The first one I received was cracked. I reached out and told them and they replaced it. No questions and hassle free. Everything went very smooth and they stand behind their product
So far it works good and I have not had any issues with it.
I dont have a 100 words to write I'm just trying to confirm I received the reapplied product
This is a good screen protector nice and clear seems very durable my only problem was putting it on I missed a speck of dust and it caused a very visible bubble
Thank you for the easy ordering process and quick response! I love that you will replace the broken guard so easily. Makes for a great investment-and I would rather my guard crack than my screen!
Thought it was just my screen protector that was cracked, but when changing to the new product, found a few cracks on my phone screen. There goes my trade in value on my galaxy 8
I drop my phone A LOT. I took off the screen protector full of cracks in it. But no break on my actual screen! Replaced it with a free sceeen protector thank to their warranty.
Was sold this "screen protector" at a Verizon Wireless store by the sales rep who stated it was exactly the same thing as one of the glass screen protectors I have been using. Are you sure? Yes sir, the also has a great warranty. So I decided to give it a try…
I have never broke an iPhone screen in all my years of owning them so I was shocked when a slight drop on the case caused the corner of the iPhone screen to crack. I reached out to Verizon Wireless and basically they said you are ok your own with Gadget Guard. So I went through their website, filed a claim and showed up at a place that was "in network" for the screen repair. The guy at this place, UBreakiFix, tried to charge me over $500 to replace the screen (gadget guard on reimburses up to $250). So did not do that and went through Apple because I have Applecare on all of the Apple devices I own. This was a smooth, although timely, repair that only cost me $30 out of pocket. Before I had a chance to get to the Verizon store and purchase and actual glass screen protector my phone dropped out of my pocket and cracked again! Decade plus never a crack now two within a week.
So now I must use the AppleCare claim again, waste more time and I still have to go buy a real screen protector because this gadget guard product is horrible.
The support has been just as bad with no one answering phones, two days to send an email back and only offering me $30 for all of this inconvenience.
Take away - stick with the glass screen protectors! They work so much better than gadget guard!
Glad there is a warranty on this product! Thank you for sending my new screen protector so fast. So happy I got this brand so it could be replaced once it cracked and didnt have to buy a new one.
While I really appreciate the ability to have the gadget guard replaced, which I recently did and that process was seamless, I don't like that the guard does not cover the home button. That was the part that cracked on my phone within 3 weeks of purchasing the new phone and gadget guard, so the only part that isn't covered by this piece either physically or by warrenty. I can't speak to the process of this company paying for a screen to be fixed since as far as I knew my broken piece is not covered. Also, shortly after the phone broke, I sent an email specifically asking if the warranty would cover the home button being replaced (I finally found out that with an iphone 8 the whole screen had to be replaced due to the home button being connected to a circuit board, I believe) and I only received a standard reply email with instructions on how to file a claim. I didn't end up filing because I didn't get a straight answer and I needed my phone fixed as soon as possible. Due to this situation as well as the additional reviews on the product I will be looking for a different type of protection for my phone. These phones have become extremely expensive for an item that is used so often and had a higher likelihood of incurring damage.
For spending just a couple dollars on shipping to replace my heavily used screen protector, its worth it. It's a good insurance plan for a roughly $1000 phone.
My screen protector arrived in great condition. I did not have any problems. I broke my other screen protector but gadget guard let me replace it for free.
I got a replacement piece after my screen protector got a small crack in it. The process was easy and the support team were very friendly and helpful!
Worked just fine. Fit on my phone like intended and the installation was simple enough for me to apply the screen protector on my phone without any problems.
I have been using gadget guard products for about 3 years now. I am a highly satisfied customer. Their products are durable and their customer service is reliable.
Something changed with these and it was hard to get on and got messed up. Used to be very easy to get on correctly. Waste of the money because it has happened the last two times now.
Hi Stephanie! We are so sorry to hear you are having some trouble with your installs. Please reach out to our Customer Support Team so we can get this resolved for you! You can reach out them at support@gadgetguard.com
I received it friday and put it on the same day :) It looks so nice especial no bubbles on the side and the corner is not cracked anymore because of my son.
Thank you!
If you want the best protection for your cell phone, purchase a Gadgetguard case and lens cover. Their warranty can't be beat and the service is great when you need a lens cover replacement.
I have loved their service and product. It has been very easy to use their warranty. I can go online and order and it arrives promptly. Not much more to say except great work!
I really like the liquid screen protector, I will get that when ever I get a new phone. It does have to be reapplied each year but, it works really well
I love the gadget guard glass protector on my phone! I am thankful that one of the representatives was able to help me in being able to order a new one
Overview
Gadget Guard has a rating of 3.2 stars from 1,583 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gadget Guard most frequently mention screen protector, customer service and great product. Gadget Guard ranks 3rd among Gadgets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin, thank you for providing your feedback. We see that you are currently working with our Customer Support Manager who is working to provide you with a better experience. We have more than the Liquid guard that you purchased and look forward to exploring those options with you to find a satisfactory resolution to this issue.
Thank you,
Gadget Guard