The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
My screen protector was great and if you ever break it, their replacements are easy and fast. I have had a great experience so far with gadgetguard screen protectors.
The original guard came off when I dropped my phone. I was sitting on the sofa, so it dropped about 18 inches...
I love this product (Curved Screen Protector), as well as the website and customer service! The guide that is included helped so much to place the screen. Definitely 5 Stars!
When I first bought this screen, I have to admit, it was a little pricey. But with the unlimited available replacements it is well worth it being how often my phone drops and the screen breaks!
I'm good with it. My husband like the screen protector on his phone. Without it it will be too expensive to repair his phone.
Mine cracked probably 6 months after I got it thanks to my toddler. It did it's job and saved my screen, but then I had to replace it. Slightly disappointed that I had to do it at all because I was told this was "toddler proof" by the guy who sold it to me. But replacing this was easier and less expensive than a whole screen replacement for an iPhone, so that's a big plus.
The original took a beating before finally cracking in one corner - hopefully the replacement works as well...
Instructions to install the product were easy to understand, and all items need to make sure phone was clean was greatly appreciated
Scratched the screen saver with keys in my pocket. Got a new one in only a few days. Rhwy absolutely stand behind their products.
Very please with how quickly I got the replacement screen protector! Will continue to use this brand! Had no issues with getting my replacement!
As always my replacement came in on time and all was well.
Wish shipping wasn't as expensive...
I did not want to buy this product, but after having issue with my screen, this company replaced my iphonex guard without any issues
When you buy n they put it on your phone in store was only given receipt. Did not know had to register. People at store never tells you only go on line to replace. Gadgetguard was very helpful in the matter. Hopefully I don't have problem with other phone.
Great product. Gadget guard always delivers. Fine product. I absolutely love the application assistant frame that allows me to apply the protective screen flawlessly. 5 stars
Easy way to create the account and to order the replacement. Very good service and decent delivery time
I have had no problem with ordering and receiving new protectors. All I had to do was go online and order it. My only hesitancy is you can't order two in one sitting. I bought two at one time and wanted to replace both at the same time and couldn't.
I received a replacement screen guard under the warranty program. The ordering process was simple and delivery was expedited efficiently and faster than promised using the US and Canadian mail services. Gadget Guard stands behind their product and warranty program.
Ordering a replacement was super easy and it came in a timely matter! I was very impressed with how easy and smooth the process was!
I like the fact that we can order a new one every time there's something wrong with the other one.
However, I think it's expensive to pay 40$ for the gadget at first and still have to pay 6$ For transport each time we order a new one. But that's the only bad thing
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.