual, americana, lounge
Body Fit: regular, tall, petite & short
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-427-7895

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Gap?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Gap has a rating of 2.4 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gap most frequently mention customer service, credit card and business days. Gap ranks 21st among General Apparel sites.

service
28
value
28
shipping
27
returns
21
quality
26
Lithuania
2 reviews
6 helpful votes
Follow Larson B.
Unfollow Larson B.
Send Message
Share Review
Report Review

Ordered 3 pairs of shoes for my wife, returned 2, and kept the last pair which she loves. Amazing service and selection. Will be back!

Date of experience: November 24, 2013
Canada
5 reviews
0 helpful votes
Follow Wendy T.
Unfollow Wendy T.
Send Message
Share Review
Report Review

Everyday clothes for all
October 10, 2017

My go-to place to get quick everyday clothes shopping that are good quality and look nice. I'm a fan but there really need to be more dress chooses

Date of experience: October 9, 2017
Texas
5 reviews
3 helpful votes
Follow Paula P.
Unfollow Paula P.
Send Message
Share Review
Report Review

I have dressed my boys in gap clothing for the last te n years
And. They offer great coupons
Plus the outfits all look sharp

Date of experience: April 12, 2016
Thailand
5 reviews
5 helpful votes
Follow Jan L.
Unfollow Jan L.
Send Message
Share Review
Report Review

Cologne and Perfume
September 28, 2015

I love the scent of Gap's cologne and perfume, whenever my Auntie visit's U.S. there's no fail of asking her to buy some for me. :)

Date of experience: September 28, 2015
Germany
14 reviews
36 helpful votes
Follow Irene M.
Unfollow Irene M.
Send Message
Share Review
Report Review

The perfume was requested by a nephew for a gift and I've ordered twice he loves it so much! Will most definitely buy again;-)

Date of experience: May 27, 2014
California
7 reviews
28 helpful votes
Follow Quinn W.
Unfollow Quinn W.
Send Message
Share Review
Report Review

Fast shipping
May 9, 2015

I seem to get thing rather quickly. I only shop during the sales, and mostly for my boyfriend. Their customer service is great,

Date of experience: May 8, 2015
California
14 reviews
13 helpful votes
Follow Ghadir G.
Unfollow Ghadir G.
Send Message
Share Review
Report Review

Though I expect more fit to me, actually its size is a bit too large. But basically I like this colour and design.

Date of experience: May 19, 2014
New Jersey
9 reviews
0 helpful votes
Follow Chad W.
Unfollow Chad W.
Send Message
Share Review
Report Review

Great
January 18, 2021

I had only great experience by buying their production. So I also advices it to my friends and you;)
Have a nice day.

Date of experience: November 25, 2016
Georgia
14 reviews
25 helpful votes
Follow Tanyon G.
Unfollow Tanyon G.
Send Message
Share Review
Report Review

I love Gap Brand
May 14, 2021

I love the website sales are always available they have big men sizes only set back you have 2 hours to buy.

Date of experience: May 13, 2021
India
3 reviews
1 helpful vote
Follow Marion N.
Unfollow Marion N.
Send Message
Share Review
Report Review

Amazing experience
January 22, 2017

I really love the gap products. Their website is so easy to navigate and its more convenient to purchase online. Thanks.

Date of experience: January 22, 2017
New York
2 reviews
7 helpful votes
Follow marlene s.
Unfollow marlene s.
Send Message
Share Review
Report Review

Honest
November 8, 2017

When I goes to gap I get a warm welcome they are honest good quality clothes delivery on time very nice

Date of experience: November 7, 2017
Florida
7 reviews
2 helpful votes
Follow van s.
Unfollow van s.
Send Message
Share Review
Report Review

Gap has been a great place for sharp looking clothes at fair prices for decades

Keep up the good work

Date of experience: November 20, 2016
Georgia
12 reviews
40 helpful votes
Follow Keary W.
Unfollow Keary W.
Send Message
Share Review
Report Review

Great products
February 16, 2017

Timeless designs but too overpriced, I like how they keep it simple and classic. Cant go wrong with their designs.

Date of experience: February 16, 2017
Tennessee
5 reviews
1 helpful vote
Follow KORI F.
Unfollow KORI F.
Send Message
Share Review
Report Review

Best Deals
April 7, 2015

I love shopping for my nephews@ Gap.com. They have cute affordable boy clothes. I can always find a good deal!

Date of experience: April 7, 2015
GB
6 reviews
1 helpful vote
Follow clive h.
Unfollow clive h.
Send Message
Share Review
Report Review

I like buying my tops and jeans at gap. Never had an issue with them fitting me. Because of my size this is very important to me.

Date of experience: September 18, 2015
Illinois
7 reviews
0 helpful votes
Follow Adam G.
Unfollow Adam G.
Send Message
Share Review
Report Review

Love the site
August 27, 2015

I love their clothes. Specially when they put sales on the website. Its always what i expect to receive.

Date of experience: August 27, 2015
Canada
5 reviews
4 helpful votes
Follow Tania T.
Unfollow Tania T.
Send Message
Share Review
Report Review

The Gap store in Mississauga does not have a good layout and moreover the staff is not friendly Customer friendly staff is important to mantain sales and this store does not have it.

Date of experience: December 21, 2016
India
5 reviews
0 helpful votes
Follow Joseph B.
Unfollow Joseph B.
Send Message
Share Review
Report Review

''Highly Recommended''
October 31, 2020

For basics like tees, sweater, jeans, this is my fav and GAP is perfect. The cost of clothing is fair. Very good customer support.

Date of experience: October 31, 2020
Ukraine
6 reviews
36 helpful votes
Follow Matthais H.
Unfollow Matthais H.
Send Message
Share Review
Report Review

Great online store
February 25, 2013

Great online store. Great selection and godd prices. Their web site is very functional. I will continue to shop at the Gap on line.

Date of experience: February 25, 2013
Kansas
5 reviews
6 helpful votes
Follow Patty S.
Unfollow Patty S.
Send Message
Share Review
Report Review

I'm not really into their normcore line because in my opinion normcore (read - basic) must be the cheapest. But still nice quality

Date of experience: January 15, 2015