The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
Quality packaging, thorough instructions, the cost really is insurance for your phone screen. My screen protector cracked and it was replaced free of charge plus $9.00 shipping. I originally paid $50 for the screen. Still wondering what was I thinking.
Cheap product, lasted 6 weeks before it started peeling off. ATT installed it with 0 bubbles underneath and it still peeled off on top left corner and then spread. If it wasn't for the warranty, I would have went with a far superior product which I'll do after this one starts to peel.
The directions were clear and concise, overall this is a great product. My whole family uses it. 100 words is too long. You have to find a better way to do this.
I have written to you a number and also told the peop; e at A T&T were I bought 2 of your Gadetguard about my problem but I don't seem to get any were I only get a number in the box to reg. One of them the other box did not have one went back to store they did not have it so of mine broke and then my husband broke please someone call me thank you Evelyn Gibson *******111 Thank You Again
I received my product however there is no new pin to register the product. How am I able to receive a pin for the product?
I got my order and put in on my phone. So excited to have a screen protector that doesn't look like a screen protector!
Great customer service and great product. These screen protectors have saved so much money on replacing broken screens and you can't beat the warranty offered.
Easy to order and received very quickly. Product packaged very well, directions included and screen wipes included which was a nice extra.
Received my replacement screen protector quickly! Great to have a nice looking screen again! Thanks!
It is so easy to replace and is the ONLY product I trust to protect my device. I've used Gadgetgaurd for years and it's always been reliable.
The product came in the mail sooner than expected! This is my third time reordering it over the course of 3 years, so I am happy I got this brand that allows me to reorder one as soon as mine cracks.
Easy to place order for replacement. Website user friendly. Quick shipping. Would recommend purchasing from gadgetguard to friends.
After a few months I had dropped my phone and ended up with a cracked screen protector. I requested a replacement and with in a few days it showed in the mail. Instead of installing the guard myself, I went to my AT&T and had them put it on. Works & looks great!
I love the gadget guard glass protector on my phone! I am thankful that one of the representatives was able to help me in being able to order a new one
Great service and fast delivery time. Thank you very much for the assistance in ordering a replacement screen protector.
Great delivery time. Please with the service and website navigation. I'll be using Gadget Guard again!
I'm a believer in gadget guard. I won't own a cell phone without their screen saver on it. The warranty that covers your back is worth it's weight in GOLD!
The screen protected my S9 when I dropped my phone. Replacement screen arrived in three days! Great support, remember to register
I bought a GG glass for my iPhone a few months ago. I have since needed a replacement. Luckily I remembered to 'register' it within the 15 days of purchase. I went online, accessed my account and ordered a new glass, paying about $6 for shipping. Installation instructions were simple and effective. I wonder how many replacements I can get (if needed) under my one registration.
The item arrive on time, is in good condition, it was easy to install, it is a good protector, i love it.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.