The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
I forgot my password, technical support responded very quickly and help me. My order was placed and received very fast. Awesome product.
For the price I paid for the original screen protector I figured it would not be a one shot display gaurd. No real surprise! I think I will not replace the next broken screen saver for the cost I basically just paid for 2 screen saver anyhow! I have phone insurance anyhow!
Joe
My first Black Ice broke so I requested for the replacement as per warranty. It was processed and shipped right away :)
Very prompt service for removing the replacement screen protector. I will be buying all future items from you. Thank you
This product works and protected my phone when it fell to the floor. The screen protector was damaged but my phone was in great shape not a scratch on it
Glad we registered. Never had to replace one before. Glad we took to Store to have employee install new one.
I found this to be an Easy and Painless process for a warranty. I orderedonline paid $5 for shipping and received the replacement within a week.
Super satisfied!
What you get is what the product really is, it's a really strong. My sons iPhone is a good description of how excellent the gadget guard screens are he phone is always falling, but it doesn't crack like other screen when it drops, like the fourth or fifth time it beaks yeah but lucky its only the top glass not your phone screen. I say because I've been a custermer since 2016.
Dropped phone, guard cracked but not my actual screen.
Thank God replacement came quickly
Thank you
Arrived quickly, but the corner immediately cracked. I blame poor application and not the product. Would still purchase again, but dont think it's worth the price
I got a free replacement like you promised and it came in perfectly. The instructions to set it up were straightforward and easy to understand.
I have had my phone and face guard for two years. It was really ratty from use and wear. They replaced this guard with little hassle
Kind of a bummer that B Mobile has changed to this process but it worked out fine. The kit seems pretty comprehensive, but I chose to take it to my store and have them take care of it since they do it every day.
We had to get a tablet replaced for our business so in turn we had to order another replacement screen protector, that came in 7 days with no issues. Guarantee was honored! Thank you!
Great products from a great company! Really appreciate their quick delivery and follow up after the sale is complete. I will never use another protector.
My first screen protector cracked (after MANY hard drops) and when i sent in a ticket i received my new one within four business days. Very pleased.
When we purchased our new iPhoneX's, we also purchased a BlackIce+ for each one. About a month after we installed the screen protectors, my wife dropped hers onto a gravel parking lot, and sustained a "spiderweb" crack in the center of the protector. Within 3 days of submitting our claim, we received the replacement! Great service, guys!
Package came quickly and was really well packaged and had great branding on the outside. Awesome experience! Came with everything I needed to replace my screen protector
Never have an issue... replacement is easy peasy! Will never buy another type of protection. You need to get this for all your gadgets.
Extremely helpful customer service! Would highly recommend! Fast delivery too! They stand behind their product!
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.