My screen protector is always cracked. Never had one yet that didnt crack right away. Too much of a hassle and cost to get it replaced every other day.
I already used this brand for 3 years which is doing incredible good service and products. Thanks! You guys doing a fantastic job
Gadget Guard Stood Behind Their Replacement Screen Protector Promise. I Received Both Products In The Mail. The Black Ice + Cornice Edition 2.0 For A Samsung Note 8 & Note 9
I like that it protects my S9+, but my 3rd guard? The 1st one, I understand cause I did drop the phone but the last 2 times, I don't know why I'm getting hairline breaks which spiders.
I had a Black Ice screen protector which began to separate all across the top & was slowly moving down the screen. I took the item to my local AT&T where it was purchased & was informed that I would have to contact Gadgetguard. I tried to contact Gadgetguard & could only find a website which wanted me to contact them over the internet & upload a photo. Neither I, nor my wife could figure out how to upload the photo into the claim form. I had to make a second trip to AT&T & luckily got a nice rep who uploaded the photo & got me through the claim process. I received a new screen cover via mail quickly, took it to the store & had it installed. YOU NEED A TELEPHONE NUMBER ON YOUR WEBSITE. THIS DOES, AFTER ALL, CONCERN A PHONE. I HAVE A PHONE AND WANT TO KNOW WHY GADGETGUARD EXPECTS TO DO BUSINESS WITHOUT A TELEPHONE. I AM NOT UPLOADING A PHOTO BECAUSE I DO NOT KNOW HOW TO UPLOAD A PHOTO. YOU HAVE ALL OF MY INFORMATION AND YOU CAN SUPPLY YOUR OWN PROOF OF PURCHASE.
Hi Robert,
Thank you for your honest feedback. We apologize for any frustration this may have caused. We can certainly understand that sometimes it is easier to just talk to someone. However, due to potential long hold times, we do ask customers to make initial contact via email. We also have Live Chat available much of the time. Often, email or chat is the quickest way for us to help. Not all requests via phone can be handled in the way you may expect as there are often times additional information that is required to assist.
Once contact is made via email, if there is still a need to speak to someone, we are happy to provide the correct support phone number to call, once we know a little more about the concern, to make sure to get you to the right place.
Please contact our Customer Support Team at support@gadgetguard.com so they can help you get in touch with us in the way that is required.
Thanks,
Gadget Guard
Product was ok. I bought it at the At&t store for 40bucks and was assured that it wouldn't crack but it did. Had to replace it... shipping was too expensive.
This type of gadget guard for the Samsung 7 Edge does not fit as well as the onew did for the Samsung 6. Glad I've got it lbut not as happy as the guard for previous phones.
Now that I put the new Samsung Galaxy S9+ Curved Tempered Glass Screen Protector on I can't swipe etc. as easily. So, I just took it off and I can swipe just fine.
The cleaning kit I ordered was received quickly. I ordered this product to clean my keyboard and screen on my MacBook Air on the recommendation of the customer service rep at our Simply Mac store.
Placed an order and tried to put in promo codes, they didn't work so I emailed customer service and they added one for me!
This was the best money I've spent! Gadget guard fulfills their promises of reimbursing customers for cracked screens and sending replacement covers. I recommend GG to everyone!
Delivery is always very quick but I was disappointed that shipping increased $2 recently to $7.99. Seems like a lot for a screen protector...
My only problem is that the protective shields do not last very long. I'm lucky to get two months out of a shield before it starts to crack.
Thanks for sending my gadget guard so quickly. It was packaged securely with a brace all around it.My last one lasted me over a year!
They back yo their lifetime guarantee, we have 3 phones registered with them and have had no issues getting new ones even on the same one twice now.
Never have an issue... replacement is easy peasy! Will never buy another type of protection. You need to get this for all your gadgets.
My daughters screen guard cracked after about a year and I had the warranty on it. Ordered up and just paid for shipping. Great job!
Very responsive customer service that viewed my issue and took immediate action. I will tell everyone in need of protective covers of your company.
Overview
Gadget Guard has a rating of 3.2 stars from 1,583 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gadget Guard most frequently mention screen protector, customer service and great product. Gadget Guard ranks 3rd among Gadgets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carla, we’re sorry to hear that your guard arrived broken! We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!