You cannot reach a person no matter how hard you try. Emails go unanswered. Ordered 3 weeks ago still haven't received my order. It was for a gift but it never got here in time. I think allowing 3 weeks for an order is more than enough time. Was going to get more of their custom figures as gifts but I have zero faith I'll get them in time for Christmas even though it's weeks away. If I could at least talk to a human being, that would help a lot but they know their service is garbage so they don't give you that option. I just want my order.