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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Good experience and everything was as described. I will be purchasing again from this company
Only thing to improve is getting part to customer faster
Thank you, Mike, for your positive feedback and valuable suggestion regarding faster delivery. We're continuously working to improve our shipping times so customers can get the parts they need even sooner. We appreciate your support and look forward to serving you again.
Every associate I spoke with was very friendly and professional, Their knowledge was so very helpful, A pleasant experience indeed.
Jennings, thank you for your kind words and thoughtful feedback. It’s wonderful to hear that our team made your experience pleasant and helpful—delivering trusted support is everything to us. We look forward to assisting you with any future needs and making every visit just as positive.
Never dissatisfied. Always do a great job and great communication!
Thanks guys!
Thank you, Brakepoint, for your continued trust and kind words. It’s always rewarding to know our effort in quality and communication makes a difference. We look forward to helping you again whenever you need us!
TOOK VEHICLE TO OUR SISTER FORD STORE TO HAVE INSTALLED AND KEYS PROGRAMMED AND WAS TOLD THE COMPUTER WAS NOT THE RIGHT ONE FOR VEHICLE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED I HAVE A FEW HERE THAT DON'T SEEM LIKE THEY WHERE EVER PROGGRAMED I WILL BE LOOKING FOR A NEW COMPANY TO DEAL WITH.
It was so great to get a computer that did not have to be programmed. No more towing the car to the dealer for programming. I will use again.
Eddie, we’re thrilled to hear that the ready-to-use computer made things easier for you and saved a trip to the dealer. Thank you for choosing us—we look forward to providing seamless solutions anytime you need!
You will need some info off the old ecm, and vin #. My new ecm arrived 2 weeks later, and popped back in. New ecm cleared all false codes. I did have a locksmith code my original key to new ecm.
Thank you so much for sharing your detailed experience, Craig! I'm glad to hear the new ECM arrived quickly and solved the false codes — it sounds like you handled everything perfectly. We appreciate your trust and look forward to serving you again in the future!
Every happy with the IMC works great truck runs like new. Thank you
Thank you for your kind words, Peter. We're delighted to hear the part is working perfectly and keeping your truck running smoothly. Your satisfaction and trust mean a lot to us.
Ease of ordering, call in and the employees are friendly and helpful, shipping is pretty quick and modules come preprogrammed.
Jeremy, thank you for your kind words and for highlighting our service and product features. We’re thrilled to hear that the ordering process was smooth and that our team could assist you effectively. Your trust means a lot to us, and we look forward to supporting your future needs.
I've ordered from flagship one a couple times before. Expect a couple of weeks to receive the order as the programming phase of the order seems to take longer then they state. Otherwise, great product and service.
Put my new ECU in and my Jeep started up instantly! It was easy to order, and the customer service was so helpful when I wanted to double check my choices. I was kept informed throughout the entire process. Perfect!
Thank you, Patricia, for sharing your great experience! We're delighted to hear your new ECU got your Jeep roaring right away and that our team could assist you confidently throughout the process. Looking forward to helping you with any future needs to keep things running perfectly!
Ordered a PCM, worked perfectly and as described. Would not hesitate to buy again.
Scott, thank you so much for the fantastic feedback! We're thrilled to hear the PCM exceeded your expectations, and we look forward to helping with your next order whenever you need it.
I ordered an Engine Computer ECM ECU Programmed Plug&Play on February 11, and I was kept welll informed on its status from the time I ordered it until the time it arrived in Canada three weeks later.
The unit worked extremely well, and it was in fact plug - and - play. I would recommend Flagship without hesitation. Thank you for a good product with great communication for a fair price.
Wes, thank you so much for sharing your fantastic experience! We're thrilled to hear the ECM fit & functioned perfectly, and that our updates gave you confidence each step of the way. It means a lot to have your recommendation—looking forward to serving you again anytime!
Satisfied with the ecm.I saved hundreds of dollars by ordering here
Very pleased with outcome of your service I'll be doing more business in the near future
Thank you, Derry, it's great to hear you’re pleased with the service provided. Please don’t hesitate to reach out anytime.
Took a lot longer, and costed more then expected with import fees
Purchased from them before, but this time the processing and shipping time was ridiculous. Almost a full month elapsed before I received the ecm I ordered. Also, the programming instructions provided did not work. Was able to successfully learn the key by following instructions sourced elsewhere.
User-friendly website response from the personnel was quick. Product is very good.
Hi Joshua, thank you for highlighting how easy the website was to navigate and for appreciating our swift support team. We're glad the product met your expectations and will continue working hard to keep your experience seamless and satisfying—looking forward to helping you with anything you need in the future!
Ordered my new ECU and was programmed and shipped to me within a week. Absolutely recommend this place.
Thank you so much, Miles, for your kind words and recommendation! It’s great to hear that the ECU was programmable and shipped quickly to meet your needs. We look forward to assisting you with any future parts or services.
Great service would definitely use again, quick turnaround, very professional.
Edward, thank you for sharing your experience and trusting us with your service needs. We're glad you found the turnaround quick and the process professional! Looking forward to assisting you again whenever parts and expertise are needed.
One call and a programmed TCM was on the way! Plug and play just like advertised. Couldn't ask for a better experience! Thanks again!
Thank you so much for your kind words, Robert! We’re delighted the programmed TCM worked perfectly ease of use as promised and that you had such a positive experience. Your satisfaction truly means everything to us!
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Thank you so much for your kind words, Bryan! We're thrilled to hear everything met your expectations and look forward to helping you with your future needs. Your support means a lot to us!