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Gadget GuardReviews 1,583

3.2
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Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

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Pennsylvania
1 review
0 helpful votes
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I forgot my password, technical support responded very quickly and help me. My order was placed and received very fast. Awesome product.

Date of experience: August 25, 2018
Virginia
1 review
0 helpful votes
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Disappointed
August 25, 2018

For the price I paid for the original screen protector I figured it would not be a one shot display gaurd. No real surprise! I think I will not replace the next broken screen saver for the cost I basically just paid for 2 screen saver anyhow! I have phone insurance anyhow!

Joe

Date of experience: August 24, 2018
Canada
2 reviews
4 helpful votes
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My first Black Ice broke so I requested for the replacement as per warranty. It was processed and shipped right away :)

Date of experience: August 23, 2018
Georgia
1 review
0 helpful votes
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Great Service
August 23, 2018

Very prompt service for removing the replacement screen protector. I will be buying all future items from you. Thank you

Date of experience: August 23, 2018
Pennsylvania
1 review
0 helpful votes
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Reliable
August 23, 2018

This product works and protected my phone when it fell to the floor. The screen protector was damaged but my phone was in great shape not a scratch on it

Date of experience: August 23, 2018
Georgia
2 reviews
0 helpful votes
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Glad we registered. Never had to replace one before. Glad we took to Store to have employee install new one.

Date of experience: August 23, 2018
Michigan
1 review
0 helpful votes
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Great
August 23, 2018

I found this to be an Easy and Painless process for a warranty. I orderedonline paid $5 for shipping and received the replacement within a week.

Date of experience: August 23, 2018
Maryland
1 review
0 helpful votes
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True to it's word
August 22, 2018

Super satisfied!
What you get is what the product really is, it's a really strong. My sons iPhone is a good description of how excellent the gadget guard screens are he phone is always falling, but it doesn't crack like other screen when it drops, like the fourth or fifth time it beaks yeah but lucky its only the top glass not your phone screen. I say because I've been a custermer since 2016.

Date of experience: August 22, 2018
New Jersey
1 review
0 helpful votes
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Dropped phone, guard cracked but not my actual screen.
Thank God replacement came quickly
Thank you

Date of experience: August 21, 2018
Alaska
1 review
0 helpful votes
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Quick arrival
August 21, 2018

Arrived quickly, but the corner immediately cracked. I blame poor application and not the product. Would still purchase again, but dont think it's worth the price

Date of experience: August 21, 2018
Virginia
1 review
0 helpful votes
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Perfect
August 21, 2018

I got a free replacement like you promised and it came in perfectly. The instructions to set it up were straightforward and easy to understand.

Date of experience: August 21, 2018
New Hampshire
1 review
0 helpful votes
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I have had my phone and face guard for two years. It was really ratty from use and wear. They replaced this guard with little hassle

Date of experience: August 20, 2018
North Dakota
1 review
0 helpful votes
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Kind of a bummer that B Mobile has changed to this process but it worked out fine. The kit seems pretty comprehensive, but I chose to take it to my store and have them take care of it since they do it every day.

Date of experience: August 20, 2018
Michigan
1 review
0 helpful votes
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Excellent
August 20, 2018

We had to get a tablet replaced for our business so in turn we had to order another replacement screen protector, that came in 7 days with no issues. Guarantee was honored! Thank you!

Date of experience: August 20, 2018
Delaware
1 review
0 helpful votes
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Best ever
August 20, 2018

Great products from a great company! Really appreciate their quick delivery and follow up after the sale is complete. I will never use another protector.

Date of experience: August 20, 2018
Indiana
1 review
0 helpful votes
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Excellent
August 18, 2018

My first screen protector cracked (after MANY hard drops) and when i sent in a ticket i received my new one within four business days. Very pleased.

Date of experience: August 18, 2018
North Carolina
1 review
0 helpful votes
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Warrant service
August 18, 2018

When we purchased our new iPhoneX's, we also purchased a BlackIce+ for each one. About a month after we installed the screen protectors, my wife dropped hers onto a gravel parking lot, and sustained a "spiderweb" crack in the center of the protector. Within 3 days of submitting our claim, we received the replacement! Great service, guys!

Date of experience: August 17, 2018
Canada
1 review
0 helpful votes
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Package came quickly and was really well packaged and had great branding on the outside. Awesome experience! Came with everything I needed to replace my screen protector

Date of experience: August 17, 2018
Wisconsin
1 review
0 helpful votes
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Fantastic service!
August 18, 2018

Never have an issue... replacement is easy peasy! Will never buy another type of protection. You need to get this for all your gadgets.

Date of experience: August 17, 2018
Georgia
1 review
0 helpful votes
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Extremely helpful customer service! Would highly recommend! Fast delivery too! They stand behind their product!

Date of experience: August 17, 2018