Funko

I ordered a funko pop with dog. I didn't get the dog and already labeled the packaging with the dogs name. I messaged and they said sorry we don't see it in the order basically sorry about your luck. I picked all the dogs features I don't know how this occurred. So if this was "user error" I messaged back and asked if I can get the dog and I will pay for it and shipping and they said NO. What? That's crap. Dogs aren't sold separately even if you just ordered your pop.

First time buying from the actual Funko website and I wish I never did. I received my order and all of my pops had defects on them. I tried talking with someone to try and get a refund because I don't want them anymore and apparently my defects don't qualify for returns. I hate this company. They lack customer service. All they care about is money. Pretty pathetic. I would not buy from the actual website. Don't make the same mistake I did.

The website needs an update or overhaul. Its reward program does not always reward points when completing the required tasks. Customer support is seriously lacking and refuses to take responsibility for their mistakes or website errors. Not to mention, trying to log out is a little bit of a hassle.

I have been given double talk and excuses about my Funko pop yourself feature. The figures had marks on their faces and NO accessories were attached. I have other Funko figures that have ALL extras i.e. Hats, signs and so on permanently affixed. I have repeatedly requested refunds for these abominations that were shoddy workmanship at the best. I have collected Funkos for some time and realize how little consumers of this product are treated. I was taken in by the excitement of creating your likeness and overwhelmed by its inception. These items(Funkos)have flooded the marketplace and I am certain it will hit the proverbial wall just as the Beanie Babies did. When the market is saturated with so many variables and versions of Funkos, it is only a matter of time when people realize what a worthless endeavour it is to collect so many of them. I know of a person with a supposed collection worth $4,500.00, although if no one wants to pay what Funkos are "supposedly" worth, then they will no longer be a worthwhile item to have or follow. It may be quite some time until others realize the worthless pursuit of having a Movie, Televison, Cartoon or Music themed figure. My nephew eloquently pointed out, "Pay no attention to the man behind the curtain". I am fairly certain in foretelling a fad or craze that, at some point will come to a screeching halt. I am disappointed at how, as a collector how easily I was duped by all the excitement and publicity Funkos have garnished. I suppose the founders and CEOs are laughing all the way to the bank. A day will come when this craze passes, although not soon enough for people to realize how taken in they are by all of this.

Non existent customer support; late shipping; no confirmation of orders. Orders arrive half completed and damaged. The bots must run the place. Any positive reviews are from their useless bots. I will never buy from their site or their third parties.

I ordered through lounge fly website that funko owns back in November, week later the order shows unfulfilled, I emailed them and they responded 4 day later with an automated message and a coupon stating it will arrive by Christmas. … Christmas is 30 days away so there is us plenty of time to receive the order by December 16. I verify the shipping label and it's still sitting in the warehouse. I emailed them again stating what is the purpose of seeing it shipped it. I verify the shipping label and it's still sitting in the warehouse. I emailed them again stating what is the purpose of seeing it shipped. It hasn't moved or been taken to UPS. They emailed me four days later stating the same copy paste email about receiving it before Christmas and the same coupon they sent me last time how am I going to use a coupon on a website that takes a month to deliver items that I paid for instantly it's totally unacceptable very on personable poor customer service and I am even concerned that the items will arrive. Today is December 21 and still no order. Don't sponsor mediocre companies with poor service to us

You cannot reach a person no matter how hard you try. Emails go unanswered. Ordered 3 weeks ago still haven't received my order. It was for a gift but it never got here in time. I think allowing 3 weeks for an order is more than enough time. Was going to get more of their custom figures as gifts but I have zero faith I'll get them in time for Christmas even though it's weeks away. If I could at least talk to a human being, that would help a lot but they know their service is garbage so they don't give you that option. I just want my order.

I ordered a Batman Animated Series Sixth Scale Figure for $220 from Funko/Mondoshop in Austin TX and the figure was full of defects. The company refused to send replacement parts, would not give me a name of anyone to speak to and insisted I send back the item at my expense OR they would give me 30 percent off so they could sell off their defective merchandise. I am stunned. Their customer service was rude and passive aggressive and became cold when I wasn't willing to accept seriously defective merchandise. This company needs an overhaul and to have their customer service emails monitored by corporate. So many superb collectible companies out there who don't become rude when you aren't willing to accept defective junk that should have never left the factory. Never again!

When I placed my order my address was correct but when they sent it out their system failed to put my apt # on it. It states was delivered but no one seems to know where amd when contacted Funko customer service they refuse to help by sending a new one out to the correct address or giving a refund and their emails no matter how many time you reply they all say the same thing, its like there is no one working there and the email is all auto reply.

Will never buy from again.

I was shipped a defective product, a piece of hardened glue on the inside of the display case so I returned the item. I was charged $6.95 for shipping, $6.95 for a return fee and $0.54 tax for a total of $14.44. On a $25.00 product! No apology and no responsibility or accountability on FUNKO's part. I feel that they do not care about customer satisfaction

We ordered online and typed in all of our correct information, address, credit card, etc. Once we submitted the order a screen popped up and asked to used apple pay and we had no choice but to click it. The order charged the correct credit card but used the address from a defunct apple gift card so the item was being sent to the wrong address (why the order wasn't shipped to the current cc is beyond me). I tried calling immediately, only to be routed to an inefficient email system. Funko refused to change the address even though the items had not shipped. It took over 5 days for the item to ship so they had plenty of time to fix the address. We took time to contact the wrong address and had them ship it back to sender. FUNKO never refunded us the money. I had to spend 1.5 hours gathering the information to get back my refund. DO NOT ORDER from their website. If anything goes wrong you are screwed and will be out of money. This company should go down and be done with...go out of business already.

Ordered the personalized Funko = you create name that goes on box. I thought be On the Box = It is Typed on a label that is stuck on box. Very cheaply package& very cheesy item. Expect less & you won't be disappointed. I have only unpacked 1 of 4 personalized I ordered = box torn at top edge.
These are not worth what they cost/should be $8-10.00.
Also, Customer Service IS terrible. No customer service = they respond 3-4 days after your request. 7-10 day shipping = 14-15 day shipping.

I was sent the wrong item and cannot get them to respond to my request for a replacement. I will never shop from their site again.

This is the first time I decided to purchase a large quantity of different items from FUNKO most of which were gifts for kids, and Inwas disappointed to say the least. The two Items I reported and tried to get replaced were clearly damaged prior to packing and shipped damaged from the warehouse. This means if they rip your box and or mishandled your item there you may not be able to replace them. They do not guarantee your items will ship undamaged or get replaced and this most definitely is unacceptable
JEFF responded basically talking down to me in an email explaining they would replace the one item but may not in the future as if I was at fault.

This is how you know it was damaged prior to shipping. Physics- boxes don't get ripped inside of sturdy boxed and bubble wrapping. The hard cases like in the comic covers don't get scratches across the FACES of the items plastic case when there is nothing in the box to scratch them. This is a crap company.
Advice: Buy single items or one at a time from another company that sells funko because they will likely exchange your item. Funko makes plenty of money and should change this ridiculous policy.

Collectors items are only valuable if undamaged. Funko lost a customer here and I bought over $500 the first purchase and will never again.

I will never purchase another funko product after the service I received from Dylan at funko support team! It's not good enough to just have a product, you need to take care of your customers too...

First: agent didn't even read my response and sent me an automated or at least tone-deaf message. And then proceeded with something along the lines of "we can't alter your order because it's too deep in the process, but also it isn't deep enough to actually ship it to you" which makes no sense. Funko's products are great, but ordering from the website is easily a chore. I have needed cancellations on two orders minutes after ordering them and, replacements on damaged deliveries that have absolutely no protection, and address changes on different orders and Funko always happens to "not have the ability" to do any of them. They claim they can't cancel and they claim they can't change addresses, both of which I have the experience to say are standard in internet fulfillment positions. Worst part? They rarely acknowledge it if at all and continue to bide by their bad policies and horrible customer service as if they were proud of it.

I'm not sure why anyone is leaving bad reviews of this site. It's the main site for funko's. I have ordered from them over 30 times and everything comes well packaged and in mint condition! I had 1 issue once where they didn't pack one item, and customer service was fantastic and shipped it out and I got it 2 days later! Plus the only place to get their exclusive pops. Always had good service from them

The worst Order Fulfillment ever. 4 days just to get shipping tracking yet still hadn't handed off to UPS on day 5. So basically it will be at least two weeks from order date to receive a simple retail order. That is unacceptable. This company has lost my direct business for good. Not sure how they think what they do is right but maybe they are just too big for their britches. Other companies have no issue shipping next day but Funko... Ordered from a retailer that set up shipping 3.5 hours after my purchase, SMH. Thing is They Do Not Care At All and that is what I translated from the response from customer service. Oh well on to the next thing. Bye Bye Funko.

My son recently spent his birthday money on some FNAF figures but Bonnie arrived with some unpainted teeth. I filled out their issue form which took about 5 minutes and within an hour had received a response from their team letting me know they were sending out a replacement. Can't ask for better service!

They will not let you confirm an account, no international shipping for gifts. Shipping is over charged. And if you try to co tact them you will get no response.

I am a fan of funko pops and used to buy them wherever I see them. This time I decided to buy six in one go, so I went to the company. Unfortunately I had a really bad experience with them and until now nothing has been resolved. First, they sent a shipment of 5 items which I never received. I reached out to them and they said they'll send me another one. I asked them if I could add two items and will purchase them, which the answer was a dry and hard no. Then when they were sending it to me, I asked them either to add a signature upon delivery, or deliver to the leasing office, or to hold by the shipping facility to ensure that I will get it. The customer rep mentioned that I can do that with UPS when they pick up the shipment. Calling UPS, they said that the company has not uploaded a manifest or they have to choose that option. When I go back to them, they said they can't help as UPS has picked up the shipment. I had to write several emails just explaining to them what they have said, and their answers just showed not caring or considering their customers, they didn't even bother reading their notes on their system. Good luck finding a phone number or a way to get hold of someone in customer service, they just stop responding and ignore your emails. They don't care about serving the customers nor about having a professional business. They managed very well to turn a fan of funko pop against them.

I ordered a Boxed Stan Lee Tee shirt for my daughter. When I received the box, I thought it an odd size box for a teeshirt but sent it to her in Florida from CT. She received it yesterday and, instead of the t-shirt they sent a (yuck) DC Superman Funko pop. WTH?! Gotta be all ESL warehouse workers that can't tell the difference between a doll and a T-shirt.
They have not responded to me, other to say, we received your message. (don't bother us again). NO phone number to contact them at and I see I have 15 days to return it and I am almost out of time!
I will NEVER purchase anything again from these mental midgets! Picture one is the tee shirt I ordered, the other is what they sent!

I ordered 2 Funko Pops for my children for Christmas and the order was never delivered. I reached out to their Customer Support team and they said there is nothing that they can do since it's been more than 15 days since the purchase.